TRYING TO OPEN MY SCAN DUAL 4 (RECENTLY ACQUIRED ON eBAY), I FIRST OF ALL GOT THE "COULD-NOT-CONFIRM-SCANNER-CONNECTION" MESSAGE, REPEATEDLY. I CONFIRMED THAT THE CONNECTION WAS GOOD, BUT RESTARTING THE COMPUTER THE FIRST TIME, I STILL RECEIVED THE SAME MESSAGE, REBOOTING AGAIN, THE MESSAGE HAD CHANGED TO "unknown error. Confirm all other DiMAGE SCAN SOFTWARE IS CLOSED.' COULD YOU SUGEST WHAT THE PROBLEM MAY BE?HAS IT ANYTHING TO DO WITH THE FACT THAT I AM USING 0S 10.4.11? ASSISTANCE MOSAT WELCOME!

Hello, just check you have a scsi terminator fitted to your scanner as without one you can get all sorts of bus errors. Also, keep the bus length as short as poss.
n.b. some of the later scsi devices are auto-terminating, so check the spec of your devices, and by the way,. don't plug and unplug your scsi bus whilst it is powered up as this can cause the hardware to blow (it's not like a usb plug and play bus)
Hope this helps!
nicam49

Did you plug in the scan unit and then installed the software?
If you did you will have to unplug or turn off your scanner then uninstall your software.
Reboot and the with the scanner turned off reinstall the software. If the install asks you to plug in your scanner, turn it on. If it asks you to reboot, then reboot. After rebooting, turn on the scanner then start the Easy Scan Utility. This should work.
It worked for me.

Go to device manager to confirm that the scanner part of the all in one is. Right click on my computer/properties/hardware/device manager. When the menu box of list of devices working in the computer displays, check to see if you see the scanner listed. If not listed this is could indicated that the scanner is not in good condition. If it is listed there it means it in good condition but may have a mechanical/movement problem.

1) Install the Konica Minolta XP software in Vista/Windows 7.
2) Plug in your DImage Scanner into a USB port and turn it on with the door closed. It will detect and install the original Konica Minolta Driver.
3) Create an empty folder on you harddrive (for instance go to my computer, double click on the c: drive, then right click and create a new folder named newminolta).
4) Open windows notepad and copy the following into it:

; scanners.inf -- Test Vista Minolta Film Drivers
;
;
; To remove this driver and install the original
; manufacturer's driver, go into Device Manager,
; open Imaging devices, then click on the scanner name
; with the right mouse button and choose Uninstall.
[Version]
Signature="$CHICAGO$"
Class=Image
ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f}
Provider=%Provider%
DriverVer=3/12/2009,2.0
[Manufacturer]
%Mfg%=Models,ntamd64
[Models]
; USB scanners
"Minolta Scan Dual II" = USBScanner,USBVid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USBVid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USBVid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USBVid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USBVid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USBVid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USBVid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USBVid_0638&Pid_0a16
;---------------- Duplicated from [Models]
[Models.ntamd64]
; USB scanners
"Minolta Scan Dual II" = USBScanner,USBVid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USBVid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USBVid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USBVid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USBVid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USBVid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USBVid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USBVid_0638&Pid_0a16
;---------------- USBScanner -------------------------
[USBScanner]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[USBScanner.Services]
Include=sti.inf
Needs=STI.USBSection.Services
[Strings]
Provider="Konica Minolta"
Mfg="Konica Minolta"

5. Now save you new notepad file in the directory you created as newminolta.inf NOT as newminolta.inf.txt or newminolta.txt (i.e. c: newminolta newminolta.inf)
6. Go to system control panel (may have to change control panel to classic view to see system).
7. Select Device Manager
8. Select Imaging Devices
9. Right click on Minolta Scan Dual IV and click on driver tab. Select Update Driver.
10. Select Browse my computer for driver software.
11. Select Let me pick from a list of device drivers on my computer.
12. Select Have Disk
13. Browse to c:\newminolta newminolta.inf and click OK
14. Click Next. Vista should now say it updated driver.
15. Run Dimage software with door closed. Wait for it to initialize and green light stops blinking.
16. Open door and insert film holder and start scanning.

Minolta's crummy software is notorious for this. Most people can't get it to work even by removing and reinstalling the driver software. The best solution is to use a third-party driver software called VueScan. You can download a trial version for free to see if it works before you commit to buying it. If this doesn't solve it, you most likely have some sort of hardware problem.

http://www.hamrick.com

Had the same problem. Installed the most recent drivers. OK now. Good luck. - Kakou

Try this: http://www.fixya.com/support/t857668-slide_holder_stuck_in_dimage_scanner

I have opened mine a couple of times to bring out jammed holders.

Use VueScan. A free trial is available so you can test it before you commit to buying it. Available for Windows and Mac.

http://www.hamrick.com

1) Install all of the usual Minolta software in Vista.
2) Create a new folder somewhere
3) Create a new txt file named minolta.inf and paste this into it:

; scanners.inf -- Test Vista Minolta Film Drivers
;
;
; To remove this driver and install the original
; manufacturer's driver, go into Device Manager,
; open Imaging devices, then click on the scanner name
; with the right mouse button and choose Uninstall.
[Version]
Signature="$CHICAGO$"
Class=Image
ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f}
Provider=%Provider%
DriverVer=3/12/2009,2.0
[Manufacturer]
%Mfg%=Models,ntamd64
[Models]
; USB scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
;---------------- Duplicated from [Models]
[Models.ntamd64]
; USB scanners
"Minolta Scan Dual II" = USBScanner,USB\Vid_0638&Pid_026a
"Minolta Scan Dual III" = USBScanner,USB\Vid_0686&Pid_400d
"Minolta Scan Dual IV" = USBScanner,USB\Vid_132b&Pid_000a
"Minolta Scan Elite 5400 2" = USBScanner,USB\Vid_132b&Pid_0012
"Minolta Scan Elite 5400" = USBScanner,USB\Vid_0686&Pid_400e
"Minolta Scan Elite II" = USBScanner,USB\Vid_0686&Pid_4004
"Minolta SC-110" = USBScanner,USB\Vid_0638&Pid_0a15
"Minolta SC-215" = USBScanner,USB\Vid_0638&Pid_0a16
;---------------- USBScanner -------------------------
[USBScanner]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=1
Capabilities=0
[USBScanner.Services]
Include=sti.inf
Needs=STI.USBSection.Services
[Strings]
Provider="Konica Minolta"
Mfg="Konica Minolta"
4. Save file. Turn on scanner and go into device manager and update the old minolta driver with this driver. You may have to manually update it.
5. All the normal Minolta programs now work just fine. Enjoy!

Try those links:

http://www.researchetc.com/scanners/1/acer-driver-flatbed-scanner.htm


http://www.researchetc.com/scanners/3/acer-scanner.htm

http://members.driverguide.com/driver/detail.php?driverid=140100

http://www.soft32.com/Download/Free/BenQ_6400UTU_Scanner/4-185036-1.html