Question about Motorola Mobility H500 Wireless Headset

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Broke the ear hook for the Motorola h500 bluetooth headset

I dropped the H500 bluetooth headset and the ear hook broke, so I am not able to use the bluetooth. I live in the Chicago area. Were can I purchase another ear hook?

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  • Anonymous Jan 05, 2008

    I have a Motorola H500 and the ear hook broke. I live is Perth, Western Australia. Where can I get a replacement?

  • JORGE NIEVES Apr 30, 2008

    I have three Motorola H500 and the ear hook broke. I live in Carolina ,Puerto Rico, I when to Ear Communications (Motorola warranty) in P.R. and they told me that they dont work with that ,just buy New one. I what to now Where can I get a replacement?
    Please email me.

  • Anonymous May 14, 2008

    I called Motorola about my broken ear hook and they said they would only replace it if I could find my receipt and prove that it was still under warrenty. I could buy it she said for $19.99. Seeing as that's how much I paid for the headset itself last Christmas I practically laughed at the lady. No more Motorola for me.

  • Anonymous Jun 13, 2008

    Went to Ebay and found replacements.

  • Anonymous Jul 11, 2008

    Need h500 ear hook

  • jhpdap Jul 11, 2008

    need new ear hook for motorola bluetooth

  • Anonymous Aug 12, 2008

    lost ear hook

  • hhawk Aug 13, 2008

    I need a small ear hook for my motorola blue tooth H670. The one I have is to large. It doesnt fit tight in my ear. Please can you help me? Thank you

  • svfox Feb 22, 2009

    I have the same problem with Motorola Pure H12; a broken rotating ear hook so I called Motorola's customer service number provided by Empress as #1 Solution suggested, and on a Sunday at 9:00 AM the Motorola Customer Service Dept was on duty and is sending replacements. Thank-you Excellent Assistance

  • misc_stuff_f
    misc_stuff_f Oct 28, 2013

    2 words: duct tape.

  • Rw Thomas
    Rw Thomas Feb 05, 2014

    google it , ebay also sells all kinds of ear hooks. Google Motorola Ear hooks

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The ear hook on my H500 broke as well.  I called Motorola (866-289-6686) and they are mailing me a replacement.  Even though This bluetooth has a 1-year warranty.  I purchased mine in Jan. 2007 and was covered but the rep didn't verify anything regarding the purchase date so even if you're outside of your warranty, you might still give it a shot.

Posted on Oct 10, 2007

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Http://msgdigital.com/productdetail.asp?productid=47244

here is a link to a website that will sell the earhooks.

Posted on Mar 15, 2009

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The ear hook on my Motorola H690 bluetooth broke, too. I called Motorola 1-877-MOTOBLU and demanded a free replacement. I too was told that the ear hook was only warranteed for 1 year. I told the rep that I had had the product less than one year. The rep did not attempt to verify this. She said she could make a one-time exception and took my name and mailing address. She said I would receive it within a week.

Note: You can not BUY the ear hook at Radio Shack or Best Buy. Both places told me that the only way to get one was to call Motorola or buy one on-line.

I plan to find a source on line and get extras. I doubt I'll get a second one free from Motorola.

Personally, I think Motorola bought cheap plastic ear hooks. I think they should ship a replacement package of them (at least two) to me overnight. That's about the only thing that would make me buy Motorola again. What ever happened to high-quality and customer service? Geeze.

Posted on Jul 06, 2009

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I called the customer service number as posted by Empress. I explained that the earhook on my H500 bluetooth broke off and is lost. I was told that falls under damage which is not covered by the one year warranty HOWEVER, she can replace it FREE of charge as a one time courtesy. She took all of my info, gave me the order # and said I'd have the replacement hook in one week. Thanks Empress.

Posted on Mar 05, 2009

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You can purchase a replacement here. 

http://www.bizrate.com/cellphone-accessories/replacement-ear-hook/

Posted on Sep 19, 2009

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Just called today they have a new policy have to send in the headset and they will send you a new one
no more sending it free I think will try again

Posted on Nov 16, 2007

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Is Anyone from Canada here that received replacement? Thanks a Lot

Posted on Apr 04, 2012

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I just got off the phone with Motorola (1-877-MOTOBLU). They are sending me a replacement ear hook at no charge. Didn't even ask when I purchased the ear piece, and didn't mention "one-time courtesy" or anything like that. It was very easy, and the ear hook will be here in 6 to 7 business days. YAY!!

Posted on Jun 22, 2011

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  • Suzanne Jul 07, 2011

    Or not!! I just called again because it's been 10 business days and I haven't received the ear hook. This time I talked to a person who was reading her script out loud to me before asking the questions lol... and guess what! The hook hasn't been shipped yet but they'll process the order right away and now I'll have it in 5 to 7 business days. We'll see.

  • melb333 Apr 04, 2012

    Did it actually arrive ?

  • Suzanne Aug 04, 2014

    Nope! I forgot all about it because luckily one of my co-workers gave me some ear hooks.

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I just got off the phone with customer serv and let them know that I purchased a HX1 for my dad (endevor bluetooth) and the earhook broke in half. They are sending a free replacement. No problems!

Posted on Mar 22, 2010

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I just called Motorola at the above 800 number and they didn't verify the purchase date, but I told them it was under a year that I purchased it. They are sending the ear hook for free. Cool! Thanks Motorola!

Posted on Feb 15, 2010

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Just called Motorola and they will send me 2 earhooks (1 for making the call and another for waiting long). Thank you Empress for the suggestion.

Posted on Dec 24, 2009

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Thanks for the advice. My puppy chewed the earhook on my bluetooth. I called the number above (866-289-6686) and customer service replaced the earhook free.

Posted on Dec 11, 2009

I called motorola for a replacement earhook and there was no hassle. I simply gave the representative my address and told her where it was purchased and she placed the order.

Posted on Sep 17, 2008

My dog chewed up my bluetooth too! You can find replacement hooks on Ebay. Just search under "Motorola bluetooth ear hook". They usually go for around $1 - $5. Good luck!

Posted on Sep 15, 2008

They were out of stock of the earhooks but offered me to send in the whole thing and they would replace the whole thing. i decieded to wait a couple of weeks and they will send me a 3 pack of the earhooks.

Posted on Apr 15, 2008

Motorola is absurd...i jsut called about replacing the ear hook on my headset and they said because it is broken, that falls under the physical damage category and voids the warranty, but i could purchase one for $19.95, almost half of what i paid for the headset...absolutely crazy!!!!

Posted on Mar 27, 2008

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