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Hello! Concerned Skype Dualphone 3088.3, I get a continual BUSY signal when pressing the green button intending to make a call. Any ideas why, please? John.

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  • jcol2 Apr 17, 2009

    Hello. Thanks for your help so far. I have tried the suggestions you made, but the fault is still there. The handset appears to work OK - for example for an incoming skype call. I can also call out from my contacts list. But the problem occurs when I want to make an ordinary call out. When I press the green button, up comes the "Call in Progress" message and the busy tone sounds.

  • jcol2 Apr 18, 2009

    Hello Again,
    Thanks for your suggestions - the problem is still there when I change the Privacy settings to 'anyone'. But I do not understand what you mean by 'VM setting'. Please explain what this is - I have searched the User manual!! Once you have explained this, I'll change it too, and try again.
    John.


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U need a cleaning service for your mobile switch panels. Just go to any mobile service persons and ask them to clean the bottom of panels..there may be some shortings with ur panel board. it wont cost u much..ok

Posted on Apr 18, 2009

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Hi jcol2

First, check to see if you have the latest version of skype.

but try this.

First check privacy settings are set to anyone, see what happens.
Then, try changing both privacy settings and VM settings to anything, exit out of the program and try running skype again in a few minutes.

let me know what happens.

Posted on Apr 17, 2009

  • adi Apr 27, 2009

    do you still need help?

  • adi Apr 27, 2009

    what version is your skype?

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If this is sharing landlines with an house phone, try unplugging the pother phone.

Test the phone on a different socket.

Try removing batteries(if and unplugging adapter to reset the skype phone.

Try removing broadband filter. If it was the broadband filter , then replace it.

If you are using a phone extension, test without extension.

If the above still did not fix the problem, get the phone replaced, there should be a phone number listed on phone documentation that you can call when the phone is faulty.

Posted on Apr 16, 2009

  • Ginko
    Ginko Apr 17, 2009

    It is important that you alreadi tried removing handset battery.

    If that did not work try a firmware update:

    try a firmware update from the phones advanced features.

    Press top left arrow key
    Select settings
    Select advanced
    Select firmware update
    Select current firmware - if not ver 233 11.19.2007, rel 6 then do an update

    If still no luck , then a bad phone line in your house can allow the skype phone use, but not the landlines, check this out with phone company, after calling the support number listed on dualphone documentation.


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"Dear Sir, madam,

Thank you for contacting dual phone Support.



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