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My local Nokia Care Center provided the easy answer (which does not appear in the owner's manual):
In the Menu, go to Settings, then select Phone settings, and activate "Keyguard Settings," and "Automatic." That done, you must select the time interval until the keypad self-locks. To unlock, touch the "select" key (upper left key) and * (lower left). That combination also will relock the keypad.
sounds like the phone got wet or was left inVERY humid enviroment Clean ALL corrosion from the contact points and the back of the phone's logical key pad(where the electronics are) other wise get it replaced....
Hi, Suggestion is this that We are doing all kind of Electronic repair mobile phone also. Here is my number you can call me at 0208 4711111 if you want repair by us and we are at barking road, East Ham London.