Question about Sanyo VPC-E760 Digital Camera

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Sanyo vpc-e760 digital camera

Camera is saying lens error 41 Has ANYONE found ANY WAY to solve this yet? It just happened to me last week- my camera was connected to the TV and fell off twice- the first time it was fine, the second time it appeared fine until I realized the lens didn't go back in when I turned off the camera. It still takes pictures, videos, and works in general, but the lens is unprotected now and it's hard to take places. It also cannot zoom- when I try to zoom, Lens Error 41 pops up on the screen and it shuts itself off. I have watched the lens when I turn the camera off, and it actually comes out farther instead of even trying to retract. Any ideas are appreciated; I love this camera and it has been nothing but perfect for me. If I fix this problem, my camera will not be sitting on any high objects without something securely holding it there. Someone out there must have an answer...

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Posted on Nov 21, 2010

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