Black screen + mouse cursor, no access to explorer.
Tried safe mode, best known configuration, bringing up task manager, disabled vga, contacted microsoft, nothing worked. contacted manufacturer but due to pc registered to my firend ( i bought it from him) they could not give me full support
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Re: black screen + mouse cursor, no access to explorer.
Windows needs to be reinstalled or repaired. Obtain a XP or Vista repair or installation disk (possibly borrow from a friend?) and run a repair installation. If you have another computer running windows you can make an installation disk from that computer.
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Try restarting the computer and as soon as it begins to start up click on your " f8 " key repeatedly until a start menu comes up. Click on " safe mode" the computer will try to boot up to a simpler mode of windows. If this is successful you will get windows up with larger icons on a black background. Click on shut down / restart the computer will reboot to normal mode. This is often sufficient to resolve windows start up problems. If safe mode worked but the computer still does not fully start click on three keys at the same time " ctrl alt and delete" when you have the mouse only screen. This should bring up the " task manager" click on " run new task" and enter " explorer.exe" this should bring up your desktop
Try the steps mentioned below. Run it in normal mode, when you see the cursor press CTRL + ALT + DEL if the task manager pops up, go into the application tab, click on new task, type explorer.exe and hit enter. If this does not work then in safe mode update your video driver.
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1. Start the Computer in Last Known Good configuration by pressing the f8 key at startup. 2. Press CTRL+DEL+ALT key to get the Task Manager and click on File--->New Task and type explorer and check you can get the Task bar. 3. You can try performing the System Restore either in Safe Mode or in Normal mode(if task manager opens). 4. In the Task Manager, New Task enter %SYSTEMROOT%\System32\restore\rstrui.exe and try to restore the computer to last known good configuration. 5. if the Computer works in Safe Mode, you can install any anti virus or spy ware removal software and scan for virus/spy ware. 6. You can repair or reinstall the OS.
Looks like its an infection to me.
When you get to the black screen and you are able to move the mouse, try this:
Press Ctr+Alt+Del, a message will pop up.
Select Task Manager
A Task Manager window appears.
Click on File and choose New task (run)
Press the enter key.
You should be able to see your desktop again.
Once there, use a combination of antivirus, spyware, troyan horses solution of your preference to get rid of it.
Did you try " Last known good configuration at start up. If after boot you press the F8 key where you said you went into safe mode, did you try to load the good known config. It sounds like you have a corrupted registry.
This does not appear to be a display issue but more of a failure of explorer to load. Try pressing Ctrl + Alt + Del so it brings up task manager. Click file then go to new task and type Explorer and see if all of your icons and such show up. If they do you will want to install a spyware remover such as spybot search and destroy from safer-networking to check for any spyware that is preventing explorer from running. Also check your event viewer in safe mode and see if there are any errors when you boot.
Does your laptop come with a recovery disc? If so, insert the disc, turn off pc, boot it up from the cd and do a start up repair. Your OS start up is got corrupted. Don't worry, start up repair won't delete your data, it will only re install the OS start sequence.
Hope this helps.