Question about Creative Labs ZEN V Plus MP3 Player

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Zen V plus screen fail/constant charge glow

Right as of a few days ago my zen seems to have goofed on me rather dramatically. for starters it won't turn on. but will interact with my PC. when i do try to turn it on i hear a slight bump in the headphones then it shuts off again. its either that or it gives me the little glowing effect as if its connected to my computer... any suggestions?

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Re: Zen V plus screen fail/constant charge glow


Posted on Dec 13, 2007

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My zen wont turn on or charge up and I don't know how to reset it, is there a button??Its a creative zen v plus 1GB


Support site for the Zen V Plus, see:,VARSET=CategoryID:213

In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter ( You can purchase the power adapter here as a separate accessory).

  2. Press the reset button and observe the player.

  3. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.

    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.

  4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
Note: If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.


Reset pin on the left side with the player facing up.


Manual (Multilingual, 17,2 MB) for the Zen V Plus :

Nov 24, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Blank Screen

in cases of water damage remove zen cover get a soft brush old toothbrush will do brush the circiuts well. now put cassing back on. If this fails then i think its time to buy a new one.

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the battery is dead use a car charger it worked on my creative zen stone plus and ipod touch. the car should charge it

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it seems as if you "poured" to much in is it still under a warenty?

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My zen charges but doesn't dock

Try the Creative System Information program. It will scan for your Zen.

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go and delete some songs by this your zen memory is free.
and go to adjust power property and select the right power management for ur eqipment.

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The charging light always glows

Battery issues were supposedly corrected with the latest firmware update. Download the firmware and perform an upgrade. Let me know if this solves your problem.

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My new Zen V Plus right out of the box screen will not turn on?/???

you got a bad one!

Nov 06, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen V Plus problems with brightness

Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok

Jun 03, 2007 | Creative Labs ZEN V Plus MP3 Player

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