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Error Message at Startup

This is not for my own computer, it's for a friend who has limited knowledge about computers. Every time she starts up her computer a box comes up saying: "Your embedded security chip has been cleared or replaced. Please enter your password below to recover the system's security credentials LENOVO-51791064\Customer Password: ............." She knows nothing about a password or even what or where the program is that's causing the message. She can click it off and continue to use her computer but she would like to do whatever is necessary to stop the message coming up. She has a Lenovo PC and Windows XP

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  • kadajk Apr 19, 2009

    She says her PC is called a Lenovo.

  • kadajk Apr 19, 2009

    I will phone her tomorrow and walk her through this. Many thanks.

  • kadajk Apr 20, 2009

    Unfortunately it didn't work. Next time I visit her I'll go into Windows Explorer and see if I can find the program or application that's generating the message. I have a nasty feeling it might entail going into the Registry which I'm loathe to do - especially on someone else's computer.



    Thanks for taking the trouble to answer anyway.

  • kadajk Apr 20, 2009

    Eureka! That one did it. My friend is over the moon. Quote "Whooey Gazooey, I'm bouncing all over the place". We both thank you from the bottom of our hearts.

  • Fritzelly May 11, 2010

    You haven't said what type of computer you have...?

    When the computer boots up press F1 or whatever key to enter bios (it tells which one to press).

    See if you have a security tab in the bios options, go to that tab and check the options available, can't tell which ones to change whithout knowing your pc.

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Ok at boot up press F1 to enter bios, when loaded select the following sequence of headings
1. Security
2. Security Chip
3. Clear Security Chip

That should solve the problem

Posted on Apr 19, 2009

  • Fritzelly Apr 20, 2009

    Go into MsConfig and in the startup tab uncheck "cssauth".

  • Fritzelly Apr 20, 2009

    lol

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Posted on Jan 02, 2017

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When i start my pc today, i had stop 0x0000007b (0xf9e48528 0xc0000034 0x00000000 0x00000000) i try with chkdsk /r end fixboot but no result.


When you start your computer, you may receive one of the following error messages:
  • STOP: 0x0000007B (parameter1, parameter2, parameter3, parameter4)
    INACCESSIBLE_BOOT_DEVICE
  • Setup has encountered a fatal error that prevents it from continuing.

    Contact your product support representative for assistance. The following status will assist them in diagnosing the problem.

    (0x4, 0x1, 0, 0)

    Setup cannot continue. Power down or reboot your computer now.
You may also receive a "Stop 0x0000007B" error message during Windows XP Setup when the Setup program restarts during the installation process. When you receive a Stop error while the Setup program is running, you receive the second error message. To troubleshoot this issue, read the following four sections to determine if any one of the issues applies to you. If none of the issues apply to you, use the following general troubleshooting steps at the end of the article. uparrow.gifBack to the top Boot-Sector Viruses You may receive a "Stop 0x0000007B" error message if your computer is infected with a boot-sector virus. If the problem is intermittent and you can start Windows, check your computer for viruses. If you find a virus, also check any floppy disks for viruses before you use them again.

For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base: 49500 List of Antivirus Software Vendors Note You may have to use more than one brand of virus-detection software to detect and remove various viruses.

Important If your computer has been infected, it may be open to additional forms of attack. We recommend that you rebuild infected Internet-facing servers by following the guidelines that are published on the CERT Web site. Internet-facing servers are servers that function without a firewall or other protection. It is also a good idea to rebuild any other computers that are at risk because of their proximity to infected computers before you put them back in service.

If a virus has infected your Windows XP-based computer and a virus-detection program cannot remove the virus and repair the system, you must repartition and format your hard disk and reinstall Windows XP. For additional information about partitioning and formatting a hard disk with Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 313348 How to partition and format a hard disk in Windows XP For more information about how to help protect the boot sector from viruses in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 122221 How to protect boot sector from viruses in Windows uparrow.gifBack to the top Device Driver IssuesYou may receive a "Stop 0x0000007B" error message in the following scenarios:
  • A device driver that the computer boot controller needs is not configured to start during the startup process.
  • A device driver that the computer boot controller needs is corrupted.
  • Information in the Windows XP registry (information related to how the device drivers load during startup) is corrupted.
Windows XP requires a miniport driver to communicate with the hard disk controller that is used to start your computer. If Windows XP does not supply a device driver for your controller or if Windows XP is using a corrupted or incompatible driver, you must replace the driver with a valid copy that is compatible with your controller and Windows XP.

During the first phase of the Windows XP installation, Setup displays the following message at the bottom of the screen: Press F6 if you have to install a third-party SCSI or RAID driver. Press F6 and then follow the instructions to install a mass-storage device driver from your Original Equipment Manufacturer (OEM). For additional information about using F6 to load an OEM device driver to support, click the following article number to view the article in the Microsoft Knowledge Base: General Troubleshooting If none of the issues that have been described in this article apply to you, use the following general troubleshooting steps:
  1. If you receive one of these error messages while you are installing Windows XP, update the computer BIOS or obtain Windows XP drivers for your hard disk controller (from the manufacturer of your computer, system board, or hard disk controller), or do both. For information about how to update your computer's BIOS or obtain Windows XP drivers, contact your computer manufacturer. For additional information about the availability of drivers, see the Device Driver Issues section in this article.

    Note: If Windows NT 4.0 or Windows 2000 was installed previously on a mirrored boot partition, see the Other Issues section in this article.
  2. Use the Last Known Good Configuration feature. This may resolve the problem if you recently installed an incompatible device driver for your boot controller. For additional information about using the Last Known Good Configuration feature, click the following article number to view the article in the Microsoft Knowledge Base: 307852 How To start your computer by using the Last Known Good Configuration feature in Windows XP
  3. Use the Repair option with Windows XP Setup. For additional information about repairing Windows XP by using the Setup program, click the following article number to view the article in the Microsoft Knowledge Base: 315341 How to perform an in-place upgrade (reinstallation) of Windows XP
  4. Restore a registry backup. For additional information about restoring a registry backup, click the following article number to view the article in the Microsoft Knowledge Base: 307545 How to recover from a corrupted registry that prevents Windows XP from starting

May 18, 2011 | Computers & Internet

Tip

Cannot Print from Internet Explorer


Issue: Cannot Print from Internet Explorer
Symptoms : When you attempt to print a document or look at it in print preview, you may receive the following error message:
Line: 539
Char: 2
Error: Invalid argument.
Code: 0 URL: res://C:WINDOWSSYSTEMSHDOCLC.DLL/preview.dlg
CAUSE : This issue can occur if the Iepeers.dll file is corrupted or is the incorrect version
Resolution: To resolve this issue, replace the Iepeers.dll file. To do this, follow these steps:

1. Restart the computer in MS-DOS mode or with a startup disk.
a. For Windows 98 and Windows 95 , click Start, click Shut Down, click Restart the computer in MS-DOS mode, and then click Yes.
b. For Windows Millennium Edition (Me), use a Windows Me startup disk and click Start Computer without CD-ROM Support.

For additional information about how to create a Windows Me startup disk, click the article number below to view the article in the Microsoft Knowledge Base:
267287 (http://support.microsoft.com/kb/267287/EN-US/) How to Create a Startup Disk in Windows Me

2. Type the following commands, pressing ENTER after each command:
c:
cdwindowssystem
ren IEPEERS.dll IEPEERS.old
exit

3. Extract a new copy of the Iepeers.dll file to the WindowsSystem folder. You can extract the Iepeers.dll file from the following location:
The IE_5.cab cabinet file included with Internet Explorer 5.5 for Windows 98.

4. Register the Iepeers.dll file. To do this, click Start, point to Run, and then type the following line:
regsvr32 IEPEERS.DLL

5. Click OK.

6. Restart your computer normally.

on May 30, 2008 | Microsoft Windows Vista Home Premium with...

1 Answer

Mensaje al cargar mi compu Vaio Sat Survey. exe has stopped working


The VAIO Sat Survey is an Application that loads at the Startup. If the Application in the Computer is corrupted, it will display an error message that the "VAIO Sat Survey has stopped working".

You can just remove the "VAIO Survey/VAIO Sat Survey" from the startup items to fix the error message.

Please follow the below steps to disable the Application from starting automatically and fix the error message.

  1. Open the run window by pressing the "Windows" and the "R" Keys.
  2. Then, in the run window, please type "msconfig".
  3. This will open the "System Configuration Utility" window.
  4. In the System Configuration Utility window, please click the "Startup" tab.
  5. In the startup tab, please scroll down to view the "VAIO Sar Survey/VAIO Survey.
  6. Then, please remove the check mark next to the above items.
  7. Then, please click the "Apply" and "OK" buttons.
  8. The Computer will prompt to restart.
  9. Please restart the Computer.
  10. The error message should not be there when you restart the Computer.

Sep 04, 2010 | Sony VAIO VGN-CS118E/P NoteBook

1 Answer

Vaio sat survey not working


The VAIO Sat Survey is an Application that loads at the Startup. If the Application in the Computer is corrupted, it will display an error message that the "VAIO Sat Survey has stopped working".

You can just remove the "VAIO Survey/VAIO Sat Survey" from the startup items to fix the error message.

Please follow the below steps to disable the Application from starting automatically and fix the error message.

  1. Open the run window by pressing the "Windows" and the "R" Keys.
  2. Then, in the run window, please type "msconfig".
  3. This will open the "System Configuration Utility" window.
  4. In the System Configuration Utility window, please click the "Startup" tab.
  5. In the startup tab, please scroll down to view the "VAIO Sar Survey/VAIO Survey.
  6. Then, please remove the check mark next to the above items.
  7. Then, please click the "Apply" and "OK" buttons.
  8. The Computer will prompt to restart.
  9. Please restart the Computer.
  10. The error message should not be there when you restart the Computer.

Jul 27, 2010 | Sony VAIO VGN-CS118E/P NoteBook

1 Answer

Printer: Lexmark X1270


try to check physical connection to computer and printer,
then try this steps

moz-screenshot-2.jpg1. Start -> Click Run

2. Enter msconfig and click ok

3. Click Startup tab

4. Uncheck program that you don't want to startup

You can disable programs that you don't want automatically load when you start your computer. By disabling these programs will help your computer startup faster.

5. Click Ok and restart
Now you should notice that your computer startup faster.


My Hot Tips to Make Your Computer Faster:

* Regularly check your startup folder to prevent malicious programs installed itself without your knowledge.

* Delete the temporary files from Temp folder (Start > Run > %temp% > delete all files).

* Upgrade your RAM to makes your computer boot faster : )

I hope this article can helps you to make your computer faster..


moz-screenshot.jpgmoz-screenshot-1.jpg

Sep 03, 2009 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

Failure to communicate with scanner (Primefilm 1800u)


1. Start -> Click Run

2. Enter msconfig and click ok










3. Click Startup tab

4. Uncheck program that you don't want to startup













You can disable programs that you don't want automatically load when you start your computer. By disabling these programs will help your computer startup faster.

5. Click Ok and restart
Now you should notice that your computer startup faster.


My Hot Tips to Make Your Computer Faster:

* Regularly check your startup folder to prevent malicious programs installed itself without your knowledge.

* Delete the temporary files from Temp folder (Start > Run > %temp% > delete all files).

* Upgrade your RAM to makes your computer boot faster : )

I hope this article can helps you to make your computer faster..

Aug 27, 2009 | Pacific Image PrimeFilm 1800u Film Scanner...

1 Answer

I installed my cannon LIDE 100 using the installation disc I got when I bought the scanner and when I try to scann I get an error message that the driver is not installed. I tried installing the driver...


Try to install after performing this steps.


1. Start -> Click Run

2. Enter msconfig and click ok

3. Click Startup tab

4. Uncheck program that you don't want to startup

You can disable programs that you don't want automatically load when you start your computer. By disabling these programs will help your computer startup faster.

5. Click Ok and restart
Now you should notice that your computer startup faster.


My Hot Tips to Make Your Computer Faster:

* Regularly check your startup folder to prevent malicious programs installed itself without your knowledge.

* Delete the temporary files from Temp folder (Start > Run > %temp% > delete all files).

* Upgrade your RAM to makes your computer boot faster : )

I hope this article can helps you to make your computer faster..


Aug 23, 2009 | Office Equipment & Supplies

1 Answer

Scanner not communicating with computer


1. Start -> Click Run

2. Enter msconfig and click ok

3. Click Startup tab

4. Uncheck program that you don't want to startup

You can disable programs that you don't want automatically load when you start your computer. By disabling these programs will help your computer startup faster.

5. Click Ok and restart
Now you should notice that your computer startup faster.


My Hot Tips to Make Your Computer Faster:

* Regularly check your startup folder to prevent malicious programs installed itself without your knowledge.

* Delete the temporary files from Temp folder (Start > Run > %temp% > delete all files).

* Upgrade your RAM to makes your computer boot faster : )

I hope this article can helps you to make your computer faster..

Aug 22, 2009 | Office Equipment & Supplies

1 Answer

When I turn my computer on, I get a runtime error.


Clean Boot with Only MoSearch loadTOCNode(2, 'resolution'); The Mosearch.exe (Microsoft Office Search Service) and Mosdmn.exe (Microsoft Office 10 Search Filter Daemon) Startup items may be conflicting with some other program (or programs) running in the background. Therefore, clean boot your computer with only MoSearch selected on the Startup menu to determine whether this program is the source of the conflict. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type msconfig.exe, and then click OK.
  3. On the General tab, click Selective startup.
  4. On the Startup tab, click to clear all check boxes except for MoSearch.

    NOTE: In Microsoft Windows Millennium Edition (Me), leave the *StateMgr check box selected as well.
  5. Click OK, and then click Yes when you are prompted to restart the computer.
  6. If the error message can be reproduced, repeat the preceding steps. In step 3, also click to clear the Process System.ini file and Process Win.ini file check boxes.
If the error message cannot be reproduced, this indicates that MoSearch is conflicting with some other program or programs running in the background. Follow these steps to locate the conflicting program:
  1. Click Start, and then click Run.
  2. In the Open box, type msconfig.exe, and then click OK.
  3. On the Startup tab, click to select one of the check boxes.
  4. Click OK, and then click Yes when you are prompted to restart the computer.
  5. If the preceding steps reproduce the error message, the last item added to the Startup menu is causing the conflict. If the error message is not reproduced, repeat these steps until all Startup menu check boxes are selected.
  6. If all the Startup menu check boxes are selected and the error message is still not reproduced, start Msconfig again, and then click to select the Process System.ini file and Process Win.ini file check boxes.
If this doesn't fix it, let me know and I'll post another, more advanced repair.

Good luck, and please let me know how you do.

~ Spoem

Mar 24, 2009 | HP Computers & Internet

1 Answer

Stop Error: c0000221


This issue may occur if any of the following conditions exist: • A damaged file exists in the folder in which Windows is installed, and this file is not overwritten during Setup. For example, if you receive the error message that references the User32.dll file, the User32.dll file may be damaged. • One or more of the random access memory (RAM) modules that are installed in your computer is faulty, or the RAM configuration is incompatible

RESOLUTION loadTOCNode(1, 'resolution'); To resolve this behavior, use one of the following methods. Method 1: Extract a New Copy of the User32.dll File from the Windows XP CD loadTOCNode(2, 'resolution'); Extract a new copy of the User32.dll file from the Windows XP CD to the drive:\Windows\System32 folder on your hard disk, where drive is the drive on which Windows is installed: 1. Insert a Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98 Startup disk into your computer, and then restart the computer.

NOTE: For additional information about what to do if you do not have a Windows Millennium Edition or Windows 98 Startup disk, click the following article numbers to view the articles in the Microsoft Knowledge Base: 186300 (http://support.microsoft.com/kb/186300/EN-US/) How to Create a Windows 98 Startup Disk from MS-DOS 267287 (http://support.microsoft.com/kb/267287/EN-US/) How to Create a Startup Disk in Windows Me 2. When the Windows Startup menu appears, use the ARROW keys to select Start Computer with CD-ROM Support, and then press ENTER. 3. Make a note of the drive letter of your CD-ROM drive. 4. Rename the User32.dll file to User32.old. To do so, type the following lines at the command prompt, pressing ENTER after each line, where Drive is the drive on which Windows is installed: Drive:
cd windows\system32
ren user32.dll user32.old 5. Insert the Windows XP CD into your CD-ROM or DVD-ROM drive. 6. Extract a new copy of the User32.dll file from the Windows XP CD to the Windows\System32 folder on your hard disk. To do so, type the following lines at a command prompt, pressing ENTER after each line, where CDROMDrive is the drive letter of the CD-ROM or DVD-ROM drive that contains the Windows XP CD-ROM, and Drive is the drive on which Windows is installed: a:
extract CDROMDrive:\i386\user32.dl_ Drive:\windows\system32\user32.dllFor example, if your CD-ROM is drive E and Windows is installed on drive C, type extract e:\i386\user32.dl_ c:\windows\system32\user32.dll, and then press ENTER. 7. Remove the Windows 98 or Windows Millennium Edition startup disk from your computer, and then restart the computer.
Method 2: Remove or Replace the Faulty RAM loadTOCNode(2, 'resolution'); Remove the memory modules that are installed in your computer, leaving enough RAM for the computer to start and run Windows. Restart the computer, and then run Setup again.

For additional information about Windows XP RAM requirements, click the following article number to view the article in the Microsoft Knowledge Base: 314865 (http://support.microsoft.com/kb/314865/EN-US/) System Requirements for Windows XP Operating Systems If the issue is not resolved, remove a different memory module. To identify the specific memory module that is not working correctly, you may have to restart your computer more than one time.

For information about how to add and remove RAM to the computer, contact the manufacturer of the computer, or view the documentation that is included with your computer.
Method 3: Install Windows to a Different Folder loadTOCNode(2, 'resolution'); NOTE: Before you install Windows to a different folder, first try the troubleshooting procedures in the following article in the Microsoft Knowledge Base: 310064 (http://support.microsoft.com/kb/310064/EN-US/) HOW TO: Troubleshoot Windows XP Setup Problems During Installation When You Upgrade from Windows 98 or Windows Me If the issue is not resolved by using the troubleshooting procedures in 310064, install Windows to a different folder. For more information about how to do this, see the "Installing to a New Folder" section of the following article in the Microsoft Knowledge Base: 316941 (http://support.microsoft.com/kb/316941/EN-US/) HOW TO: Install Windows XP MORE INFORMATION loadTOCNode(1, 'moreinformation'); For additional information about how to troubleshoot "STOP: C0000221 error messages", click the article number below to view the article in the Microsoft Knowledge Base: 314474 (http://support.microsoft.com/kb/314474/EN-US/) "STOP: C0000221 Unknown Hard Error" or "STOP: C0000221 STATUS_IMAGE_ CHECKSUM_MISMATCH" Error Message Occurs For additional information about upgrading to Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: 316639 (http://support.microsoft.com/kb/316639/EN-US/) HOW TO: Prepare to Upgrade Windows 98 or Windows Millennium Edition to Windows XP For additional information about how to troubleshoot startup problems in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: 308041 (http://support.microsoft.com/kb/308041/EN-US/) Resources for Troubleshooting Startup Problems in Windows XP For additional information about Windows XP Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base: 306824 (http://support.microsoft.com/kb/306824/EN-US/) Release Notes for Windows XP Setup Contained in the Home.txt File 286463 (http://support.microsoft.com/kb/286463/EN-US/) Release Notes for Windows XP Setup Contained in the Pro.txt File 286647 (http://support.microsoft.com/kb/286647/EN-US/) Windows XP Read1st.txt File Contents For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416 (http://support.microsoft.com/kb/65416/EN-US/) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/) Hardware and Software Third-Party Vendor Contact List, Q-ZMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Let me know if u got help and rate me as fixya please!!!

Mar 30, 2008 | Compaq Evo N1000C Notebook

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