Question about Microsoft Windows Vista Home Premium Edition for PC

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Windows Vista Premium Home Print Spooler Issue

My print spooler won't stay on. It allows me to start it up but as soon as I go into the Printers folder, it stops. No error appears on the screen but an event id is generated: id 1035 with source SpoolerSpoolss and event id 1027 with source SpoolerSpoolss.

If I start the service while in the printers folder and click on Add printer or FileServer Properties - it just shows generic, service not started error or 0x000006be error.

I've already looked up that error with Microsoft and found that some HP drivers cause grief so i went through all the steps listed to make sure drivers are up to date. I also downloaded a program to help with uninstalling all printers and software so i can start fresh but the service still doesn't let me go into the printers folder to add a new one.

Any other ideas would be greatly appreciated. I also tried the removal of dead printer info from the c:windowssystem32spooldrivers etc area and the registry entries too.

I wish there was a simple download somewhere to fix it. The laptop is a Dell Inspiron 1720. Problems started when trying to install HP Photosmart C7200. It's for a client of mine and I'm pulling my hair out!

I also made sure all drivers were updated with Microsoft updates.

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  • 3 more comments 
  • Blue Sky IT Strategies
    Blue Sky IT Strategies Apr 15, 2009

    This wasn't an upgrade version. Sorry, chose the wrong category. The operating system came with the laptop. I asked the client to try and find recovery CDs if needed. But so far no luck!

  • Blue Sky IT Strategies
    Blue Sky IT Strategies Apr 15, 2009

    Yes to admin rights. Tried CD and drivers from website but the problem is with Vista. I don't have any printers installed and it still won't let me add a printer.

  • Blue Sky IT Strategies
    Blue Sky IT Strategies Apr 22, 2009

    I ended up running a repair of Vista by inserting the Dell laptop Vista CD that came with the unit. It let me run it again and seemed to fix the issue without losing user settings.

  • Basilio Guzman
    Basilio Guzman May 11, 2010

    Are you trying to install from the printer's CD? Maybe you need to download the drivers for Vista from the HP website.

  • Arthur Hoffmann
    Arthur Hoffmann May 11, 2010

    Are you using admin right to achieve all of this?

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Try updating you printer drivers if you are not able to do contact your printer manufacturer


Posted on Apr 16, 2009

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