Question about Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

I get an error message 2019 and unable to connect to twain device

Help I have put this on 2 different conputers. I can see the connection on my computer. I seem to be connected but can't make it scan through paperport Thanks

Posted by on

  • 6 more comments 
  • frankcapwell Nov 06, 2007

    Same problem.

  • Anonymous Dec 04, 2007

    unable to connect to twain device

  • midschool Dec 20, 2007

    Error message 2019 ...can not connect to twain device. Have followed help instructions to reinitialize help

  • Anonymous Dec 28, 2007

    I am having the same problem

  • Anonymous Jan 26, 2008

    same her

  • jcontegiacom Jul 31, 2008

    documate 510 unable to connect to twain device

  • mtgrizzlygrl Mar 16, 2009

    Everytime I try to scan, I get a 2019 error, unable to connect to Twain device. I've rechecked all of my connections and everything seems to be fine.

  • wworkman Mar 24, 2009

    I installed a newEpson Printer with flat bed scanner - ever since, I can not even find the "WIA Documate 510" TWAIN in the box on Paper Port. It just dissapeared. I see one for the Epson product on there. Did the installation of the Epson knock out the drivers for the Documate 510?? Anyone ??? And what do I do?

    (can't find my installation disk)



1 Answer

Make sure that your scanner cable is not tightened too much. I had this challenge and found that by simply loosening the cable connection, this error message dissappeared.

Posted on Aug 21, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

There is no twain compliant device installed please install one and try again this is the error message was getting while scaning the page. please help me out..

First Install the Printer Driver.
if the Printer Unable o Scan & show the Error -- There is no TWAIN-compliant device installed. Please Install one & try.
Then U Follw this Tricks.It will solve Ur Problem 100 %.
Click on Add devicesClick on Start - search on scanner word -- click on View scanners & cameras -- Next - Selcet Manufacture Name & select the Printer Device Nname - next - Fiinish.

Aug 29, 2011 | HP Laserjet M2727nf Multifunction Printer

1 Answer

When i try to scan i get this message: unable to open TWAIN source Please check connection then re-start Toolbox the connections are tight

Driver mismatch - the driver of the scanner has forgotten the location of the TWAIN driver because another software has been using it lately. Follow this

Feb 20, 2011 | Canon CanoScan LiDE 30 Flatbed Scanner

1 Answer

Can't download the photos from the MiCam Junior Digital Camera. Software has been correctly installed, laptop recognises camera but when try to download error message "there is a connection...

I have uploaded the installation CD here (188.81Mb):
I have uploaded the user manual here (2.6Mb):
Acquiring images from a TWAIN Device PhotoImpression accepts images acquired via standard TWAIN devices. 1. Click the Get Photo button on the Main Screen, and select Camera/Scanner. A list of your TWAIN devices will appear. 2. Select your desired device from the Select Source pull-down. 3. Select the album to which you wish to link the acquired image(s). 4. Click the Acquire Options button to set your acquire parameters: a. Specify the file format for the acquired images. b. Specify the save directory for the acquired images. c. Choose whether or not to retain the original file format (for example, some cameras may save in a specific format-you can have the program convert the files to an option of your choice, or retain the original format). d. Set the file names for the incoming files. You can choose to have the program automatically name the files using the current date, or you can specify your own unique file name. 5. Click the Acquire button if you are capturing from a still camera or scanner; click the Video Camera button if you are capturing a still from a video. Follow the procedures specific to your device to import the image into PhotoImpression.
Updates for the Arcsoft application "PhotoImpression" are available from Arcsoft
If there are connection errors, that could be from:
  1. USB connection error
  2. Hardware issue
Try plugging the camera (via USB) to a different port on the computer, then acquire the pictures using the included software, or your own photo editing software that is capable of acquiring images from a TWAIN device.
Hope this helps!

Dec 31, 2010 | Cameras

1 Answer

Can't use scanner

  • Hi there,
    • Unplug the Scanner cable from the computer.
    • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
    • restart the computer
    • try to download drivers from the website
    • after installing drivers and software it will ask you to connect the Scanner.
    • then you can connect the Scanner and and try to Scan.
    Hope this help. Please Rate My Response! Thanks! 

Apr 27, 2009 | Office Equipment & Supplies

1 Answer

Error message

Hi toolpusher

Try going to CanoScan Toolbox > Settings and reset the 'defaults' button at bottom... this will restore factory settings and hopefully fix your problem... The other error message you can expect to get is "unable to scan - insufficent memory, check your **** space' (or something similar)... same fix works for both! ...Have had both messages on mine, sounds like a semi-regular conflict on some sort, but seems to be easily fixed. Good luck :-)

Sep 01, 2008 | Canon CanoScan LiDE 70 Flatbed Scanner

1 Answer

TWAIN error

Connect the scanner and re-install the driver. That should fix it

Jul 10, 2008 | Canon CanoScan LiDE 25 Flatbed Scanner

1 Answer

Error code 2019

Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Jan 08, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

2 Answers

Initialization failed - Unable to acquire TWAIN-compliant device



I have seen your message stating that "Initialization failed - Unable to acquire TWAIN-compliant device" error is received when trying to connect USB-Parallel type to your Laptop.


Well,  Printer  Panasonic UF4100, recommends to use only " Printer/Scanner Interface as Bi-directional Parallel (IEEE1284) " means you need to use Parallel cable to connect Printer to the Computer/Notebook.  You may receive some communication error messages if you are using a  "PORT REPLICATOR CABLE"( USB TO PARALLEL connector).  The error message that you have received is related to the communication error. Futher, if you use same USB- Parallel cable for long time the Printer Hardware functionality might go bad, since Printer memory gets confused and will not read or detect the Cable , since it is not a cable to use  mentioned by Panasonic Manufacturer.


Let me tell you, general functionality of Printer like Printing would work even if you use USB-Parallel cable. But it is not a case with Scanner and Fax functionality.


Hence, I recommend you to use only Parallel cable to connect your Printer to the Laptops.


I hope that this will resolve the issue for you.


You can email me at if you need further assistance.



Oct 17, 2007 | BafoTech BAFO BF-1284 Parallel Adapter

1 Answer

Scanner will not connect to computer

'Twain' only means 'Technology without an important name', as this is refering to your printer/scanner, i would suggest that you disconnect the printer and remove any driver from Add/Remove programmes. Re-install printer software/driver and re connect printer when prompted and if possible in a different usb port, if that's how it's connected. If the problem persists and the pc is unable to communicate with the printer the fault will lie with the hardware. Hope it's only a driver glitch.

Nov 27, 2006 | HP PSC 1510 All-In-One InkJet Printer

Not finding what you are looking for?
Xerox DOCUMATE 510 Flatbed Scanner Logo

Related Topics:

2,557 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts


Level 2 Expert

97 Answers


Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

75 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides