Hi there, I have a problem with my brand new WD external network HDD, i've done everything the manual told me to do but it still can't see the HDD. I'm using Windows 7 RC1 at the moment, and i'm not sure how to get it working, any help woul be appreciated, thanks
P.S: i've connected it to a Linksys WRT54G router, my laptop is connected wirelessly though, is that a problem? thanks!
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WD has a courtesy Drive cloning tool from acronis. It's on their web sit under drivers. Don't worry about the "My Book" thing the file is labeled Acronis True Image WD Edition Software download.
disconnect your WD ext HDD. and reboot your computer. then connect again. if still not showing. go to device manager (right click my computer then properties -- click device manager). expand by clickin "Disk drives" category here it will show all the hard drives installed in your computer including your WD ext HDD . if you see yellow sign on your external drive right click and remove then go to Action menu click on Scan for hardware. it should detect and install the driver again. if still the same or maybe its not on the list of Disk drives.. try to change another USB cable .. i hope this will help
Pleaes open the Device Manager and right click on the Yellow exclamation mark. Now, click on update Driver and select Install from Advanced Location. Type the Location as C:\Windows\inf and click on Ok. The Driver should be installed now.
power source jack/plug might be the problem if it has been bumped about or if it was powered up and running before plugging in to the comp..... i had the problem of my 1tb ext/hdd no longer being recognized because when i plugged it into my comp, the jack was live and not switched of at the wall. the only way i got it to work was to pull it out of the casing and switched it with the 320 ext/hdd i have as they are they same brand..just diff sizes. going to put the 320 into comp to become master drive as the internal is a measly 40g. i think i had burned out the connector pins on the power jack when it was plugged in live. i hope this is an idea for you to try.
This is a known problem with these drives. Disabling USB legacy support in your Bios should solve the problem., it did in my case but at the expense of not being able to boot from a USB device. Definitley a problem with their enclosure or drive.
Hi First things first, is the light on the front still coming on? If not try a new power supply or moving the drive to a new shell as the problem is either in the AC adapter or in the shell.
If the light is on it only confirms that you have power, but first try a different set of USB ports and if that doesn't work try a different computer. If it works on the other ports, no biggy, use it there. If it doesn't and works on a different computer then it's likely your registry entry for the device is damaged, get back to me if that is the case. If it doesn't work on other ports or another computer then it's likely the circuitry of either the drive or shell is damaged, take it to a computer store and have the techs swap it into a new shell(about $40). Then have them test it, if it works you're done, if not then it is the circuitry in the drive itself that is damaged and you will need to send it for data recovery if you want the files back.
Send me an update once you have tried these suggestions and let me know how you made out. If you require the help of a pro for the final steps, reply with your country and region and I will locate a reputable facility to assist you further.
try to disable all firewall setings or antivirus...after try accesing frome ur command prompe if u can that the windows is blocking the hdd...uninstall any new software or driver and try again...no effect ok dowload ophcrack live cd frome google and access the hdd by force repare or scan it in surface scan that will fix ur clusters problems that might be in the back off this prob an du know wer e2 go frome there