Question about Maytag Neptune MDG5500AW Gas Dryer

3 Answers

Maytag gas dryer

Pushing the button to start it makes the normal starting sound, but never starts.

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  • porthole Sep 14, 2007

    Thanks for the quick response. Is there a way to verify that this is the problem?

    Can I open the panel and check for something? I don't want to keep buying parts on assumptions.

    Also, my wife made a comment that when this happened the first time she could smell a burning smell... she said possibly an electric smell. Don't know if that helps for a clue.

    Thanks again for a quick response!

  • porthole Sep 15, 2007

    ok, just a quick note before I open the back... I went to start it again (after several no starts), it started but it took a few seconds of holding the button down and it started!

    I still think something is going out, but wondered if this would help you in trouble shooting my problem. I will post again when I get the panel off.

  • porthole Sep 15, 2007

    ok first, I found out this isn't the model that I posted this. The model for this dryer is MDG3000AWW.

    Second, I am not real sure how to get into this thing. I think I have taken all the screws out. There isn't a "back panel" for me to get into.

    I need to take off the front panel (I believe). Anyway, I'll try getting the front panel off and I'll let you know what I find.

  • porthole Oct 17, 2007

    OK, ever since this day (for some reason) it has worked fine.  Today it finally went out.  Pushing the button will not start the dryer.  I guess I will need to open the dryer.



     



    What do I need to do?  Should I still check for the glow around the burner?  Or that it or should I check for something else?



     



    Thanks.

  • porthole Oct 17, 2007

    btw, I found out this model is MDG3000AWW if that helps.



     



     



    thanks.

  • porthole Oct 18, 2007

    ok, I am getting a little frustrated with this unit.  I get the panel off and I push the button to start it up and it starts!



     



    Is this typical of a motor or burner (to slowly go out)?  I can't find the problem because everytime I take the panel off it seems to startup.

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This is valid for a Maytag Neptune MDG3000AWW Gas Dryer (I am responding to a problem which was mis-identified as a MDG5500AW Gas Dryer)

NOTE: Motor problems begin intermittantly. They can be temporarilly fixed by blowing out the motor with compressed air. Eventually ALL motors fail. In my case, with six kids it took 10 years for our Maytag motor to fail. YMMV.

  1. Confirm where the burn smell is coming from. This will require you to disassemble the dryer. This is not hard - it will require the following tools:

    crosstip medium screwdriver
    1/4 inch socket
    5/15 inch socket
  2. UNPLUG DRYER
  3. TURN OFF GAS
  4. Disassemble by taking apart the FRONT of the dryer:

    a. Remove the door and opposite side door plugs (crosstip screws)

    b. Remove the front panel - this exposes sheet metal bolts (5/16 inch) some with crosstip on left and right of unit. Set panel aside (right side) WITHOUT unplugging wires

    c. Unscrew all the exposed bolts.

    d. Top bolts left and right secure the unpainted metal hooks which secures the top of dryer. Unscrew these bolts and wiggle the metal retainer hooks off. Lift top and support to create 6 inch gap in the front (top unit hinges in back and has electrical connections - do NOT disconnect wires)

    e. Release belt from pulley by reaching left and under drum (this is out of sight)

    f. gently lift out drum and belt and set aside
  5. This has exposed the interior.
  6. IF your motor still made sounds when pressing the start button, THEN plug the dryer back in and have an assistant press and hold the start button. You press the dryer close door button (on front panel which you set aside) and observe and listen. IF the glow plug in the gas ignition chamber glows bright, it is fine. You may see a slight curl of smoke or smell some smoke from the glow plug. THIS IS NORMAL and indicates your ignition circuit is fine.

    Observe the motor. Listen and smell. IF you see smoke from the motor, or IF you hear a "starting sound" but the motor itself doesn't spin, is very slow to start spinning, or makes racket, or it made a noise and then stopped... THEN your motor is burned out. Confirm by sniffing the motor. IF the motor smells burned, THEN your motor is burned out.
  7. IF you determined your motor has burned out, THEN you can replace the motor for around $100. OR you can replace your dryer for > $700. Your choice. It is slightly tricky getting the motor out. Instructions Below.

    NOTE: If your motor is burned out it CANNOT be fixed because it is a "double wound motor." The motor must be replaced.
MOTOR REMOVAL INSTRUCTIONS
  1. UNPLUG DRYER
  2. TURN OFF GAS
  3. Expose the dryer interior by following instructions above
  4. With the drum out do the following:
  5. Remove the blower cover by unscrewing the 8 screws
  6. Remove the cotter clip securing the front of the blower to the motor spindle (Try using two screwdrivers... You'll need to replace this cotter clip because it will deform)
  7. Remove the wiring harness on the back of the motor
  8. Remove the two motor securing clips holding the motor to the motor support frame (this is tricky - I got them off by leaning on the top of the clip with a heavy screwdriver and a large channel-loc wrench)
  9. Remove the cotter clip between the motor and the blower housing
  10. Remove the two 5/16 inch bolts securing the motor support frame from the motor
  11. Lift out the motor and blower housing
  12. Have an assistant support the plastic blower barrel tines with the motor hanging down and the blower up
  13. Using a hammer and a punch tap the motor spindle (axel) until the blower is free of the motor
  14. Take this motor to your appliance repair center for replacement.
To replace simply reverse these instructions. GOOD LUCK!

Posted on Nov 01, 2008

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Its possible the start button or the door switch is trying to go out, try bypassing the door switch and start it, if that doesn't help try bypassing the start button but be careful theres 115 volts there! Use a jumper wire to start it.

Posted on Oct 18, 2007

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The most likely cause for this situation is the ignitor for this unit is known to burn out, it is an element that uses 115 vac to glow red hot and ignite the gas it is very easy to change and are normally cheap. Maytag part#33002789 $19.99 + shipping www.partstore.com

Posted on Sep 14, 2007

  • Beau  Delony
    Beau Delony Sep 15, 2007

    Basically take the back off and look for a glow around the burner, if there is none thats it :-) and yes they get hot enough to smoke and smolder thats when they go out :-)

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