Question about Xerox DOCUMATE 510 Flatbed Scanner

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I get an error message 2019 and unable to connect to twain device

Help I have put this on 2 different conputers. I can see the connection on my computer. I seem to be connected but can't make it scan through paperport Thanks

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Re: I get an error message 2019 and unable to connect to...

Make sure that your scanner cable is not tightened too much. I had this challenge and found that by simply loosening the cable connection, this error message dissappeared.

Posted on Aug 21, 2008

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When i try to scan i get this message: unable to open TWAIN source Please check connection then re-start Toolbox the connections are tight

Driver mismatch - the driver of the scanner has forgotten the location of the TWAIN driver because another software has been using it lately. Follow this

Feb 20, 2011 | Canon CanoScan LiDE 30 Flatbed Scanner

1 Answer

When I try to scan I get a message - connect to Twain source but I don't know what they are talking about?

The TWAIN device is the scanner itself. The program seems to be saying it can't see the scanner.

Is this scanner new to your computer?
Have you installed the driver for it?
Which program is giving you the error message?

Apr 12, 2010 | Canon CanoScan 5000F Flatbed Scanner

1 Answer

My canoscan fb620u shows device offline.

It your using a newer windows you probably need new software. Try Vue Scan it worked for me on Windows 7 64bit and I have the same scanner. With out dated software it wont recognize the scanner. Hope it helps

Dec 24, 2009 | Canon CanoScan FB620U Flatbed Scanner

4 Answers

TWAIN Driver Error

If connected via USB, unplug cable and insert into another available port and error message should disappear.

Nov 14, 2008 | Fujitsu fi-5120C

1 Answer

Error message

Hi toolpusher

Try going to CanoScan Toolbox > Settings and reset the 'defaults' button at bottom... this will restore factory settings and hopefully fix your problem... The other error message you can expect to get is "unable to scan - insufficent memory, check your **** space' (or something similar)... same fix works for both! ...Have had both messages on mine, sounds like a semi-regular conflict on some sort, but seems to be easily fixed. Good luck :-)

Sep 01, 2008 | Canon CanoScan LiDE 70 Flatbed Scanner

1 Answer

TWAIN error

Connect the scanner and re-install the driver. That should fix it

Jul 10, 2008 | Canon CanoScan LiDE 25 Flatbed Scanner

1 Answer

Error message

What is your operating system?

If XP, check your device manager to see if the scanner is being recognized by XP.

What is your scanning software?
Try to use another scan program ( a free demo version should work fine.)

Are you using TWAIN or an ISIS driver? If it is a TWAIN driver, then any Photo editing program should be able to connect ( usuallly!?).

Jul 04, 2008 | Scanners

1 Answer

Error code 2019

Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Jan 08, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Scanner has stopped working

When I had the cable that came with the printer connected to the scanner, and the cable that came with the scanner connected to the printer, the scanner didn't work.

Changing the cables changed everything.

Oct 15, 2007 | Canon CanoScan LiDE 70 Flatbed Scanner

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