Question about HP Photosmart C5180 All-In-One InkJet Printer

1 Answer

Hp Printer CD ROM Problem

When the computer is first started windows installer appearsautomatically on the desktop. It says, ''windows installer preparing toinstall'' and then something about a document viewer. This all loads fora few second and a new message appears saying,

''The feature you are trying to use is on a CD ROM or other removabledisc that is not available. Insert the document viewer and click ok''.

When clicking the red cross to close this window this message appears,

''error 1706 no valid source could be found for product Document viewer. The window installer cannot continue''.

When clicking the red cross to close this window this message appears,

''Microsoft.Net Framework

An unhandled exception has occurred in a component in your application.Click continue and application will ignore this error and attempt tocontinue. Object reference not set to an instance of object''.

Clicking on continue or the red cross to close does nothing the windowjust remains the same. The only way to get rid of it is ctrl, alt,delete and then select end programme for the document viewer.

How can this be stopped?

I have the CD Rom to fix it and it does fix it for a week then it happens again and keeps happenin,

would really appreciate the help

Thanx

Posted by on

  • 1 more comment 
  • darrenmkemp Apr 18, 2009

    Seems to be good only been 2 days though but thank you very much for your help. Will let you know if anything changes but so far so good!

  • darrenmkemp Apr 25, 2009

    Im now getting similar thing but this time it asks for a scan disk so don't think it has solved it.

  • darrenmkemp Apr 26, 2009

    Windows XP



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1 Answer

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  • HP Master
  • 1,996 Answers

Unfortunately, this is a frustrating and widely reported issue. Apparantly the HP software is not compatible with Office.
If you have reinstalled the document viewer.msi file from your cd repeated times and you keep getting popups indicating its failure, you will need to uninstall the document viewer.
Here are the instrucitons, courtesy of Jasdev Singh:
">> If you have installed any all-in-one printer driver software then put the disc in
else follow Step 2:

Step 1:
>> Put the printer disc in and goto Setup folder and search for Document viewer folder.
You will find two files under that. Double click on DocumentViewer.msi and install that. if you right click you will get repair also.

Step 2:
>> if you dont have any disc then goto Control panel and select Add/Remove Program.
>> Remove DocumentViewer entry. "

If you can't uninstall from Add/Remove programs or don't find an entry for the document viewer there, go to this link and download the Windows Installer Clean Up utility Download, Install, and Run this application...
"
>> I am sure you can select DocumentViewer now and hit Remove button.

This will clear DocumentViewer from you computer."

Please also refer to this KB article for additional information about clearing your temp files, etc.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!



Posted on Apr 16, 2009

  • 3 more comments 
  • efs_perpends
    efs_perpends Apr 19, 2009

    Glad to hear it! That's progress, at least...

  • efs_perpends
    efs_perpends Apr 26, 2009

    What operating system are you running, xp or vista?

  • efs_perpends
    efs_perpends Apr 26, 2009

    Can you report back with the exact error message you are getting, and what is bringing it about?

  • efs_perpends
    efs_perpends Apr 26, 2009

    Try this:

    Follow the steps outlined in this Microsoft article to run chkdsk from My Computer or Explorer, select auto fix file system errors, then restart your computer, and let chkdsk run. It may take an hour or more, depending on how many files you have. You will need to just let it run without interruption.

    Then reply with the results...

  • efs_perpends
    efs_perpends Apr 26, 2009

    Here's the missing link (click here) from that last comment

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Posted on Jan 02, 2017

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Hp 1402 fatal error and MSI.scan


Hi Ihan,

You are facing terrible problem with that error message.. However we can try to fix it. There are few methods you can do..

Solution 1.

  1. Insert the product software CD into the CD-ROM drive on the computer.
  2. Right-click Start and then click Explore . Windows Explorer opens.
  3. Locate and select the CD-ROM drive that contains the product software CD.
  4. Locate and double-click the Setup and then the Scan folders to open them.
  5. Double-click Data1.cab or Scan.cab to open the contents of that file.
Extract, rename, and save the filesLocate the following files, right-click them, select Extract , and save them to the Windows Desktop. Leave Windows Explorer open after extracting the files.
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  • F1923_TWUNK_32.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892After extracting this file to the desktop, right-click it and rename it to TWUNK_32.EXE .
  • F1928_TWAIN.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892After extracting this file to the desktop, right-click it and rename it to TWAIN.DLL .
  • F1939_TWAIN_32.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892After extracting this file to the desktop, right-click it and rename it to TWAIN_32.DLL .
Then you have to copy these files to C:\windows\system32 folder ( this means overwrite the files ) and try to install the software. it should work.

for better understanding check the link below.
MSI.SCAN Solution


Solution 2.

you need to remove all the HP Printer entry from Add/remove or Programs and features under Control panel.

Then download the latest software from HP website by clicking on the link below.

HP PSC 1402 Printer Drivers

Regards,
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Step two

AND STEP THREE
GO TO URL
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You can repair that by booting your system using the CD ROM and the select to repair windows.

If ever this will not solve then;
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2.Cd /DVD rom


Boot your system any of this CD/DVD disc and then follow the on screen instruction.

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If ever there problem arising this solution please notify me for further support.

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