Question about Logitech Harmony 520 LCD Remote Control

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Remote will not respond and is locked in safe mode

Remote is locked in safe mode

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  • sixiron110 Apr 15, 2009

    remote is locked in safe mode

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2 Answers

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  • Contributor
  • 8 Answers

You need to update remote firmware to solve it (use Logitech Harmony Remote software)

For Windows XP:
http://logitech-harmony-remote-software.software.informer.com/download/

Download and install the apropriate version from Logitech then connect your remote to any USB port and select UPDATE REMOTE option

Posted on Jan 26, 2010

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  • Master
  • 382 Answers

I realize this is a stupid response but I dealt harmony for a few years and most of the time removing the battery, waiting overnight and putting it back it fixed things.

If that doesnt work connect it to your computer, download the newest software and update your remote with the same settings and it will update the firmware.

Cheers,

Posted on Jan 06, 2010

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Logitech Harmony universal remote stuck in safe mode

Just a message to all that have problems with there Logitec remotes. My remote went into something called a "safe mode" when my partner changed the batteries while holding the power button.... I pressed every single button to try and get out of it but nothing seemed to work, (I was getting pretty frusterated, there is nothing in the manual to tell you how to fix this problem), however, I have now learnt that as you replace the batteries you need to have the number 2 button held in as you replace the last battery. This works 100% so if you have any trouble with the "safe mode" then this is what fixes it.

Carly.

Posted on Aug 26, 2009

Testimonial: "Worked like a charm"

Turk_97
  • 131 Answers

SOURCE: My Logitech Remote 550 is Locked in the Safe Mode.

Doing a firmware upgrade is the BEST way to recover from Safe Mode. A remote may go into safe mode itself for a variety of reasons.

However, if the remote fails to communicate with the PC when it is stuck in Safe Mode, please try the following.

1. Remove the batteries from the remote & check for any stuck buttons especially the Power button that may be causing the remote to stay in this state.
2. If it still will not apply firmware to get out of safe mode, then still without batteries hold down the #2 button while plugging into USB, and it should exit Safe Mode, and say something similar to 'Firmware Upgrade Success'. Even though it says this, still perform the Firmware upgrade since it was stuck in Safe Mode to begin with.

Hope this helps

Posted on Sep 24, 2009

Testimonial: "Great advice. Thanks for your time."

  • 8 Answers

SOURCE: Harmony 515 Remote in safe mode

Upgrading the remote firmware may solve this problem. To do this, select option UPDATE REMOTE using Logitech Harmony Remote software

Posted on Jan 26, 2010

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1 Answer

My Harmony 1000i remote isn't responding to touch or won't turn


Hi. Try the following steps to get this fixed.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.


Now, put the remote back into safe mode, then take the battery out and re-insert it. The calibration screen should come up. Touch the red dots to calibrate the screen.

Hope that helps!
-D

Nov 16, 2009 | Logitech Harmony® 1000i Remote Control

1 Answer

My Logitech Remote 550 is Locked in the Safe Mode. How do I get it our of Safe Mode.


Doing a firmware upgrade is the BEST way to recover from Safe Mode. A remote may go into safe mode itself for a variety of reasons.

However, if the remote fails to communicate with the PC when it is stuck in Safe Mode, please try the following.

1. Remove the batteries from the remote & check for any stuck buttons especially the Power button that may be causing the remote to stay in this state.
2. If it still will not apply firmware to get out of safe mode, then still without batteries hold down the #2 button while plugging into USB, and it should exit Safe Mode, and say something similar to 'Firmware Upgrade Success'. Even though it says this, still perform the Firmware upgrade since it was stuck in Safe Mode to begin with.

Hope this helps

Sep 24, 2009 | Logitech Harmony 550 Remote Control

1 Answer

I have RCA VR 646HF. My remote fell between sofa


I could not find the Users Manual for the VR636HF, but I did stumble across the Users Manual for the VR634HF. Find it here:

http://support.radioshack.com/support_video/doc59/59851.pdf

Page 49 talks about the Pro-Tec Plus Locking "Feature" whereby holding the VCR button for six seconds will lock and unlock the "SAFE" mode.

Page 38 & 39 are instructions and programming codes for the VR634HF remote. Maybe they will work with your VR636HF to get the TV control working again.

Sep 19, 2009 | RCA VR646HF VHS VCR

1 Answer

My harmony 550 remote is in Safe Mode and will not respond to any button I push. How do I get my remote to work again?


Did you try this response from the Logitech users' forum? It can't hurt to try since all your settings are stored on the web, not on the remote.

http://logitech-en-amr.custhelp.com/...i=&p_topview=1

Basically, Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

Jun 15, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Locked in safe mode


Hi. All you need to do to solve this problem is update the firmware.

1. Connect the remote and launch the software
2. Click 'Downloads' at the top
3. Click 'Firmware'
4. Update the remote

Hope that helps.

Jun 02, 2009 | Logitech Harmony 520 LCD Remote Control

1 Answer

Remote is frozen. remote says welcome to remote but does not resp


To get your 550 out of safe mode, follow these steps. 1. Remove the batteries. 2. Hold the '2' button down. 3. While still holding the '2' button down, replace the batteries. 4. The remote will boot into the normal functionality. Note: If the 'Off' button is held down while inserting the batteries, the remote will boot into 'Safe Mode'. Also here for manuals: http://www.remotecentral.com/cgi-bin/files/rcfiles.cgi?area=other&db=devices&br=logitech

May 02, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Locked in safe mode


All you need to do is update the firmware on the remot ena dit will come out of safe mode.

1. Connect the remote and launch the software
2. Click 'Downloads' at the top
3. Click 'Firmware'
4. Update the remote

:)

Apr 15, 2009 | Logitech Harmony 520 LCD Remote Control

1 Answer

Display shows "Harmony safe mode" and will not respond/turn off


remove one battery. press and hold the #2 while replacing the battery. hold the #2 until you see "upgrade success". press activities and you're back in business.

Mar 07, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Locked in safe mode


Hi. Here is how to get your remote out of safe mode.

1. Connect your remote to the computer.
2. Launch the Harmony Remote Software, and log in.

3. Click "Downloads" at the top and click "Firmware"

4. The remote will go through the firmware update.

5. Select "Yes", and click NEXT to update the remote.


Voila! Hope this helps.

Jun 30, 2008 | Logitech Harmony 670 LCD Remote Control

1 Answer

Frozen


Try this:

1. Remove the battery for a solid 2 minutes, then reinsert and see if that fixes it. if not 2. try updating the firmware with the remote in safe modeSafe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

  1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
  2. Hold down the Off button and plug the remote into the USB.
  3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
  4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
  5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
  6. Once the firmware upgrade is complete, click Update My Remote.
  7. Insert the battery into the remote.

Sep 09, 2007 | Logitech Harmony 880 LCD Remote Control

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