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I am getting the error message from the Pixma ip4300 paper jam despite the fact the paper has been cleared. I have restarted the printer and the computer repeatedly to no avial.

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  • stephanib Apr 16, 2009

    I do not see the metal bar between the top panel and the lower panel. I am looking for this in order to take the top off.

    Are you saying that I have bent the pin, if I did pull the paper out through the paper feed?



  • stephanib Apr 30, 2009

    I am not able to see the metal bar that you refgered to in your first solution. Could you describe it better so that I can take the lid off the ip4300 canon printer

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There is a snsor inside that is malufucntioning because of the jamed paper, the way it was removed, thus the sensor needs to be replaced, thus you geting this error


Rulds2008
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Posted on Apr 30, 2009

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Paper can jam inside the printer for a number of reasons. Open the cover to the printer and look inside to see if there are any pieces of paper or debris that may be blocking the print path. Be sure to unplug the printer before touching anything internal to avoid electric shock. If there is something blocking the print path, remove it, close the printer, and try printing again. You can also check inside the printer to see if any components have come loose.

Posted on Apr 30, 2009

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Did you pull the jammed paper backward to remove it? I'm afraid you've bent the paper sensor lever. seen one exactly same situation done by a customer

afraid it's not easy to get to the sensor lever, so......you decide if it's worth sending it for repair.


You might be able to bend the sensor lever back enough to get it going without actually pulling apart the paper feed assembly from the machine.

if you turn the machine around to face it's back and then look into the paper feed tray. the sensor is down the left side passed the roller, but before it gets to those tiny "rolling pins" on the inside of the machine. it's located between the first and the second rolling pins.

to even see it you need to remove the cover around it.

the trickiest part is at the front where you lift the top panel up. you'll see a connecting metal bar between the top panel and the bottom panel. you need to disconnect this bar first in order to remove the cover.

once you get the cover's off, just use a spring hook and a flat head screw driver, one in each hand, to straighten the black sensor lever through the gaps. the proper way is of course to remove the paper feed assembly from the machine. but this is tricky.


the sensor lever should be mounted on a bracket and "swinging" freely. at normal position the top bit, which is flat, should be blocking the center of the u-shape optical sensor mounted next to it.

when paper passes through it, the lever is pushed at the bottom end so that the top flat end moves out of the sensor so that it can see light shining through it. if this is the current position, the printer is going to think that there's a paper jam and hence keep trying to push the paper out. after numerous turn if the sensor still see red it then stop finally and give you a paper jam error.
and i presumed this is the problem you're having ?

the case that I've seen was that the bottom bit of the sensor lever, which should be straight, has been bent backward about 90 degrees and it's sitting on top of the bottom frame. this causes the lever to be permanently "open" at the top end.

BTW is the lever dislodged from the mounting, or worst, has broken hinges?

that sensor lever has to be in faulty condition for the machine to behave the way you described it,especially you said it happened after a paper jam.....unless....it jammed in the first place because the sensor itself or the control board has gone south? not very likely though :)

Hope this helps and thank you for choosing FIXYA

Posted on Apr 16, 2009

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