Question about Xerox Tektronix Phaser 7700GX Laser Printer

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Printer error - call for service, 9-911 what does this mean?

I'm getting a printer error on my phaser 7700 - call for service report 9-911. What does that mean? I was printing duplex and then it just stopped.

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It will be best to run diagnostic tests on the printer and especially the electronics before coming to any conclusions. My first guess would be that some part of the memory went south. The test procedures are in the service manual which can be downloaded at: www.lpscomputer.com/ec/Phaser_7700_Service_Manual.pdf

Posted on Apr 26, 2010

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XEROX PHASER 7700 ERROR 11


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1 of 2 things.
You need to clean or replace the fan.
You have to remove the back, right side and top cover to access that fan.It is near the back just behind the fuser module.
It could also be the low voltage power supply fan. Most likely the fuser fan.
Once you remove the fan, there is a label on it, remove the label, There is a rubber plug behind the label, remove the plug and drip some lubricant into the fan. Reassembly and it should be ok.
I would recommend replacing the defective fan though.
Here is a very reliable part source.
https://www.partsdrop.com/store/

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Flat Rate - Complete On-Site Repair Service of your broken Tektronix / Xerox Phaser Printer

iTezen.com is Now offering Complete On-Site Repair Service of your broken Tektronix / Xerox Phaser Printer at a flat rate. Basically we repair any problem you may be having with your Phaser Printer for a flat rate. The flat rate covers cost of parts, labor and travel expenses. The flat rate is all you will pay to get your printer back in order. No hidden fees or charges. We show up! We Repair it. You pay us the rate for you model.

Our Flat Rates:
MODEL: Tektronix Phaser 840 Color Printer Repair - $159
MODEL: Tektronix Phaser 850 Color Printer Repair - $159
MODEL: Xerox Phaser 860 Color Printer Repair - $159
MODEL: Xerox Phaser 8200 Color Printer Repair - $159
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MODEL: Xerox Phaser 8500 Color Printer Repair - $199
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MODEL: Xerox Phaser 7750 Color Printer Repair - $249
MODEL: Tektronix Phaser 780 Color Printer Repair - $179
MODEL: Xerox Phaser 790 Color Printer Repair - $179

To further guaranty the quality of our services we accept COD payment (Cash On Delivery of service).Our technician will arrive at your location and repair your printer, get you printing again, then collect the payment.

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Phaser 7700 Accumulator Belt Replaced, upon startup there is an error


POSSIBILITIES

Problem:
1st BTR Contact Failure or 1st BTR Retract Failure Message is displayed after replacing the Accumulator Belt Cause:
A Phaser 7700 Accumulator Belt was installed in a Phaser 7750. The Phaser 7700 Accumulator Belt does not have retractable 1st Bias Transfer Rollers; so these errors will be reported if one is installed in a Phaser 7750 printer. Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix. Remove the Phaser 7700 Accumulator Belt and install a Phaser 7750 Accumulator Belt. TRY FIRST (Solutions without parts):
1. Check that all shipping restraits have been removed.



TROUBLESHOOTING TIPS AND HINTS:
1. Test the 1st BTR motor in diagnostics to verify proper operation. 2. Test the 1st BTR sensor in diagnostics, then run the 1st BTR motor test and recheck the 1st BTR sensor. Sensor state should alternate between L and H. The sensor is part of the accumulator belt.

PARTS:Parts are listed in the order of highest probability for repair.
NUMBER QTY DESCRIPTION
116177400 1 *KIT IBT - UNIT



REPAIR/INSPECT/PREVENT PROCEDURE:
1. Clean feed rollers, exit rollers and guides; replace if
necessary.
2. Clean feed rollers and exit rollers only when dust or
debris is visible.
3. Remove and clean all paper trays.
4. Clean the Laser Scanner Unit window.
5. Inspect the image density sensors; clean if necessary.
6. Inspect the accumulator belt home sensor; clean if
necessary.
7. Inspect the fuser assembly; clean if necessary.
8. Print the Error Log, diagnose and repair any problems as
indicated.
9. Print the Usage Profile, diagnose and repair any
problems as indicated.
10. Check version of all installed firmware; as
appropriate, install the latest version of firmware.
11. Check cleanliness of interior and exterior of printer,
including fans; if necessary, clean (dust or vacuum) these
areas.
Problem:
1st BTR Contact Failure or 1st BTR Retract Failure Message is displayed after replacing the Accumulator Belt

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1 Answer

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2 Answers

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1 Answer

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