Question about Sony Cyber-shot DSC-W50 Digital Camera

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Sony Cyber-shot DSC-W55

The camera hasn't taken more than 100 photos and when you turn it on it says "Access" and tells you to turn it off. It hasn't been dropped or damaged. Any ideas?

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  • lemire24 Nov 20, 2008

    When I turn my camera on it has a black screen, nothing shows up, not even a blank light. Then, the lens pops in and out several times, making peculiar noises, and finally just stays out. If i press the display button it says access when i turn it on, and if i press it again it says turn camera off and back on again. I've tried taking the battery out. I've tried plugging it into my computer. I haven't dropped the camera once. Does anyone know what's going on?

  • Anonymous Nov 21, 2008

    same thing.. i get this access screen...and no other explanation...the lenses goes in and out a few times during this process, so the motor shouldnt be bad, and i can turn the option dial and get display on the screen of those options, but no picture....



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It sounds like you may have a bad gear in your lens motor unit. f you want to repair it yourself there is a guy in South Carolina who has lots of parts for all the Sony Cameras. I bought my LCD from him for $39.00 plus shipping and it works perfect. I put it in myself and saved a ton. If you buy the part from him he sends you pictures of him taking the camera apart so that you can repeat the process when you install it. I think his email is

Posted on Mar 13, 2008

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Glad I'm not alone... just bought this camera Labor Day weekend and it's only taken 42 pictures. Today it started this "access" garbage and I feared that it was no good anymore. I'll try taking the battery out like previously mentioned and cross my fingers!

Posted on Sep 23, 2007

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Nope but my daughters is doing the exact same thing. She has not sent it home to me to check but I thought about taking the battery out and leaving it without power for 24 hours to see if it clears Gary

Posted on Sep 19, 2007

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When I turn my Sony DSC-W55 on it will say Access on the lens. The lens will come out and retract a couple times. It will beep and then say Turn the power off and on again. I have tried replacing the...

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