Question about Dyson DC27 Bagless Upright Vacuum

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My dc27 has lost suction in the upright position when using the tools. Also a change in the way it sounds when switched on. Noise is coming from the air escaping at bottom where it clips back together after it has been emptied. Seems really noisy now. Never sounded like that before. Did notice a slight burning smell a couple of times before this happened

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  • Contributor
  • 13 Answers

Broken hose or something stuck at the bottom and you can’t switch suction from power head to hose

Posted on Oct 06, 2017

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Dyson Dc-17 Animal Doesn't ****

I had the same problem and today I finally called Dyson. They were very helpful. I disconnected the hose from the handle using the red release button. If you hold the handle up to the light and can't see light on the other side, there is a blockage. A wire coat hanger worked great to dislodge our blockage and it's working perfectly again!

Posted on Apr 13, 2008

chrispurs1
  • 372 Answers

SOURCE: Dc 14 no suction/noise

Hi,

The sound you can hear is the clutch slipping the machine is designed to do this if the brush roller is jammed or foriegn object obstructing brush roller.

Remove the sole plate by turning the 3 plastic screws to unlock pull off sole plate now look for anything that is stopping brush from easily turning. If nothing obviouse but roller hard to turn by hand remove the brush roller & check the bearings at either end of the roller if they are siezed up A new roller will sort this out.

If brush roller is turning freely then your problem will be warn out clutch this will need replacing.

Its A lot to explain so try this site it has clutch removing manual for Dc14. http://dysonmanuals.llc.nu/

Posted on Jun 06, 2008

  • 1 Answer

SOURCE: Dyson won't go back into upright position to engage suction

The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.

Posted on Jul 09, 2008

  • 2 Answers

SOURCE: loss of suction when using

u can remove the flexi pipe by pressing the inset button,it may be bit stiff if it had not being removed before.may be something is stuck at the bottom,also remove u bend where most of the stuff get stuck. i just posted how i fixed the suction and over heating problem. pl read it. good luck

Posted on Feb 08, 2009

ThinkVacuums
  • 144 Answers

SOURCE: Slight burning smell when dc07 is in use

Sounds like your belt can either be rubbing against something or its stretched out. Either way you should check into getting the belt changed.

Posted on Aug 14, 2009

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1 Answer

The suction is working but the brush will not turn so the bits are left on the carpet


Hi Liz, it's Jack at Dyson.

Like most Dyson upright vacuums, DC27's brush bar is engineered to shut off for protection if something jams it. To check for any issues and to reset your machine, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/dc27/dc27-tc/diagnosis-root-menu/redirect-to-check-clutch-dc27/check-clutch-dc27

I hope this helps. If you'd prefer to get in touch with the Dyson Customer Support team directly, you're welcome to call us 1-866-693-9766 (US), 1-877-397-6622 (CA).

Mar 15, 2015 | Dyson DC27 Total Clean Vacuum Cleaner

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We are not getting any suction from the floor, but there is still suction in the removable extention.


Hi there,

Sorry to hear you're having difficulties with your DC27. If you have suction from the wand, but not from the cleaner it, you may have a blockage somewhere. These are easy to locate and remove - please follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=1346&product=DC27-TC

It's also a good idea to wash your filter - please take a look at our video guide for the correct way to do this:

http://www.dyson.com/support/help.asp?article=1466&product=DC27-TC


This should resolve your issue. However, if you're still concerned, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
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Aug 03, 2011 | Dyson DC27 Bagless Upright Vacuum

2 Answers

I HAVE A DYSON DC27 AND NOW IT IS MAKING A NOISE AND THE SUCTION IS NOT AS STRONG ANYMORE IT IS LIKE A SQUEALING NOISE


Check your belt & check for a blockage. Does it smell like anything is burning (like a stuck belt)?

Jul 29, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

I have a Dyson DC27. I cannot tilt the foot bit of it!. I have suction on the wand. I cannot see any blockage - any ideas?


Hi there,

I'm sorry to hear you're having difficulties with your DC27. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, it might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

May 02, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

My Dyson is not working properly. It work to vacuum with the hose, but not in the upright position. When I start is sounds normal for a second and then becomes loud and doesn't pick up anything. The...


Hi there,

I'm sorry to hear you're having difficulties with your DC27. The part you're describing is the suction relief valve, which protects the motor if the machine is used when blocked.

For guidance in locating and removing any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1344&product=DC27-TC

I'd also recommend giving the filter a wash. Under normal use, this should be done at least once every 3 months. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it. For assistance, please refer to the video linked below:

http://www.dyson.com/support/help.asp?article=1466&product=DC27-TC

Following these steps should enable you to resolve the issue without further assistance. However, if you're unable to resolve the issue, or if you'd prefer to speak to someone in person, please get in touch with us directly so we can provide the help you need as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Apr 09, 2011 | Dyson DC27 Bagless Upright Vacuum

2 Answers

Dyson dc27 new - just out for the box - rotating brush doesn't spin in the angle mode


check that the clutch switch is in the down postion. this turns the roller on and off.

Sep 12, 2010 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Filters all seem clean and clear, suction is fine,but loud noise


Sounds to me it could be tha fan impellor.
This is vac's etc... email us if you need to.
vacs.etc@live.com

Nov 04, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Loss of suction when using upright. Suction remains for samll tools no suction when in upright position makes funny noise but ok when not used in that position kindest regards louis


u can remove the flexi pipe by pressing the inset button,it may be bit stiff if it had not being removed before.may be something is stuck at the bottom,also remove u bend where most of the stuff get stuck. i just posted how i fixed the suction and over heating problem. pl read it. good luck

Feb 08, 2009 | Dyson DC15 All Floors - The Ball Bagless...

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