Question about Maytag Neptune FAV6800AW Top Load Washer

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ERROR CODE dc keep coming up and machine don't complete the cicle

MY mAYTAG FAV6800AWW don't complete the cicle and always give the code dc acording to the manual this code is for unbalance in the load . without the load the machine works fine

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  • nexta Apr 18, 2009

    I have the same problem! the repairman has been out 4 times to fix it yet it is still doing the same thing. I have replaced the motherboard and water leveler switch. anymore ideas on what to do?

  • remy96 May 09, 2009

    I had the same probem as described and a serviceman from A&E (maytag recommended) wanted $447.52 to replace both the tub sensor and the clutch (a price point for me that for said buy a new washer). The insight from these posts is invaluable. I ordered both a new clutch and a tub sensor from Appliance Zone for a total of $105.33 with shipping (vs. $296.11 from A&E). Other online sites wanted around $140 for the clutch.



    Download the relevant sections of the service manual from the links in the posts and/or follow the instructions given and it is an easy repair to replace both items. Except...



    To get at the clutch, I recommend disconnecting the hose and drain tube (from an empty washer) and laying the machine gently on its back. This makes it much easier to reinstall the clutch and get it to seat properly the first time as it will rest on the spindle while you are lining it up for proper seating. You also get better leverage for tightening it.



    Secondly, as the posted noted, the new clutch comes with an extra piece (kind of a plastic collar with two raised tabs). Using a mirror, I looked at where the clutch is seated on the machine and it is clearly designed to have this piece in place so I installed it. So far the machine works fine and I wonder why this piece wasn't there to begin with. Could it's absence be part of the problem?



    Again, thanks for the advice. This has been the most helpful reapri forum ever!

  • dh1200s
    dh1200s May 09, 2009

    Hello remy96,

    Ditto had the same problem.

    Good for you, did you use this $50 clutch from AZ? My series 16 FAV6800AW doesn’t us the upper roller clutch bearing. First two digits of the machine S/N are 16. Is yours a series 16 by any chance? I bought the above clutch just to see if I could point folks to cheaper replacement. Yea AZ has great pricing, delivery and a quick stare and compare of other vendor price points. Good Job, ya saved a bunch in repair cost/parts and maybe as I get a bit more service life out of this machine. Thank you for the rating, I'm a owner like you trying to help folks out and maybe prevent junking a $1K machine for a $50 clutch. Rich

  • Anonymous May 11, 2009

    Thank goodness for this site -- we had the same symptoms: the washer would stop 11-12 minutes before the end of the cycle with a dc error code and no amount of shifting of the contents would fix it. Before calling a repairman we tried a web search for this dc error code problem and found your clutch lubrication solution. We tried it this morning and instantly fixed the problem! The bearing is not sealed so no wonder it fails after 4-5 years.

  • Anonymous May 11, 2009

    Good job guest 5/11 post, I'm glad it worked for you and thank you for the vote on my solution. The Roller Clutch Bearing should have been a sealed design; I have mentioned the same in numerous post. As an owner like you I did not want to junk a $1K machine without trying a DIY fix. If you had the WD-40 and some bearing grease it was minimal cost to repair. The Roller Clutch Bearing clean has worked for some folks some have had frozen bearings or a broken clutch spring an had to replace the clutch. If you have issues down the road with the clutch Roller Clutch Bearing or a broken clutch spring and feel a replacement is called for try this clutch as a replacement. Next issue may be with the left hand lid lock with OP/OD errors, I have some post related to troubleshooting/repair of that issue.

  • HopelessR May 12, 2009

    I am having a similar issue. Same model, serial number starts with 10. I am getting code "nd" (tried to drain) at the point where I have 35 minutes left in the cycle. There is nothing in the drain tube that comes out of the washer. Am empty load completes without issue. Will this clutch repair work for my issue? Should I order a part before I take the machine apart, or should I try the lube first and then order a part if I have to?

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I have worked with a number of folks on FAV6800AW clutch issues and feel that your problem is related to the clutch. It could be an issue with the Tub Displacement Sensor but because you machine is terminating the spin cycle with a dc error I feel the TDS is working as designed but we can do a quick check. Take a look thru this post and see if you or someone you know has the basic mechanical skills to drop the clutch out of the machine and inspect the upper and lower clutch roller bearings and the clutch spring. If they are not rusted beyond clean up and the clutch spring is not broken you may get yourself back in service with little cost. Post back if you have further questions or need help in troubleshooting your dc errors. This is a quick test to see if the clutch is binding due to roller bearing friction; Lift your lid and with one finger can you rotate the wash basket CCW (counter clock wise) with very little force? I do it with my pinky.

When the clutch malfunctions due to dry or rusted roller bearing or a broken clutch spring the tumblers rotate slowly in spin cycle and toss the clothes around while the wash basket attempts to spin up. The load goes unbalanced, the wash tub starts making exaggerated excursions and the Tub Displacement Sensor signals the control board to try again to redistribute the wash load, I believe the process is 4 or 5 times. After the last try the control board terminates the spin cycle with a dc or UC error. Does this sound familiar? In spin cycle the tumblers will rotate maybe a half turn at the most at the start of the spin cycle and no more as the clutch engages the spinner shaft rotating the wash basket CCW. You do not fail with an empty wash basket because you are not tossing and clothes around while the wash basket is spinning up. You can redistribute the wash load till the cows come home and you will continue to fail with dc or UC errors to the display. Some folks have gotten their spin cycle to complete by loading the wash basket up with a load of wet towels, who wants to that. Read the post I refer you to and the links of folks that have done clutch maintenance or have replaced the clutch as in that post. To have the clutch replaced by a repair service would be in the ball park of $300+. You or someone you know can do this it’s just a tight work area. I will help you thru this if you decide to take on the maintenance.

Posted on Apr 17, 2009

  • dh1200s
    dh1200s Apr 18, 2009

    Hello nexta



    Repair service is shot-gunning in parts hoping for a fix, not their fault they just don't have the hands on experience to repair.



    I feel you are experiencing a clutch malfunction with your FAV6800AW and you call in a service repair company the cost will be in the $300+ range. Do the work yourself and if just clutch maintenance is required you’re looking at $10 - $15 for a can of WD-40 and some bearing grease. Worse case if you have to replace the clutch $55 range this worked fine in my series 16 machine which are the first two digits of my serial number.



    What are the first two digits of your serial number located on the back right side of the console?



    Here are the steps to remove the clutch and inspect. It is a tight work area but by tilting the washer back and blocking it up for a better reach angle you can drop the clutch out for maintenance. If the clutch roller bearings are rusted up or the clutch spring is broken you will have to replace the clutch.

    Read thru the step by step below, review what other forum members had to say about the process and if you feel you can accomplish give it a try. There is a quick test to rule out an issue with the Tub Displacement Sensor but I feel the issue is a clutch malfunction. I will help you thru the process. Rich

    Take a look at this post to see what the clutch looks like removed from your FAV6800AW.

    http://www.fixya.com/support/t1929564-du...

    Access and remove the Clutch for maintenance
    Disconnect 120VAC power cord.
    The Service Manual and Sears Parts Direct for reference.
    Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. See page 33 of the SM for putty knife insertion point.
    Remove the front panel see page 41.
    Tools required;
    3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the SM
    1/2 inch socket or wrench to loosen Drive Motor tension bolt.
    5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of the SM.
    1. Lean the washer back and blocked in that position for a better reach angle. Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.
    2. Follow SM page 46 & 47 to remove clutch pulley.
    3. Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken. Inspect roller bearings clean up with WD-40 and re-lube with bearing grease.
    4. Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in clutch hub.
    5. Replace Clutch plastic cover with 4 screws.
    6. Reseat clutch on spinner shaft and rock back and forth while lifting clutch with upward pressure to reseat clutch. When seated properly you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM. On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).
    7. Do a quick wash and make sure clutch runs true with no wobble or clicking sound. If the clutch has not been seated properly it will spin off. If this happens go to page 16 of the SM Board Output Test and turn on Drain Pump in Service Mode to pump out excess water.
    8. Repeat steps 6&7 if the clutch has excessive noise or spins off.

    Here are some folks that did this maintenance with positive results.
    Positive Fix1/19

    Positive Fix 1/18
    Positive Fix 3/4
    Positive Fix 3/4 different Forum


    3.0 Tub Displacement Sensor Diagnostics check.

    3a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

    3b. Press the Super Wash key display reads “in”…something like that.

    3c. Press Delicates the Display will show “UC” (Unbalance Closed).

    3d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

    3e. Press Hand Wash.

    3f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you receive these results your Tub Displacement sensor should be OK.

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Thanks to the the solution posted here, I just saved my self $300 ....The clutch cleaning/re-lube worked perfectly and after 4 hours of work, I am up and running!

Posted on Oct 22, 2010

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U should be able to adjust your clothes and it should work then but i have had a couple that i had to replace the main board and panel to fix this issue they are very expensive

Posted on Apr 17, 2009

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Have Neptune FAV6800AWW top load, washes when it gets to the rinse cycle it stops with water in. If we remove the clothes and wait a while we can get it to complete. The code we are getting is DR which...


Are you sure the error code is DR? Could it be DC an unbalance error code. Google ""16022808.pdf"" to find. Is the washer banging around in Spin Cycle? If so this is a Clutch Pulley issue.

Google this ""Neptune TL Washer FAV6800AWW"" a forum where I help owners of the FAV6800A and FAV9800A machines.

DR is not a listed error code in the FAV6800A/FAV9800A Service Manual.

Aug 27, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Fav6800aww machine wont stay balanced move the clothes around it starts back up for about one minute then stops code comes up dc thanks earl


Google this; Neptune TL Washer FAV6800AWW

This is a DIY Appliance repair forum and you can get the Service Manual and repair support at that site..

In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.

In that Sticky I discuss what is the cause of DC or UC unbalance errors and the fix.

Apr 14, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I keep getting error code dc and it wont spin


Somewhere on this forum I have a response to DC or UC unbalance errors and the fix. It's hard to find my past post on this forum.

Google this; Neptune TL Washer FAV6800AWW

This is a DIY Appliance repair forum and you can get the Service Manual and repair support posted in the sticky at that site.

In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.

Apr 03, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

GETTING DC ERROR CODE WITH A GRINDING SOUND AND THEN IT STOPS COMPLETELY


The DC error code is 9 time out of 10 caused by a Clutch Pulley malfunction. The grinding may ne Outer Tub Bearings but need more info. Open the Washer Lid. Spin the wash basket CCW. Do you hear and grinding noise?

The noise may be coming from under neath the tumblers. Further troubleshooting is required.

Do you have basic DIY mech. skills and do you want to save your $1K machine?

If so Google Neptune TL Washer FAV6800AWW

In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.


Good luck.

Mar 17, 2011 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Maytage Neptune TL gives od error code. Tried unplugging the machine. Tried many things, but nothing is working.


Could be loss of signaling thru the left hand Lid lock;

Google "Sticky Neptune TL Washer FAV6800AWW" for the Service Manual and support for troubleshooting the OD error code.

Mar 09, 2011 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Maytag neptune FAV6800AWW top load washer gets to 32 minutes left and goes no further. It starts to cycle for about 5 seconds and stops for about 35 seconds... over and over and over


Is the machine in Spin Cycle when this is happening? What part of the washer selected cycle does the Cycle Status LED say the machine cycle is in.
If it’s in the Spin Cycle I think you have a clutch issue. Do you take any error codes to the LED console display such as dC or uC?
If you stop the machine in that cycle and do a Spin Only cycle will it complete?
Do you want to DIY the fix? Let me know and I will try to help…..Rich

Feb 26, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune topload model fav6800aww. does not spin


Thank you for posting your model number.

Are you taking error codes to the LED display such as dC or uC with fail to complete spin cycle?

Is the wash tub banging the sides of the machine at the start of Spin Cycle?

Will your FAV6800A complete a spin only cycle with no clothes in the wash basket?

If you are going to DIY the repair take a look at this step by step process Clutch Fix Post

Basic mechanical skill set and hand tools are all that is required. I can help you through the process just let me know what direction you want to go.

Links to the FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

If you can give me the first two digits of your serial number of your machine it will be 10 through 17?
Rich 250e3e4.jpg

Jan 27, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I Have a Neptune HE TL fav6800aww and it keeps giving me the DC error code which i understand is a balance code but i emptied the washer and ran it and still get the code?


hris,

The FAV9800AW the dc/UC errors are caused by a clutch malfunction.

Your machine is shutting down with those errors so your Tub Displacement Sensor is working as designed.

Fix the Clutch malfunction and you can wash a single sock or a load of blue jeans and you will not take the dc or UC unbalance errors. See this post for the fix.

It is a tight work area but if you are handy you can get away with a re-lube of the One-Way rollre clutches in the clutch pully you could be working today. If you need to replace tthe clutch I recommend a $60 clutch. Call in a repair service and you are looking at around $300. I will help you thru the process.


Post back if you have questions or need help.

Rich

Oct 11, 2009 | Maytag Neptune FAV6800AW Top Load Washer

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