Question about Motorola Mobility Moto Q
I have over 15 Moto Q devices that are configured to use the ActiveSync feature. Each phone has a copy of the Exchange certificate store within the storage card directory. The certificate was installed from that directory, configured via the ActiveSync feature on the phone and was working fine for 6 months or so. All of a sudden, the Q's stop accepting new messages, but the Q has the capablity of sending messages to any valid email address. I don't think there is anything wrong with the phone and the configuration on the phone. I really think, the problem lies on my exchange server. I can valid that if a new message is created, the message is send to the outlook client on that person's machine, but that same message is not appearing on the Moto Q device. If you can provide any assistance, please feel free to do so!!!
First thought is that your certificate expired. That would explain why it would work one day and not the next.
Next thought is that you made a change to the IIS server they use to sync. Try deleting the partnership on one phone and recreating it.
If this helps please vote for my solution.
Posted on Sep 12, 2009
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Posted on Jan 02, 2017
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