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The Freezer and Refrigerator has stopped working completely

We purchased the Kenmore Elite Side by Side Refrigerator Nov 2001. Yesterday morning I noticed that everything in our freezer was thawing. Last night the refrigerator side was not working. We have turned off the unit and then turned it back on but it is still not cooling. What do I need to check first. Thank you.

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First check to see if the compressor and fan on the lower back of frig is working,if it is then check the freezer to see if the freezer fan is working,if it is then find the defrost timer(most of the time behind the front grill or inside frig. or on lower back)turn it til it clicks,wait 30 minutes and see if it comes out of defrost(you k=will know this if the freezer fan comes back on,let me know what you find-mike

Posted on Apr 16, 2009

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