Question about Compaq Presario 700 470024-192 Notebook

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A blue screen appears and computer shuts down

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  • Anonymous Apr 17, 2009

    my laptop doesn't turn on

  • Roberta Smith
    Roberta Smith May 11, 2010

    have you added a new program or some hardware recently ?

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At what point in the bootup process is this happening? Can you provide more details on what the BSOD (blue screen of death) reads?
Try rebooting, and hold down the F8 key while it is rebooting. You should now have the option of starting in Safe Mode with Networking. If you don't get a BSOD, then there was a file, program, driver, etc., that caused the issue. You can also boot in Safe Mode with Log(?, I'm not 100% sure of the name, but you should be able to spot it), and what that will do is show you what is being loaded and at what point the failure occurs. That shoud narrow down the cause of your problem. Once you have removed the problematic file, program, driver, etc., you can reboot, press F8 and boot in Normal Mode.

Posted on Apr 16, 2009

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