Question about Polaroid TDX-01930B 19 in. LCD HDTV

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I sent my TV back to Polaroid for repairs, they have not returned it and I can't get hold of them. I have their phone # but it just ring indefinitly. Please help

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  • dggalloway Apr 16, 2009

    Thank You

  • dggalloway Apr 17, 2009

    I called that number and got a Fla facility . My set was sent to a calif facility. theFla facility had no idea how to contact Calif; I got re routed back to the old Calif # and eventually got a response. They apparently have but one person answering if and when they want. But I finally got through. Thank You

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  • 36 Answers

From http://www.gethuman.com/ they have one listed 800-343-5000 then press 0 for "No callback after hours".

Posted on Apr 16, 2009

  • Justin
    Justin Apr 16, 2009

    Not sure why you changed your rating from Fixed to Inappropriate. Did you not get ahold of anyone from Polaroid using that number?

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There are 2 capacitors located on a circuit board that have gone bad. They are located inside the TV. It is very easy to take apart and inexpensive to fix. If you know how to soldier you can do it or sent it away like I did to fix mine. On the back of the TV there are 3 screws holding on the cover. One is big in the middle and the other 2 are small on the ends. Remove them and slide the cover off. Remove the screws holding the metal cover and take it off.
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TDX02611C WAS ON AND OUT OF THE BLUE AND SORT OF SNAPPED AND WENT OFF. I CHECKED ALL ELECTRICAL SUPPLY LINES, BUT ALL IS WELL EXCEPT FOR THE UNIT. UNITR WAS PURCHASED 12-15-08 WALMART. I CANNOT GET IT TO...


I had the same problem and I literally had to wait 2 hours on the phone to get a Polaroid rep...And you need to do this in order to get an "RA number" in order for you to return the product....

They actually did send the TV back and I was surprised to see that they sent it back within 2 weeks!

The TV turns on now, however, I'm just having a problem setting up the remote to program the TV and the codes aren't working...that's why I'm on this website now to look for help.

Good Luck to all of you that have this problem.

And I hope we all learn a lesson to NEVER EVER BUY THEIR PRODUCT AGAIN

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2 Answers

Control Box


Hey buyer74,

That's awesome!!! Congratulations on your TV recovery...lol. I would definitely hold onto your old one just to be sure.

I guess Polaroid isn't all that bad. Their customer service just saved you and me $300-$400. I still won't buy another Polaroid though...lol.

Take care and good luck in your TV adventures..

May 07, 2008 | Polaroid FLM-3732 Television

1 Answer

FLM- 3732


Buyer74,

Yes, I did receive the control box from them. However, it was not functional either. I ended up taking my TV and both bad control boxes to a local repair shop. The one Polaroid sent me was the least expensive to repair since it only had a bad power supply. It still cost $189 to fix, but it's better than $400 for the cost of a new control box.

Polaroid has requested that I send them the bad one from my TV. I will not be sending it back to them unless they refund me for the cost of repairing the control box they sent me.

If yours works, then I bid you congratulations. If it doesn't, then have someone check the power supply 1st. You may even try switching the power supply from your old one with the new one and see if it works. Keep me posted.

Thanks

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