Question about Microsoft Windows Vista Home Premium Edition for PC

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Windows Vista Premium Home Print Spooler Issue

My print spooler won't stay on. It allows me to start it up but as soon as I go into the Printers folder, it stops. No error appears on the screen but an event id is generated: id 1035 with source SpoolerSpoolss and event id 1027 with source SpoolerSpoolss.

If I start the service while in the printers folder and click on Add printer or FileServer Properties - it just shows generic, service not started error or 0x000006be error.

I've already looked up that error with Microsoft and found that some HP drivers cause grief so i went through all the steps listed to make sure drivers are up to date. I also downloaded a program to help with uninstalling all printers and software so i can start fresh but the service still doesn't let me go into the printers folder to add a new one.

Any other ideas would be greatly appreciated. I also tried the removal of dead printer info from the c:windowssystem32spooldrivers etc area and the registry entries too.

I wish there was a simple download somewhere to fix it. The laptop is a Dell Inspiron 1720. Problems started when trying to install HP Photosmart C7200. It's for a client of mine and I'm pulling my hair out!

I also made sure all drivers were updated with Microsoft updates.

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  • 3 more comments 
  • Blue Sky IT Strategies
    Blue Sky IT Strategies Apr 15, 2009

    This wasn't an upgrade version. Sorry, chose the wrong category. The operating system came with the laptop. I asked the client to try and find recovery CDs if needed. But so far no luck!

  • Blue Sky IT Strategies
    Blue Sky IT Strategies Apr 15, 2009

    Yes to admin rights. Tried CD and drivers from website but the problem is with Vista. I don't have any printers installed and it still won't let me add a printer.

  • Blue Sky IT Strategies
    Blue Sky IT Strategies Apr 22, 2009

    I ended up running a repair of Vista by inserting the Dell laptop Vista CD that came with the unit. It let me run it again and seemed to fix the issue without losing user settings.

  • Basilio Guzman
    Basilio Guzman May 11, 2010

    Are you trying to install from the printer's CD? Maybe you need to download the drivers for Vista from the HP website.

  • Arthur Hoffmann
    Arthur Hoffmann May 11, 2010

    Are you using admin right to achieve all of this?

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  • 205 Answers

Try updating you printer drivers if you are not able to do contact your printer manufacturer


Posted on Apr 16, 2009

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1 Answer

HO C4200 DOCUMENT STUCK IN QUE CAN'T DELETE


First You Need to Open the Print Queue, follow the below steps on how to open a Print queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double click on the appropriate printer to open up the Print queue,Check whether you have any pending or the queued jobs, try to cancel the jobs by following the below steps.

To cancel one or more print jobs, follow these steps.
1. Click Start, and then click Run.
2. In the Open box, type control printers, and then click OK.
3. Right-click the icon for your printer, and then click Open.
• To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
• To cancel all print jobs, click Cancel All Documents on the Printer menu.

If you are using an HP printer and a windows vista operating system then you are lucky to automaticlly fix the issue with the HP Print Diagnostic UtilityClick Here For How to cancel printing or to delete a print job that is stuck in the print queue in Windows XP.

Alternatively You can check the below steps.

Delete Pending Jobs

How To Restart Spooler restart In Windows Vista

Click the Start button.
Click Control Panel.
Click System and Maintenance.

NOTE: This step is not required when using Classic view in Windows Vista.

Click Administrative Tools.
Double-click Services.
On the User Account Control window, click Continue.
Click Print Spooler.
Click Stop to stop the Print Spooler.
Click Start to restart the Print Spooler. Then click Restart
Click OK

Hope this helps!

Thanks!! - See more at: http://hpanswers.blogspot.com/2008/10/cancel-and-delete-stuck-print-jobs-in.html#sthash.QD3KNI9q.dpuf

Jul 01, 2014 | HP LaserJet 4200 Printer

1 Answer

My Lexmark Z705 Will not Print HELP


Use the Vista driver in Windows 7.
Also, make sure that the Print Spooler service in your computer is running. Try following the steps below:
  1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)
  2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.
  3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

Try to print a document again to verify that the problem is fixed.

Feb 11, 2012 | Lexmark PhotoJet Z705 InkJet Printer

2 Answers

Printer won't print from computer


Try the steps below to clear the print queue and restart your print spooler:
1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)
Try to print a document again to verify that the problem is fixed.

Jan 11, 2012 | Lexmark X5495 All-in-One &USB...

1 Answer

The print operation hangs in the print queue


If you've ever had a print job hang, you're probably familiar with the Windows Print Spooler window. You get to this window simply by selecting the relevant printer from the Control Panel's Printers and Faxes applet (simply Printers in Vista). In the somewhat unusual event of a printer queue jam, you can go to the Print Spooler and simply delete the job. Sometimes, though, the system won't let you cut off print jobs that way: It marks the job "Deleting..." but never quite gets there, and you end up rebooting. But there's an easier way.
Open a command prompt (go to Start ' Run, then type cmd) and enter the following:
net stop spooler
del c:\windows\system32\spool\printers\*.shd
del c:\windows\system32\spool\printers\*.spl
net start spooler
In Vista you'll need to open an elevated command prompt by right-clicking on cmd.exe and selecting Run as Administrator. For those of you who remember batch files, use Notepad to save the four commands above as a batch file. I've named mine Killqueue.bat.

Dec 18, 2010 | HP Photosmart Premium C309g multifunction...

1 Answer

How do you clear que on a c6300 photosmart


Hi,

Windows XP Operating System
-----------------------------------------------
Restart the Print Spooler device
  1. Open Administrative Tools.
  2. On the Windows taskbar, click Start , and then click Control Panel .
  3. Click Performance and Maintenance . NOTE: This step is not necessary in XP Classic View.
  4. Click Administrative Tools .
  5. Double-click Services .
  6. Click Print Spooler .
  7. Click Stop to stop the Print Spooler.
  8. Click Start to restart the Print Spooler.
  9. Click OK .
  10. Restart the computer.
  11. Try the print job again.
Manually clear the print queue
  1. Return to the Printers and Faxes folder that you opened in the previous steps.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
Windows Vista Operating System
---------------------------------------------------

Manually clear the print queue
  1. Return to the Printers folder that you opened earlier in this document.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
If the issue continues, proceed to the next step. Restart the Print Spooler device
  1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Control Panel , and then click Administrative Tools .
  2. Double-click Services .
  3. On the User Account Control window, click Continue .
  4. Click Print Spooler .
  5. Click Stop to stop the Print Spooler.
  6. Click Start to restart the Print Spooler.
  7. Click OK .
  8. Restart the computer.
  9. Try the print job again.

Oct 03, 2009 | HP Office Equipment & Supplies

2 Answers

Will print test page but nothing else


i've had the same problem with the same printer. mostly it happens on my vista home premium laptop printing remotely to the printer which is connected to an xp home machine. i found that i need to stop and then start the print spooler. on either of these operating systems you can do this by right clicking on the My Computer (XP) or Computer (Vista) icon and choosing "Manage." Once Computer management is open, go to Services and look for Print spooler. Right Click on Print Spooler in the list. choose stop. wait for the print spooler to stop, then right click again and choose Start. That should clear your stuck deleting document.

Dec 04, 2008 | HP PSC 1315 All-In-One InkJet Printer

2 Answers

Spooler not running after Lexmark x83 installation on windows XP laptop


From what you're saying the windows print spooler service is not starting following the installation of your printer (and thereby you cannot print i'm assuming)

try the following to start the print spooler service if it is not already running.
Click Start
Right Click My Computer
Click Manage
Click "Services and Applications"
Click Services
Scroll down to "Print Spooler" and double click on it to open up the properties page
where it says "startup type" select automatic from the combo box list
Apply
If the service is NOT running, start it by clicking "start"
click OK

The print spooler service is started now, and **should** work properly. If the spooler is still not starting properly, then you may have a driver issue and i reccommend uninstalling and reinstalling the drivers for your printer.

Jul 01, 2008 | Lexmark X4270 All-In-One InkJet Printer

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