Question about HP DesignJet 5500PS InkJet Printer
Recently had plotter transported to new location. When installed and started-up, all appeared ok. When we tried to print a file the printer begins to prepare the print heads, than after a minute or so, the above error message is dispalyed on screen. It recommends switching on/off to see if this clears the problem.
Unfortunately, it doesn't!
I'd be very grateful for any assistance/advice.
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Posted on Jan 02, 2017
SOURCE: error 0xc18a0106
Push OK, CANCEL, BLACK, & COLOR all at once while turning the printer off, turn it back on. I had to do this 2 times to get it to work and then it went through a long period of maintanence before I could print
Posted on Jan 01, 2009
SOURCE: Ink system failure
I had exactly the same problem with my HP 8230 and tried all the posted sugestions with negative results till I stumbled on this site site offering an update for a different problem but added " also clears many ink system failure messages " I downloaded and installed the update and the printer burst into life and now works perfectly, which proves mine was a software problem not a hardware one. give it a try you might get lucky.
Posted on Jan 05, 2009
Based on encouragement from olsnake above, I fixed it easily. It definitely WAS the encoder wheel (a thin clear plastic disk printed
with timing marks) on the left side of the paper-feed roller, as you look at it from the front. This wheel provides motion feedback to the paper feed control software. If the disk is detached/loose, the device thinks the paper feed roller is stuck or impeded, and thus gives the annoying error.
What I did:
1) Remove the scanner assembly (it comes off with a few screws, and is a totally separate unit; The printer works with it completely disconnected (after it complains that the scanner is malfunctioning). Beware that you don't break off the little control panel. Or you can be safe and remove the one screw holding it on, by prying off the 'HP OfficeJet...One" plastic cover.
2) Once you have removed the scanner assembly:
at the left side you will see three white plastic gears meshed together; the farthest one is covered in a circular black
plastic cover. With some care you CAN remove this cover without any additional screwdriver work.
3) in my case (and most others I bet) the thin disk was detached from the gear to which it should be attached. I just shoved it back on, so it was tightly mated to its white gear. You should also ensure that the clear disk goes through the optical sensor at the bottom (mine was).
4) I did not bother to replace that cover, if you can do it, good for you.
5) Test, and reassemble.
This is about the WORST product engineering imaginable. But I have a working printer again!
Posted on Jan 17, 2010
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