Question about Xerox Phaser 8500/DN Printer

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Phaser 8560 error code

Error Code 09,038.46:5960 on Xerox Phaser 8560. This error code appeared after a paper was jammed in the printer. The screen is stuck on the error code. I have also tried unplugging it to see if it would reboot itself. No luck.

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  • Anonymous Mar 25, 2014

    can you tell me what this error code means?

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Xerox phaser 8560 printer error 13,264.42:23231

Posted on Jul 26, 2011

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Most likely you are using generic ink or ink not made for that specific machine. The black ink is the one causing the problem. the printer will then need to be reset.

Posted on Apr 15, 2009

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Posted on Jan 02, 2017

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SOURCE: xerox phaser 8560 ERROR: 09, 038, 46:15112

Yep. One of your ink sticks is stuck in the ink loader and not advancing down to the bottom of the ink loader.
Look where you add the sticks, I think off hand that .46 means its a black stick, but anyway, one stick is broken, cracked, twisted or otherwise for some reason not sliding down the loader.
If you have to remove them, take a screw, a drywall screw is best to twist into the ink block and slide it back and out to reload.

Posted on Dec 21, 2008

StevenC82
  • 160 Answers

SOURCE: xerox phaser 8560 error 09:038:46:25836

That error code indicates a problem with the ink loader, 09.038 is the black chute. Make sure you are using genuine Xerox ink sticks and that the chute is clear of debris. Next enter Service Diagnostics mode by powering on the machine and hold the back and help buttons at the same time as it boots until it says it is beginning service mode. Once the menu is displayed, go to function, clear ISC Fault and press OK. If this hasn't fixed the problem you will need to replace the ink loader, part # 133K27771. You can buy one here. I will be making a video on how to replace this part later this week, if you need it let me know. - Steven

Posted on Apr 13, 2011

  • 50 Answers

SOURCE: During its warming up cycle,

Here's what the service manual has to say:

9,035.43 through 9,038 (8500/8550/8560 only): Ink count sensor flags are
stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41,
where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Features on the bottom of genuine Xerox ink sticks actuate the Ink Out
Sensor located at the forward end of each ink channel of the Ink Loader. The
sensor indicates the passage of ink to provide a count of ink consumption.
Damaged or non-genuine ink sticks may not reliably actuate the sensors. This
can lead to false Ink Out messages as well as Ink Stick count faults. Using
8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick
count faults.

Posted on Jul 18, 2011

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1 Answer

Xerox 8560 error code 07,007.40


That error signifies a problem with the printhead tilt, you need to replace the Process motor camshaft pivot kit, part number 8560-Z2.
http://www.iteminconline.com/8560-z2_8560-z2-xerox-8560-process-motor-camshaft-kit.htm

Feb 07, 2014 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser error code: 09,038.46:37640


The ink loader 133K27771 is probably defective

Whit
Item, Inc.

Jul 26, 2010 | Xerox Phaser 8560DN Laser Printer

1 Answer

Xerox Phaser 8560 - error code 09 037 45 108564


Hi there

That's a ink loader error, due to the 8200 ink stick; to fix it:

- Power down the printer.
- Hold the back button and the info button at the same time, without letting go, power up the printer.
- Keep holding down the buttons until the XEROX logo comes fully to the center of the screen, keep holding for 2 more seconds, then let go. I'll take about a minute or two for the Diagnostic screen to come up, the display will turn blank and black.
- When the Diagnostic screen comes up go to down to the Function or Exercise option, there will be an option that says "clear ISC faults" it'll ask you to press OK to confirm, after you do then you will exit Diagnostics and the printer will reboot.
It should be fine until it happens again. Until all the 8200 ink is gone you will probably be doing this a few more times. Also make sure the 8200 ink is not jammed inside the ink loader, if it is then you have to un-jam it some how.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks

Nov 30, 2009 | Xerox Phaser 8560DN Laser Printer

3 Answers

Xerox error code 09,038.46:350??


Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
  1. Make sure you are using Phaser 8500 ink sticks
  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at www.xerox.com\support

Oct 24, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Whats the 09 007 42:4609 error code mean on my


The machine thinks the yellow ink chute isn't working. The inkloader may be jammed or defective.

If you can't un-jam it, you will need to replace the inkloader.

-Whit :)

Jun 30, 2009 | Xerox Phaser 8560MFP Laser Printer

1 Answer

Phaser 8560 Error Code 09,005.40.5185


Hi mark711:
Here is you problem.

9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not
appear to be dripping.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to
Step 2.
Advise
customer. Run
clearISCfault
test to clear the
error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to
Step 3.
Remove any
blockage and/
or replace the
ink stick.Run
clearISCfault
test to clear the
error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace
the
printhead.
Replace the ink
loader
assembly. Run
clearISCfault
test to clear the error.

Hope this helps

Apr 23, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Repeated paper jams


These errors are usually caused by a cracked DM Camshaft (Drum Maintenance). This was a very common problem for Xerox, they usually broke while under warranty, but there a heck of a lot out there that are just now going bad after a year.

You may or may not need to replace the "Motor Process Drive Gears" as well as the DM camshaft.

You might be able to talk Xerox into doing this as a warranty repair, if you ***** real loud.

Mar 12, 2009 | Xerox Phaser 8550DX Laser Printer

3 Answers

Xerox Phaser 8560 display error


There is a known issue with that display. Call 1-800-835-6100 and tell Xerox you have a problem with the diaplay, They should replace it free.

Jan 26, 2009 | Xerox Phaser 8560MFP Laser Printer

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