Question about Philips GoGear HDD6330 MP3 Player

2 Answers

HDD6330 file structure issue

Everything on my player has been deleted.There are no files,no firmware-nothing.Windows now recognizes it as a USB Flash memory.The Device Manager utility won't detect the player and fix the firmware.How can I obtain the system files and directories?Philips tech support didn't help at all.Thanks

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  • needanid Apr 09, 2009

    MP3 doctor keeps giving the same solutions to completely different problems! I am sorry, but I dont think you are even reading what folks problems are. "Back up all files on GoGear" the user just got done saying he has "no files". When there are no files, the device manager does not detect the player, thus not being able to "REPAIR" or update the firware. I have the same problem myself. I hope someone out there has an alternative solution to this problem.

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Solution!

Please see the link below. The instructions are a little different but it worked for me. You may have to reformat your device from "my computer" if its being detected as a drive.

Thanks

http://www.fixya.com/support/t1088092-player_isnt_recognized_device_manager_or

Posted on Apr 09, 2009

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First, reload the CD. Then grab a clean version of the software from the Philips website: Then,
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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Posted on Jan 02, 2017

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The HDD6330 works perfectly with Windows Media Player 10, but synching it with Windows Media Player 11 eventually causes problems - there is a warning about this issue on Philips' website. The damage has probably already been done, but if your computer will still recognize the GoGear, double-click MyComputer, double-click the icon of the Philips Go Gear, and look for a file call "wmpinfo" - it is a file that Windows Media Player 11 adds automatically to the player that wreaks havoc on this particular GoGear - delete the file called "wmpinfo". Then rollback your version of Windows Media Player to ver. 10 - it will not erase any of your media files in the process.

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Connect to pc


Sounds like the system files have been corrupted or deleted.

The HDD6330 is only compatible with Windows XP (With Service Pack 2) & Windows Media Player 10. If you have version 11, you will need to uninstall it to roll back to version 10.

Install and run the Philips Device Manager from the product CD.

Connect the player to the power supply and PC.

If the player is recognised by the PC, select the repair/restore option in Philips Device Manager, and follow the on-screen prompts.
This will format the player and re-load the firmware.

NOTE: THIS WILL DELETE ALL TRACKS ON THE PLAYER.

If this doesn't help, then post details of what happens, and I'll try to help further.

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