I have a Dell All in One A920 and it will only print in blue and yellow, every once in awhile it will print green. I have cleaned the nozzles, printed test pages, installed new cartridges twice now, and removed the cartridges and cleaned the heads multiple times. When I install new cartridges it will print usually about 2 pages before it goes right back to only printing yellow and blue.
I?m at Dell Headquarters in Austin, Texas and I just came across this post. Beyond what you've described, I don't think there are any troubleshooting procedures left to try. The cartridges are the only replaceable part on that particular model so at this stage I would say that it's time for the printer to be replaced. If it's still covered under a service plan, we would just send the replacement out free of charge with an airbill to get the old one back here, if not, one could be purchased. To be honest, I?m not exactly sure what the cause of the issue is but am fairly certain that you?ve covered most of the troubleshooting steps that would apply. Feel free to contact me if you have any questions.
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Inkjet printers need to be used frequently to prevent inkdrying out in the print head nozzles. If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive. It may be more cost effective to buy a later model and better printer thanreplace the print head.
2 Open the Dell Printer Solution Center on the computer. Click "Start," located in the bottom left corner of your computer. Select "Programs" from the menu displayed. Click "Dell printers." Click "Dell AIO Printer A920" and then click "Dell Printer Solution Center" to open the Dell Printer Solution Center.
3 Click on the "Maintenance" tab and select the option that says, "Clean to fix horizontal streaks."
4 Click "Print." This will print a nozzle print page, which forces ink through all of the nozzles to clean and unclog them.
5 Print a regular document again to see if the print quality has improved. Repeat the cycle up to two more times to improve printing quality.
1) Could be your printer settings, check out your printer preferences to make sure your not printing a negative or make sure you colour corrections is enabled.
2) If the colour cartridge is a 3 in 1, just one of the colours may have run out. Giving a distorted picture. That means a new cartridge. The best way to check that is to go to your printer tool box and print out a test sheet. There should be 3 colours (Magenta, Yellow and Blue) and Black. If one's missing, the cartridge is out one colour.
You are more than likely out of magenta (red) ink. That printer uses a tri-color cartridge, and it has cyan (blue) magenta (red) and yellow ink. Green is blue + yellow-therefore you do have those two colors; since it will not print anything red or black you will need to replace both cartridges.
Check the level of your black ink. Double click on your printer icon. This should bring up Dell solution center. Click maintenance and it show the level of your black and color ink. If it appears you have black ink you might try clicking on your menu file, print click on preferences, check print black and white only. If you don't get a printed page. You're for sure out of black ink.
If you get a black printed copy, Double click on your printer icon, click on the maintenance tool to clean and test nozzles.
1. Did you insert correct the cartridge in the holder?
2. Check if the contacts are clean in the cartridge holder, maybe something is ther and the needle-type contacts from the printer does not push right on the cartridge contacts.