Question about HP PSC 1350 All-In-One Thermal Printer

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SmarThru Office can't see scanner (nor can word)

I have a Samsung SCX-4828FN MFC. Everything was working fine including the SmarThru software, i could also use the "insert picture from scanner or camera" function in word fine.

Then it just stopped working, printing works fine however SmarThru and word can't "see" the scanner. The scanner is still there - I can go into control panel, printers...etc, find the scanner and scan directly using the windows scanning wizard.

The only thing I can think of was that between it working and not working i installed "f-prot" the virus scanner.

I've tried unistalling all the MFC hardware and software, and f-prot and reinstalling it all (except f-prot), no luck. Tried updating drivers and software from the samsung website.

I am running Windows XP Pro SP2. Any ideas?

Thanks

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Windows is using Window's default scan driver, so it's working only within Windows scan wizard feature. You will need to install the Scan Driver separately to work with SmarThru and other software. The Scan Driver is available at Samsung website.

Posted on Dec 14, 2010

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1 Answer

Cnecting to a computer


What OS is installed on your computer? The Samsung SCX-6220 is listed as compatible with several versions of Windows, including Win7 x64. The drivers for the SCX-6220 are the same as those here: http://www.samsung.com/us/support/supportOwnersProduct.do?prd_mdl_name=SCX-6322DN . You'll need the appropriate printer and scanner drivers for the OS and the SmarThru software (two different tabs under the Manuals and Downloads tab).

Then use the USB or parallel printer port depending on your computer (for Windows only Win98+ supported USB) and the cables you have available. The USB port is below the telephone jacks and the parallel port along the side of the telephone jacks. All of the ports are on the left side. A network card can be installed on the back of the printer.

I hope this helps.

Cindy Wells

May 25, 2012 | Samsung SCX-6220 Multifunction Printer...

1 Answer

I have a samsung scx-4824fn that is not copying or scanning. It produces totaly blank copies as if there is no document on the scanner. the scanner lights and moves properly to the end. Could this be...


Unisntall and re-install software it sud resolve the issue:
http://www.samsung.com/au/consumer/print-solutions/print-multifunctions-copiers/mono-multifunction/SCX-4828FN/XSA/index.idx?pagetype=prd_detail&tab=support

Apr 19, 2011 | Samsung SCX-4828FN All-In-One Laser...

1 Answer

My printer is Samsung SCX-4100.. The software SmarThru is not compatible for Windows7.. Do you have any software compatable so i can perform scanning..


for scanning you can use every program that supports scanning (irfanview is freeware, ABBY finereader and many others). You can try new version of smarthru (for samsung SCX 4300).
pifonski

Feb 25, 2011 | Samsung SCX 4200 All-In-One Laser Printer

1 Answer

Just brought my SCX 4100 into use in my office, worked perfectly at home on a Windows XP system but in the office on a vista system the printer works fine, the copy function within smart thru 4 functions...


Did you install the correct driver including the scan driver? The drivers are available at the Samsung Site: http://www.samsung.com/us/support/downloads/SCX-4100 . Click on the Driver tab for most or the Software Tab for the SmarThru4 program. Make sure to get the correct version for the OS on the office computer. Generic OS drivers often only run the printe, not the scanner. Uninstall the generic driver before attempting to nstall the Samsung driver.

Next check the data cable. Scanners require bi-directional communication with the computer and can fail when the printer works.

I hope this helps.

Cindy Wells

Jan 24, 2011 | Samsung SCX-4100 All-In-One Laser Printer

1 Answer

How to scan into my computer


Hello, I am happy to help you with your question. Samsung SCX-4200 supplies software calls Samsung Smarthru. This software application includes a scan command. The software is locagted on the CD that accompanied the printer.

Here are some excerpts from the manual:

Your machine offers the following ways to scan an image:

• From TWAIN-compliant software: You can use other

software including Adobe Photoshop Deluxe and Adobe

Photoshop.

• From the Windows images Acquisition (WIA) driver: Your

machine supports the WIA driver for scanning images.

• From the Samsung SmarThru software: Launch Samsung

SmarThru and open Scan To to begin scanning.

NOTE: To scan with your machine, you must install the
software.


Loading document

You can use the document glass to load an original document

for copying and scanning.

1 Lift and open the document cover.

2 Place the document face down on the document glass

and align it with the registration guide at the top left

corner of the glass.

3 Close the document cover. Be careful not to move the

document.

NOTES:

• Leaving the document cover open while copying may affect

copy quality and toner consumption.


So, basically, if you have the software installed. Open the Smarthru software, load your original onto the glass, face down, and close the lid. Select scan, the software may provide you with a preview of the scanned image. Once you scan the document, you must save it to a location on your hard drive, often it is called "My Scans" in your "my documents" file.

I hope that this is helpful. I have attached a link directly to the Samsung website manual for your model

http://downloadcenter.samsung.com/content/UM/200912/20091211171126218/Guide_EN.pdf

Dec 22, 2010 | Samsung SCX 4200 All-In-One Laser Printer

1 Answer

How do I turn on the scan function on the Samsung SCX-4300?


Good Day Sir, Your machine offers the following ways to scan an image.

  • From TWAIN-compliant software: you can use other software including Adobe Photoshop.
  • From the Windows images Acquisition (WIA) driver: Your machine supports the WIA driver for scanning images.
  • From the Samsung Smarthru software: launch Samsung Smarthru and open Scan to begin scanning.
Have a nice day!

Apr 06, 2010 | Samsung SCX-4300 Monochrome Laser...

1 Answer

Idont have cd for installation


Driver, Manual, Or Software can be downloaded from this Link.

http://www.samsung.com/uk/business/printer/Products-&-Solutions/Printers-&-Faxes/monochrome-multifunction-printers/scx-4824-series/scx-4828fn/support.prt?printerCode=SCX-4828FN%2fXEU&isOld=N&ci_tag=businessprinter&model_nm=SCX-4828FN&model_cd=SCX-4828FN%2fXEU&prd_ia_cd=06010300&group=print-solutions&type=print-solutions&subtype=mono-multi-function-products

Jan 13, 2010 | Samsung SCX-4828FN All-In-One Laser...

2 Answers

SAMSUNG SCX-4824 PRINTING BUT NOT COPYING


You can reset SCX 4824 through reset software and use refill toner forver.

Jun 02, 2009 | Samsung SCX-4828FN All-In-One Laser...

1 Answer

Cannot get scanner to work.


Your best bet is to install the software then open Smarthru software and scan from PC

Mar 06, 2009 | Samsung SCX-4725FN All-In-One Laser...

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