Question about HP DeskJet 6450 Printer

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Have a problem with printer- message PAPER JAM have checked through out printer no paper in system-- need help

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  • arj223 Apr 16, 2009

    Kevin-I did try your solution but it did not work- what is the next option


  • arj223 Apr 16, 2009

    Kevin- model number hp officejet j6450 all in one

    yes there was paper jam but it seem to only due to alignment of paper becuase there was no paper stuck in the cartiridge?

    Hope this helps


  • arj223 Apr 17, 2009

    Any updates on printer problem

  • arj223 Apr 18, 2009

    I still have the problem- clean out the system as directed- reset and still get the paper jam message



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Maybe it'll be better to perform these general throuble shooting steps:
General Trouble Shooting Practices for Printers and Cleaning Instructions:

  1. Isolate the issue: Are you getting power to the device, is it a feeding/paper issue or is it related to the software. To test this unhook the computer and reset the device. Try and print a configuration page using the printer menus.
  2. Other wise, diagnose the software: If no hardware issues appear after disconnecting the printer. Uninstall the printer before hooking it back up, remove any software associated with the printer, and then plug the printer into a different USB port on the PC. Reinstall the software using downloads from the vendor website instead of the CD whenever possible.
Cleaning the Printer:

Clean the glassy edge of the toner cartridge on laser printers while manually turning the gear to the side, on ink printers clean the base of the carriage and the copper contacts on the cartridge. Blow out around the access panels with compressed air and look to see if the rollers are getting really dirty or feel slick. If they do use a product like Rubber renew to make them tacky again or use a reconditioning kit to replace them. 
  • When dealing with large bundled gear assemblies that are not close proximity to the paper I also like to spray a little WD-40 on the assembly, it reduces plastic dust from the gears and makes the printer run quieter.
I hope this helps. If not, please post your feedback here so I can help. Have a nice day.

Posted on Apr 17, 2009

  • Erinc INCI
    Erinc INCI Apr 18, 2009

    I know that your printer's model number is not below, but can you try these steps according to your buttons. These are some of the HP message resetting steps. I hope one will effect your printer and you error message will be gone. Also, did you try uninstalling/installing your printer driver again? Have a nice day.

    HP 4000/4050/4100/5000 Printers:
    1. Turn the printer off
    2. Hold down the left side of the ITEM and VALUE +/- keys, turn the printer on and wait until RESET MAINTENANCE COUNT is displayed and then release the keysHP 4500/4550 Printers:
    1. Turn the printer off
    2. Hold down the CANCEL JOB and SELECT keys and turn the printer on, then wait until the display goes blank and the three LED's come on
    3. Press the right side of the MENU key, then press the SELECT key
    4. You will enter SERVICE MODE after the normal test completes
    5. Press the ITEM key until the FUSER MAINTENANCE COUNT appears
    6. Press VALUE +/- to change to zero
    7. Press SELECT to save
    8. Press GO; the printer should return to READYHP 8000/8100/8150 Printers:
    1. Press the MENU button until the display reads CONFIGURATION MENU
    2. Press the ITEM button until the display reads SERVICE MESSAGE = ON/OFF
    3. Select OFF*
    4. Press SELECT to save 
    5. Turn printer off
    6. Hold the VALUE MINUS and ITEM MINUS buttons while turning the printer back on Hold buttons down until display reads RESET MAINT/COUNT and then release both buttonsHP 9000 Printers:
    1. Turn the printer off
    2. Press and hold the CHECK key
    3. Power on the printer
    4. Release the CHECK key after all three lights come on The display should read SELECT LANGUAGE
    5. Press the up arrow until MAINTENANCE KIT is displayed, then press the CHECK key again and the maintenance kit count has been reset

  • Erinc INCI
    Erinc INCI Apr 20, 2009

    Hi, could you manage to reset your printer's error message?


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Unpluge the printer from the wall, take the ink cartridge out and roll the roller with your hand and look for small bits of paper. I am sure you will find a small one there.

Once done, put back the ink and restart the printer and let me know the status.



Posted on Apr 16, 2009

  • Legin Varghese
    Legin Varghese Apr 16, 2009

    Let me know the model no. and also let me know if there was any actual paper jam or this error came for no reason?

    let me know ....


  • Legin Varghese
    Legin Varghese Apr 17, 2009

    If issue
    still persist and you see no paper that is stuck in the printer
    it's likely your printer is experiencing another hardware issue the paper sensor seems not working.
    I still want you to check for bit of paper with a flash light as there was a paper jam that happen.
    Follow this link..

    I suggest contacting the printer repair guy and replace the paper sensor, that will fix the issue.




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