My son purchased this from a garage sale and it seemed to work fine. the battery went dead and we purchased a dynex adapter to charge it and the vision will not do anything. there is no charging icon or anything. we have tried to charge it through the wall outlet and the usb port on the back of the computer. Is there anything we can do or did my son get taken at the garage sale.
Any help would be gratly appreciated,
Sounds like its dead. Which could just mean the motherboard is shot and needs to be replaced. Hard to tell when it doesn't respond at all. You'll need to either take it apart and replace the motherboard, or send it to a technician who can.
There is a chance though that the zen is too far gone to fix. 50% of the time, when a zen won't even power on when connected to a power source, its too far gone to fix.
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Decrease the amount of hard disk space to minimum, to recover memory for transferring media with the media software.
When the procedure above gives no result, reinstall the firmware. Have a download from the support page mentioned above (Europe).
Outside Europe: access the support page from your country for the required firmware.
had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging. posted on Feb 25, 2009
you have windows set to do automatic updates, you most likely had a
windows update installed that caused this conflict with Win Media
Player 11. No fix has been posted by Microsoft yet, so the only
workaround is to Uninstall/Rollback Windows Media Player 11. Goto
<Control Panel<Add/Remove Programs and remove Windows Media
Player 11. Follow prompts, restart computer when prompted to. Also
uninstall Windows Media Player 11 Runtime application following same
This will roll your Windows Media Player back to version 10 or 9,
whichever you had installed prior to version 11. You will need to
re-configure Windows Media Player again.
Your Zen should now be recognized by WMP and Creative software. You
probably need to upgrade your firmware at this point, follow the
instructions on upgrading your firmware, and you should be good to go.
This is a windows problem, not a creative problem. Dont blame Creative
for the screwed up hotfixes that Microsoft puts out on a regular basi
If that doesn't fix it trythe USB cable Screen Doesn’t come on anymore http://www.anythingbutipod.com/forum/showthread.php?t=18859 If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." Q. How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related
Q. Zen V is dead "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." Q. How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related
also try this if above doesnt work
there seems to be a problem with the batteries for the Zen. I have just sent mine in for warranty work as it will work if you have it plugged into an AC adapter but it won't work as soon as it's unplugged even after charging all night. The USB will not charge it either. Creative has sent a replacement unit, but there is a serious problem with the battery.
if you bought it with a credit card u can still prove the date of purchase and should be able to get it fixed under warrenty. if not the serial number on the creative can be traced back to it's date of sale so you should be able to get it fixed that way of ur supplier can be bothered to chase it up that way.