Question about Lexmark X6170 All-In-One InkJet Printer

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Lexmark 6170 encoder strip reattach help needed

Hardware error 0502 came up when I found the encoder stip was off completely - although I got the strip hooked back up onto both sides, the strip doesn't seem to be catching on any slot on the back of the cartridge carrier, I've tried many times to get it to catch - ??? does the strip need to be fed through a slot/hole on back of carrier??? I cannot seem to find any pics for guidance and I am feeling a bit blind here. Any help or pics?? Hoping not to disassemble if possible.

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  • mellybelee Sep 15, 2007

    WOW - fast response and info is Perfect - I found the slot threading from the left 'though it took about 6 tries' - slid the tape through, reconnected each end to the tabs and voila - I think we got it!!!! Thank you sooooo much - you saved me a small fortune and solved a big headache for me! Thank you again!

  • James D Bond Nov 08, 2007

    I read the last post on the hardware error 0502 on a x6170, This error meesage just popped up 11/06/07, I have tried to follow the Lexmark support help desk, but the directions are not that clear, and the pictures are not very indepth. My encoder is complete off track. Here are the things I have tried


    1. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
    2. Lightly press the strip first to the rear and then forward, if necessary.

    Is this slot horizontal or vertical, does the slot run the entire length of the back of the cartridge holder or is it just a small slot on one side??? Help





    Thanks in advance.

  • Anonymous Dec 06, 2007

    hARDWARE 0502

  • josnixs Dec 20, 2007

    There are still no draws of it when you fix it u`r been lucky I still don`t know how to fix it I don`t seem any slot at all please when you have a draw mail me at josnixs@gmail.com ty a lot

  • Anonymous Dec 26, 2008

    where is a slot at the back of the carrier. i am not able to put the strip into it

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There is a spot where the strip goes through and it MUST be in this slot. It might be just a slot or it could be a hole it goes through. On all inkjets the strip will ALWAYS be straight and not pushed either frontward or backward, if it is, its not where is should be.

Posted on Sep 14, 2007

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1 Answer

Lexmark 6170 code 0502. How to correct? fgoff


The error could be caused by an unseated encoder strip or by a faulty cartridge. Please refer to this article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Hope this helps. Thanks.

Jan 18, 2011 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardware error 0502?


Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.

Aug 31, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Printer displays hardware error 0502 wont print " HELP "


The 0502 error can have any of four possible causes:
- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
.... most of the time, it's the encoder strip that is giving the problem..
goto
http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707

May 24, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

How do I correct error 0502 hardware error?


The 0502 error can have any of four possible causes:

- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position

There is a very good walkthrough on resolving these issues:

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:133:0:0&framed=&docid=ENUS22800&relevance=1

Oct 05, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware Error 0502 displaying on the LCD of my Lexmark X5150


Hello,
this is an encoder strip error, this is the resolution:
Place an index finger on the encoder strip on either side of the cartridge carrier.
On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
Lightly press the strip first to the rear and then forward, if necessary.
Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
For exended help make your selections at LEXMARK support page:
http://support.lexmark.com/index?page=localeSelect&jumppage=home

Aug 30, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

MY Lexmark X5150 All-In-One InkJet Printer displays the message: HARDWARE ERROR 0502


Unfortunately this appears to be a hardware failure and the printer is out of warranty. It is likely that the parts, repair and replacement fees would be more expensive than the actual cost of a new printer at this point.

May 11, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Reattach encoder strip? Lexmark 6170


Hardware Error 502:
Cause: The All-in-One is stalled.
  1. Press Power to turn your All-in-One off.
  2. Unplug the All-in-One.
  3. Check for paper jams.
  4. Plug in the All-in-One.
  5. Press Power to turn the All-in-One back on.
Thank you for using Fix Ya!

Have a great one!

Dec 27, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

My lexmark x6150 says hardware error 0502


Hardware Error 0502 on LCD Display


Cause
The encoder strip may have gone out of range of the sensor, or it might be dirty.
Resolution
You need to check the encoder strip on the printer. This is a clear strip running the length of the printer, above or behind the cartridge carrier.
Check the encoder strip
    1. Switch off the printer using the power button.
    2. Disconnect the power cable from the back of the printer.
    3. Leave the power cable disconnected for 30 seconds.
    4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
    5. Take out both cartridges.
    6. Place an index finger on the encoder strip on either side of the cartridge carrier.

      pattlnk_1212009_1453-encoderstrip.gif

    7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
    8. Lightly press the strip first to the rear and then forward, if necessary.
    9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.


      pattlnk_2212007_1057-contacts%20reduced.jpg
      Click here for an enlarged view. The contacts on the back of the cartridge carrier are the ones you need to clean. IMPORTANT: Use a dry tissue.

    10. Reconnect the power cable and switch the printer on again.
    11. Perform the hardware test, first without the cartridges and then with both cartridges. Click on the applicable article link below.

      How to Perform the Hardware Test on the Lexmark X5150
      How to Perform the Hardware Test on the Lexmark X6150/X6170


    12. Make a standalone copy.
    13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Thank you

Nov 26, 2008 | Lexmark X6150 All-In-One InkJet Printer

2 Answers

Hardware Error 0502 displaying on the LCD of my Lexmark X5150


The 0502 error can have any of four possible causes:

- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position

There is a very good walkthrough on resolving these issues:

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:133:0:0&framed=&docid=ENUS22800&relevance=1

May 26, 2008 | Lexmark X5150 All-In-One InkJet Printer

2 Answers

LEXMARK X6170 HARDWARE ERROR 0502


The problem is you can't see the slot, as it's in back of the carrier. I took a dental mirror that has a built-in light on it and found the slot. Without that it's impossible to see, and you'll just have to follow the directions by feel.

Nov 09, 2007 | Lexmark X6170 All-In-One InkJet Printer

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