Question about Motorola Mobility Moto Q

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Moto Q can send, however can not recieve new messages

Hello,

I have over 15 Moto Q devices that are configured to use the ActiveSync feature. Each phone has a copy of the Exchange certificate store within the storage card directory. The certificate was installed from that directory, configured via the ActiveSync feature on the phone and was working fine for 6 months or so. All of a sudden, the Q's stop accepting new messages, but the Q has the capablity of sending messages to any valid email address. I don't think there is anything wrong with the phone and the configuration on the phone. I really think, the problem lies on my exchange server. I can valid that if a new message is created, the message is send to the outlook client on that person's machine, but that same message is not appearing on the Moto Q device. If you can provide any assistance, please feel free to do so!!!

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  • 922 Answers

First thought is that your certificate expired. That would explain why it would work one day and not the next.
Next thought is that you made a change to the IIS server they use to sync. Try deleting the partnership on one phone and recreating it.

If this helps please vote for my solution.

Posted on Sep 12, 2009

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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