Question about NorStar CallPilot 100 Voice Mail, 10 mail boxes - Answering Machine

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Call Pilot voicemail Nortel

We need to block the callers from dialing direct to ext from the voicemail. they only need to dial the single digit optons not the ext. numbers

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Sorry, not possible. In fact, the AA greeting tells callers "If you know your parties ext., you may dial it at any time".
But, you could turn off the AA greeting and change your greeting (ie: Greeting #1) to say something like:
"Thank you for calling ABC Company. Please listen carefully as our menu options have changed."
You could go so far as to change your employees ext. #'s (using Change DNs in system programming), so that callers will not know the extension numbers and will have to use only the menu options you provide.
Hope this helps!

Posted on Aug 11, 2010

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Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.

Posted on Aug 04, 2009

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