Help hi there. i have a hoover savvy u8172-900 vaccum. the hose has great suction, but there is limited suction on the main unit and the brush does not spin when i try to use the product. we have cleared the brush of any debris and have also installed a new bag. a few days ago, we disconnected the hose to make sure there was not any foreign bodies stuck in the unit...nothing seems to help. any advise?

HI, it's Jim from Crucial Vacuum!

Your Hoover may be losing suction in the hose and having an issue with the brush roll due to a clog within the vacuum, or possible debris stuck on the brush roll itself. Here's some tips that will help.

First off, if your brush roll just keeps turning be sure to turn off your vacuum before examining it. In regards to the lack of suction in the hose there may be a clog in the vacuum itself.

After every use, make sure to empty your unit's dust cup. Allowing for fine dust and debris to rest in your unit's dust cup for a long period may cause your unit to become clogged, which leads to poor or even no suction, for the hose as well.

It is recommended to wash and clean your unit's filter weekly. To do so, empty your filter screen outdoors to take off any excess debris and then clean under running water until the water comes out clean. Allow the filter screen to fully dry before inserting it back into the unit. This may take up to several hours. Be sure to allow it to FULLY dry.

Lets look at the hose itself. Stretch the hose out entirely to see if there are any clogs within. A handy way to unclog your hose is to use a broom handle or coat hanger. Make sure the coat hanger is a plastic one. You don't want to tear the walls of your hose.

As for the brush roll itself. Is the belt intact? After usage the belt will stretch out and lessen the tension on the brush roll. This could be causing the brush roll to have a lack of resistance against it. You want to be sure the belt is on there nice and tight. Also, manually spin the brush roll to see if there are any clogs or debris stuck within.

You can purchase replacement parts for your Hoover direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=hoover+windtunnel&limit=all

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Hi there my be a blockage at the bottom of the suction pipe. turn the hoover over so its laid flat ,You.ll be able to see were the pipe ends theres a piece plastic which you can press in ,push the clip in and it unclip pull out the plastic unit check for blockages you,ll also be able to see the brush bar.

To get the roller out.Turn the machine upside down.You will see some screws.Remove them.That allows you to remove that plate.The roller will just lift out.Some have a cap on it and can fit tight.On the back of the machine are two more screws that hold the hose on.You can take the hose off there ,if you have not already.Running a straightened out wire hanger through the hose will insure that there is not a clog you may be missing.As it is a few years,replace the belt while you have the roller out.It is on one end of the roller and the other end slips on a small wheel.It is easy to do and may improve the over all performance of the vacuum.

You need to replace the belt that turns the brush.

Air passage from back of brush head, through the joint, and up to bag, may be blocked.

HI If the cleaner is loosing suction make sure to check all inspection tubes and the dirt channel hoses after the spinning brush. Also check the main hose for any clogging. One of the worst faults of this model is clogging hoses. Hope that helps you.

With the unit standing upright, double check the clear plastic air passages on the sides of the vacumn to see if they are clogged.

you probably broke the belt so check that. if the mains cord is damaged, you should replace it

Sounds like yu may have a clog, either in the inlet by the brush roll, or the hose. If the hose comes loose, see if there is suction there. If no suction then it is clogged. If suction, then the inlet maybe clogged.

Check to make sure you hear the vac. motor is running when in that position. The switch in the handle could be bad if it is not.