After a storm and the power went out, but don't think I was hit
By lighting. When I pick up the any phone in the house I get a static sound. Phone company says it's not their equipment. Could the base station be damaged by the power failure or anything else? Do I have to replace the base station and how do I trouble shoot this thing. Thanks
Re: After a storm and the power went out, but don't think...
Cordless phones are notorious for taking a hit from lightning storms. Your main base is more than likely the trouble. This leaves the remainer of the phone system ophans, unless you can find the same model of base system to replace it. The only testing you can do is unplug the every other phone in the home, and only leave the main base plugged in lto see if the line clears...it just may be one of the other, with a little luck. You may also want to try just plugging in a single corded phone to verify that line coming into home is good also.
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Here's the free, don't look in the manual, free answer. You didn't fix anything, you set a message waiting from another phone. Either answer the other phone when you press the MESSAGE button, or dial 700 plus your extension to clear all MW lights. When you first press message, without picking up the handset, look at the display. It will tell you who, or what, left the message.
I don't know why you're using 167 as it's the 3rd set of VM ports, but the VM system needs to send out the MW indications. You can tell the system in 990 to let the VM or the phone system to cancel the MW light.
I hate to be the bearer of bad news, but there is no reset on the phone system, and it's a near certainty that a power surge during the storm "fried" the sensitive circuitry in your phone. The same thing happened to me a couple of years ago and I ended up replacing my phone system. A corded phone in the house at the same time lost its ringer during our storm. To this day it still works fine, but will not ring. While you cannot save your present equipment, it's possible to protect your replacement by installing a phone line surge protector (available at just about any store that sells phones or computers) and a whole house surge protector that you install at the main outside breaker box (you'll need to search the web for that one. Look for a SYCOM surge protector).
Either your LCD is bad or the connection to your LCD has been compromised. Without taking it apart it would be hard to tell. if you remove the housing and unplug the screen look at the connections and the ribbon cable to see if anything looks damaged. If not then it could be the screen it self? Make suyre the buttons still light up because if they dont maybe you just have a power supply issue to the phone.
Lightening is definitely a factor. When you say it defaults to fax, do you mean that the fax machine picks up as soon as the phone rings? Most likely the fax software/machine has taken a hit. One way to check is to try it on another phone line, preferably at another location. So the cordless phones work all right? The static is probably something the phone company will have to fix. They have lightening arresters that will develop those conditions. Again, try a known good phone on the line. Preferably disconnect all the phones at the junction box where the phone line comes in and plug a known good phone into the jack. If you still get static, then the phone company should get involved. Otherwise you could have a problem with the house wiring.
Do you have any Digital Answering Machines in the house? or is it a dedicated line? anyway
heres the link for the 3 digit error codes document, its a public
document that can be found by searching www.hp.com using this Article
#: bpu02549 or buu02549 anyway as you can see 388 result/solution is the following...
Problem: Unable to complete the connection. Solution: *Reattempt the fax reception at a different time when telephone line conditions have improved.
Now this means that one or both fax machines can have a problem. So lets isolate the problem.
a regular phone into the wall jack that the OJ 4110, if there is a
static sound then its the phone line that is having the problem. if
there is no static continue on...*Note if you have a DSL Internet
service you NEED a filter for the fax* .. What this is most commonly caused by is Bad line conditions which can occur in some different ways. 1) If there has been recently a Thunder Storm the electrostatic discharges interupt phone signals. 2) Recent power line downage 3) Recent Phone line downage 4) The phone company upgrading the lines
But basically something is BLOCKING the faxes from hearing each other. That is why you get this error code. You
can call your phone company to run a line trace. The reason you want to
do this is so that you can eliminate the possibly of Static, Yes there
are differnt types of it; 1) the normal static that you and me can hear 2)
the SuperSonic Static, AKA Static in the Higher Frequency Ranges, where
your DSL internet connection is. the Fax will pick up on those Higher
frequency ranges, and it will cause problems. So put a DSL Filter on
the Fax it wont hurt, and most of the times it helps alot. Again Make sure ECM is disabled. other than that, try unplugging all devices on the phone system an try... i think there is alot fo information, i cant think of anything else... Hope that helps
disconnect the ac adapter from the base - before you plug the phone back in with power - press and hold down the menu button (center silver button under the led display) and the number "1" and then plug it back in - keep holding those two buttons until the date and time reappears - it worked for me and it didnt erase the phone numbers stored in the base unit.