Question about Hoover U8171-900 / U8172-900 / U8173-900 / U8174-900 Savvy Bagless Upright Vacuum

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Help hi there. i have a hoover savvy u8172-900 vaccum. the hose has great suction, but there is limited suction on the main unit and the brush does not spin when i try to use the product. we have cleared the brush of any debris and have also installed a new bag. a few days ago, we disconnected the hose to make sure there was not any foreign bodies stuck in the unit...nothing seems to help. any advise?

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Re: help

As the hose fits into the base (if i am correct) the power at the base should be fine, make sure the base is clean and free from blockage, you say the brush doesn't spin, has the belt broken, if so replace it, (very cheap) and only a couple of screws to undo, the roller not rotating will effect the power of suction dramatically, start from there and see how you go if i have helped please rate me

Posted on Sep 19, 2007

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Beater brush stuck on (keeps turning) in upright position and no hose suction with Hoover U5753-900 WindTunnel Bagless Upright Vacuum. I have tried adjusting the brush level up and down and moving the...

HI, it's Jim from Crucial Vacuum!

Your Hoover may be losing suction in the hose and having an issue with the brush roll due to a clog within the vacuum, or possible debris stuck on the brush roll itself. Here's some tips that will help.

First off, if your brush roll just keeps turning be sure to turn off your vacuum before examining it. In regards to the lack of suction in the hose there may be a clog in the vacuum itself.

After every use, make sure to empty your unit's dust cup. Allowing for fine dust and debris to rest in your unit's dust cup for a long period may cause your unit to become clogged, which leads to poor or even no suction, for the hose as well.

It is recommended to wash and clean your unit's filter weekly. To do so, empty your filter screen outdoors to take off any excess debris and then clean under running water until the water comes out clean. Allow the filter screen to fully dry before inserting it back into the unit. This may take up to several hours. Be sure to allow it to FULLY dry.

Lets look at the hose itself. Stretch the hose out entirely to see if there are any clogs within. A handy way to unclog your hose is to use a broom handle or coat hanger. Make sure the coat hanger is a plastic one. You don't want to tear the walls of your hose.

As for the brush roll itself. Is the belt intact? After usage the belt will stretch out and lessen the tension on the brush roll. This could be causing the brush roll to have a lack of resistance against it. You want to be sure the belt is on there nice and tight. Also, manually spin the brush roll to see if there are any clogs or debris stuck within.

You can purchase replacement parts for your Hoover direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care

Dec 14, 2014 | Vacuums

1 Answer


1) check the hose for blockage.
2) see the belt is slipin to due worn and replace .
3) check the bag/tank for full and need empty, and replace.
However go to the
and use the troubleshooting with common senses.

God bless you

Sep 06, 2012 | Hoover U8171-900 / U8172-900 / U8173-900 /...

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My Hoover brush spins, but doesn't have very strong suction. I've checked the filter, tubes, but it seems as though something is stuck inside. Can you tell me how to check behind the roller to...

To get the roller out.Turn the machine upside down.You will see some screws.Remove them.That allows you to remove that plate.The roller will just lift out.Some have a cap on it and can fit tight.On the back of the machine are two more screws that hold the hose on.You can take the hose off there ,if you have not already.Running a straightened out wire hanger through the hose will insure that there is not a clog you may be missing.As it is a few years,replace the belt while you have the roller out.It is on one end of the roller and the other end slips on a small wheel.It is easy to do and may improve the over all performance of the vacuum.

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Our machine is several years old so we might have to get a new hose. However there are no splits in it so we might try a bit of duct tape repair if it goes again as it only seem to be the rigidity of the hose thats rhe problem not the connectors.

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