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PC freezes on boot-up

My Acer Aspire T120E freezes on the Windows XP 'welcome'screen and doesn't show the user accounts et up on the PC. Re-booting from the Windows XP CD asks for administrator password (none set) in recovery mode and hangs on the licence agreement in re-install mode.I beliece Acer has a 'hidden' recovery partition to restore default settings - does this exist, and will it solve my problem?

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  • janet_powley Apr 16, 2009

    Thank you. Yes, I have tried using F8, with the same results in both 'safe' mode and by using 'last good configuration' option.



    Basically, whatever boot-up option I use (normal, safe, etc) I get as far as the blue Windows XP screen, but Windows doesn't complete its start-up and I don't get presented with the choice of user accounts which would then take me through to the desktop. The start-up is effectively frozen at this screen - the mouse moves, but there is nothing to click on, there is no response if I Ctrl/Alt/Del, so the only option is to power off, and go through the whole process again - with the same result. I have also tried booting from CD, but can't get past the administrator password entry in recovery mode, or past the licence agreement in install mode.

    Any other ideas gratefully received!

  • Sausage01 Apr 16, 2009

    Many thanks.
    Have tried that, and still have the same problem - the Windows XP 'blue screen' loads, then hangs before it completes loading XP and allows me to proceed to the desktop.
    I'm sure it's something sooo simple, but nothing I seem to be able to resolve.......

  • Dick
    Dick May 11, 2010

    Next step would be put your Windows XP or Vista cd in the drive and boot from that. When presented with choices choose REPAIR, then follow Basilio's advice above.

  • Dick
    Dick May 11, 2010

    Have you tried using the F8 key when booting, before the windows logo shows up? That should allow you to get into safe mode, then restore to a time when you didn't have that problem.

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Try booting the thing in Safe Mode. Upon startup (after the Acer logo goes) press F8 several times. You will be offered a menu select Safe Mode (at the very top of the list). If the system reaches the desktop, you can repair your Windows. For the three fixes below you will need to go Start Menu>Run...
1) Write: fixmbr, and press ENTER.
2) Write: fixboot, and press ENTER.
3) Write: chkdsk, and press ENTER.
(The later will take several minutes, but you can read what stage it is doing).

Posted on Apr 16, 2009

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Locked myself out, forgot my password


If i forgot Acer password, what should i do?

Step1: Download Windows Password Recovery Professional from http://www.recoverlostpassword.com/products/windowspasswordrecovery.html.
Step2: Install and launch it to any accessible computer.
Step3: Use a blank and writable CD/DVD/USB to burn Windows password reset disk with the tool.
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Step6: Reboot computer and login to the locked PC without password.

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What OS are you having?
Follow the instruction below to reset windows password .

On XP you can try this:
Boot computer and press Ctrl+Alt+Delete twice when you See Windows welcome screen / login screen. It'll show classic login box. Now type "Administrator" (without quotes) in username field and leave password field blank, press Enter and you should be able to login Windows.
Now you can reset your account password from "Control Panel -> User Accounts".

On Win 7 or Vista:
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Which Password? Bios Password?Hard Drive Password? Windows Welcome Screen User Logon Password?

Which Operating System? Windows XP? Windows Vista?Windows 7?OK,if you are running Windows 7, Microsoft tightened security on it so you've gotto have a password reset disk which 99% of the people who own laptops withwindows 7 fail to do. It should be one of the first things you do whenyou buy the laptop. Otherwise, you're faced with reinstalling theOperating System or possibly doing a System Recovery.

If you're on Windows XP or Vista try this:

Turn off the computer, then hit the power button to turn it back on andimmediately start hitting the F8 key repeatedly until you see the Safe Modeoption. Select SAFE MODE and let the computer boot up. When it getsto the User Login screen it will show the Administrator userid and the useridfor which you forgot the password. Sign in as the Administrator(hopefully you didn't put a password on it and forgot it too). Once thedesktop appears it will look different, the screen will be darker and the iconsbigger, but this is normal for safe mode.

Click Start/Control Panel/User Accounts
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Reboot your machine.

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If you have password protected your User account on your Windows XP system and can't remember the password(s) to Login. Whenever Windows XP is installed on a system, it creates a default account called "Administrator" and by default this account is not password protected. Therefore, if you bought a brand name computer (such as Dell, HP, Compaq or Sony)or you have installed Windows XP yourself. You should be able to Login to the computer through the Admin account.


Method One

Reboot your machine.


Press F8 before the Windows boot screen appears. Do not press F5 as used on the NT/9x ser of Windows. You will be be prompted with a boot options menu.


Select the Start Windows in Safe Mode option.


Click through several self-explanatory screens until your reach the familiar 'Welcome' screen.


Note that this welcome screen is limited to 256 colors and 640x480 resolution because the primary graphics will have been set to the Windows Safe Mode software VGA adapter. You will not be able to change this mode even in Display options, while Windows is running in Safe Mode.


Find the icon for the Administrator user. If the default settings of your system haven't been changed, there should be no password for this account.


The Safe Mode Welcome screen might display some of the other users on your system.


Login as the admin.


Press Yes at the prompt asking if you would like to continue using Safe Mode.


Continue on to the User Settings control panel. Here you can change any of the other passwords for user on the machine. Make any changes you want.


Reboot your computer. As long as you don't press any keys (e.g. F8) during the boot-up the computer will startup normally.


Login as the user for which you set the password.


If the above doesn

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1st Method:
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Now you can reset your account password from "Control Panel -> User Accounts".
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B. When it asks to repair your existing Windows installation, accept it and press "R" to run the repair.
C. Setup will start repairing your Windows and will start copying files, etc.
D. After a few minutes setup will restart your system and when it restarts don't press any key when it shows "Press any key to continue..." otherwise Setup will start from the beginning. Don't press any key and setup will resume where it left.
E. Now it'll start doing other tasks and will show a small progressbar with a few details in left side.
F. Look carefully at the details and when it shows "Installing devices", press +F10 keys in your keyboard.
G. It'll open a Command Prompt window. Now type nusrmgr.cpl and press .
H. It'll open the same "User Accounts" window which you see in Control Panel.
I. Now you can remove or reset any account password without any problem.

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I hope this helps. Please do not forget to rate and provide positive feedback for our fast free support today. Thank you :D

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