Question about iLO DVDRH04 DVD Recorder

1 Answer

Disc tray cannot be opened

Disc tray will not open; after powering up, machine is frozen at the "HELLO" message. Tray won't open either with the button on the recorder itself, or using the remote.

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  • Anonymous Mar 27, 2014

    Disc tray will not respond to button

  • Anonymous Mar 28, 2014

    Can not open the disc tray. Have tried both manual and with the remote

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  • Master
  • 6,966 Answers

Hi, The unit is in initialization/reset mode immediately after powerup. It does a self diagnostic sequence. When a fault is detected, it actually locks up till the fault is removed/repaired. A couple of things you can do: 1. Unplug the unit from the mains for a couple of hours; 2. Check your manual if there is a hard/full reset sequence/button and perform it; 3. Remove the topcover and inspect the loading tray. There is a possibility that a CD is stuck, lodged or skewed inside; 4. There is also a possibility that the loading mechanism is stuck, defective belt/gear; 5. if the unit is still under warranty, require service or replacement; or 6. if no longer under warranty, seek the services of a qualified professional. Hope this be of some help/idea. Post back how things turn up or should you need further information. Good luck and kind regards.

Posted on Sep 15, 2007

  • Louie  Role
    Louie Role Sep 15, 2007

    Hi again,

    A few reminders should you care to do a fix-it-yourself: There are live voltages inside when working with a plugged/powered electronic device; opening the unit would void your warranty; it is possible that it is a software glitch/error and in some units, a PC is required to be interfaced to the logic circuitry of the DVD; the laser emission although relatively low power can still pose a health risk hazard; if you are unsure and do not feel comfortable working inside the unit, then perhaps #s 5 or 6 would be to your advantage.

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