Setting up new Clarity C4230 phone and extra handset, but cannot get dial tone. Other phones get dial tone on same line, so it's phone setup issue.
Even after re-registering main handset to main base, using register menu and waiting for beep, main handset screen still identifies itself as handset #2. And re-registered auxiliary handset seems to identify itself as handset # 3 or #4. Is there any way to "clear," or "reset," all handset registrations, before re-registering them thru normal menu procedure? I'm guessing the I am, for some reason, failing to properly register, match up, each handset to base, resulting in dial tone not coming thru on either. Either than are phone is defective and simply does not pick up dial tone at all? Any suggestions? Thanks.
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This is caused by a failed wireless signal transmitter in the base station or a failed wireless receiver in the handset, these phones are not repaired unless they are under warranty, so all you can do is replace it, this is the #1 PROBLEM WITH ALL CORDLESS PHONES.
You don't say what brand and model phone you have so I couldn't look for any detailed information, but somewhere on the phone will be a "tone/pulse" switch. Just where to find it I can't tell you so you'll have to play hide-and-seek.
For corded phones, check the bottom or side of the base part. If the phone has a spot where you can write your phone number, the switch may be hiding behind the paper strip under the clear plastic cover strip. If your phone has memory dialing, the T/P switch may be hidden under the card where you can write the stored numbers. On Trimline-style phones with the dial in the handset, the switch may be on the handset. On newer phones with setup menus there may be a tone/pulse selection setting instead of a switch. On wall phones you may need to take the phone off its mounting bracket to check for the switch.
On cordless phones, the switch might be on the handset or the base, again possibly hidden. Or it may be a setup menu choice again. But somewhere you will find a way to choose which dialing to use. Once you've found it, pick "tone" dialing and you'll be set.
You need the specific battery pack: 5-2814 for the handset. This is a 850 mAh Nickel Metal hydride battery.
When I see a cordless phone that doesn't ring, the first thing I recommend checking is the phone jack and line itself with a second phone. I prefer to use a corded handset with a new phone cord to check for dial tone. If no dial tone at the jack, check for dial tone at the service entry box. If you have no dial tone at the service box, contact your provider. If it's only a problem at the jack, you will need to check your inside wiring.
To check the base, try a new cable (RJ-11) (double check the power as well).
To check the handset, first make sure the handset is fully charged (16 hours) and that the battery is fully installed. Does the handset beep when the Talk button is pressed? Next check that the handset ringer software is on. With the phone off (not in the talk mode), press the Mute/menu OK button. Use the Caller ID/volume (up/down) buttons to get to the Handset setup menu. Press the Mute/Menu OK button to access the menu. Use these buttons to check the Ringer Volume (should be on) and Ringer Tone. Press Mute/Menu OK to save the settings at each sub-menu. Check that the Do Not Disturb function is not on - this toggles with the Do Not Disturb button and should be noted on the handset screen when on.
If you have multiple extensions on the phone line, try unplugging some of them.
Here's what the manual says:
Changing the Dial Mode (Tone or Pulse Dialing)
Your phone can communicate with the telephone network in two different
ways: tone dialing or pulse dialing. These days, most phone networks use a
method called tone dialing, so your phone comes programmed for tone dialing.
If your phone company uses pulse dialing, you need to change your phone's
dial mode. If you don't get a dial tone or can't connect to the telephone
network, follow the steps below to modify your phone?s settings:
With the phone in standby, press and hold [cid/menu].
Press [vol/ / ] to move the pointer to select DIAL.
Press [select/channel] to set the phone to pulse dialing.
Return the handset to the base. The handset communicates the new
setting to the base, and the base activates the setting on any other
Hope this helps out.
1) When the phone is in the standby mode, press menu/mute.
2) Press - to move the pointer to “Dial Mode”.
3) Press select/ch and the display will show the current setting.
(The initial setting is Tone.)
4) Press + or - to change the selection.
5) Press select/ch and a confirmation tone will sound.
6) Press end to exit.
You have to register the phone to the base. Read the instructions for adding additional handsets. Regardless if it came with two handsets, one of them may not have been registerd. Sometimes it's as easy as setting the handset in the base, not the extra charge cup, for about 10 seconds. Other times you may need to use the menu on the phone and hold down a button on the base. Good luck
Dial tone is OK, but can't dial out • Make sure the tone/pulse setting is programmed correctly. TONE/PULSE DIALING 1. Make sure the phone is OFF (not in TALK mode). 2. Use the CID/VOL left (-) or right (+) arrow button to scroll to 1TONE or 2PULSE, or use the touch tone pad on the handset to enter the desired setting. For example, to choose TONE dialing, press the number 1 key. 1TONE is the default setting. 3. Press flash/program to store selection. You will hear a confirmation tone.