Question about HP PSC 1350 All-In-One Thermal Printer
I have a Samsung SCX-4828FN MFC. Everything was working fine including the SmarThru software, i could also use the "insert picture from scanner or camera" function in word fine.
Then it just stopped working, printing works fine however SmarThru and word can't "see" the scanner. The scanner is still there - I can go into control panel, printers...etc, find the scanner and scan directly using the windows scanning wizard.
The only thing I can think of was that between it working and not working i installed "f-prot" the virus scanner.
I've tried unistalling all the MFC hardware and software, and f-prot and reinstalling it all (except f-prot), no luck. Tried updating drivers and software from the samsung website.
I am running Windows XP Pro SP2. Any ideas?
Windows is using Window's default scan driver, so it's working only within Windows scan wizard feature. You will need to install the Scan Driver separately to work with SmarThru and other software. The Scan Driver is available at Samsung website.
Posted on Dec 14, 2010
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Posted on Jan 02, 2017
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Your machine offers the following ways to scan an image:
• From TWAIN-compliant software: You can use other
software including Adobe Photoshop Deluxe and Adobe
• From the Windows images Acquisition (WIA) driver: Your
machine supports the WIA driver for scanning images.
• From the Samsung SmarThru software: Launch Samsung
SmarThru and open Scan To to begin scanning.
NOTE: To scan with your machine, you must install the
You can use the document glass to load an original document
for copying and scanning.
1 Lift and open the document cover.
2 Place the document face down on the document glass
and align it with the registration guide at the top left
corner of the glass.
3 Close the document cover. Be careful not to move the
• Leaving the document cover open while copying may affect
copy quality and toner consumption.
So, basically, if you have the software installed. Open the Smarthru software, load your original onto the glass, face down, and close the lid. Select scan, the software may provide you with a preview of the scanned image. Once you scan the document, you must save it to a location on your hard drive, often it is called "My Scans" in your "my documents" file.
I hope that this is helpful. I have attached a link directly to the Samsung website manual for your model
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