Question about Monarch 9855 Thermal Printer

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Ribbon error 754

Ribbon has no tension it doesnt seem to roll up onto the spindle after the printhead.

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Re: Ribbon error 754

Your printer is not correctly configured for ribbon. Download the manual located at

Go to chapter 4-1 to see the map of the menu system and change your printer to ribbon yes.

Make sure that your printer is loaded with supplies and the ribbon is set up correctly, as well as slack taken out.

You may see a couple of labels not print well, but after that, you shold have proper tension and good print. If you notice a lot of ribbon wrinkle, you probably need to reload your ribbon or adjust the tension bars.

This should resolve any issue you have with the ribbon.


Posted on Feb 06, 2008

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Have verifone 801 printer - prints game and fish licenses - how do I change the printer ribbon

NOTE: The inside cover of the printer has medialoading instructions for vendors.
  1. Open the lid of the printer by pressing in on the two (2) Blue buttons on both sides of the printer, and lift upward.
  2. Press down on the Green Printhead Latch, and raise the Printhead Carrier assembly to a vertical and locked position.
  3. Remove the Ink Ribbons (Supply and Take-up Hubs/Spindles) from the Printhead Carrier by pushing in, and lifting up.
  4. Slide both ribbons off the hubs, and discard them into the trash.
  5. Slide an empty core onto the take-up hub. (The attached new roll of ribbon includes a new supply hub.)
  6. Unroll a 1-foot length of ribbon. (The foiled side will need to be facing the Printhead and rollers.)
  7. Insert the supply hub/ribbon into the rear spring-loaded spindle.
  8. Starting from the back of the Printhead Carrier, thread the take-up hub/core in between the black guide bar and the two (2) aluminum rollers.
  9. Continue past the Printhead, and over the 3rd aluminum roller.
  10. Insert the take-up hub into the spring-loaded spindle 'star' hole.
  11. Position the license paper (media) over the rubber roller to the edge of the opening with one hand.
  12. With your other hand, lower the Printhead Carrier to its locked position.
  13. Close the printer lid.

Oct 19, 2013 | VeriFone Printers & Copiers

1 Answer

How to remove ribbon

This comes out of the manual.....

While turning the ribbon take-up spindle release knob counterclockwise, squeeze the
ribbon against the ribbon take-up spindle tension blades.

When the tension blades collapse into the ribbon take-up spindle, hold the release knob
and rotate the spent ribbon toward the rear of the printer. Then, slide the ribbon off the
ribbon take-up spindle.

Now sometimes the ribbon gets wound so darn tight that it might take "Superman Strength Hands" to make this work. In this case I use a razor blade and cut the ribbon off. If you do this please be VERY CAREFUL and, as you get more and more ribbon off keep trying the "NORMAL" method. When you get down to the end make sure you don't cut so hard as to scratch the take up spindle.

Good Luck

Feb 21, 2011 | Zebra Z4M Printer

1 Answer

Replaced ink ribbon but ribbon keeps breaking when pulled through to thread onto top spindle.

drop the darkness to low level, check if the format have to much black lines, mins to much hit on the same place. possible need to change the format.
w.c.s the printhead, if not original from zebra, can do that, need to replace.

Feb 17, 2010 | Zebra Z4Mplus Label Printer

1 Answer

I want to take off the old Ribon and put a new one i don't know how to do it

Lift the front cover take hold of the cassette at each end and pull upwards.

Before you do take note of the path that the ribbon takes across the print head (Make a sketch)

Take out and shipping strips on the new ribbon and pull some of the ribbon out of the cassette

Lay the cassette onto the printer and feed the ribbon back onto the head as per your sketch.

There is a small knob or turnkey on one end of the ribbon wind that slowly so that the ribbon is drawn back into the cassette until there is little or no slack

Place the cassette down onto the two spindles and press into place use the winder to tension the ribbon

A pair of powder free surgical gloves are recommended

Nov 05, 2009 | Epson LQ-2090 Matrix Printer

2 Answers

Ribbon take-up spindle does not turn

I initially had the same problem and then found I had to set the paper type to TTR and by doing so the ribbon take-up spindle started turning, the default paper type DT does not make the spindle turn.

Jul 03, 2009 | Intermec EasyCoder PM4i Printer

1 Answer


Ribbon error message is displayed when the rotation of the ribbon spindle is not performed or not correctly detected. This can be due to various factors.
- The ribbon roll is not correctly fitted to the spindle.
- The sensors detecting the rotation are out of order or completetly filled with dust or grease.
In this case clean the sensors.
Another reason may be due to Direct thermal printing with a ribbon mounted.

Mar 02, 2009 | Toshiba TEC BSX5 Thermal Label Printer

1 Answer

Ribbon Error, ribbon roll seems sloppy

I hope this information will help. If you have the manual, can you check and make sure that the ribbon is threaded through the right path. If it's not, there won't be enough tension on the ribbon and the ribbon will get sloppy as you use it. If my information was helpful, please rate it. Thanks for using

Dec 04, 2008 | Toshiba TEC B-472 Thermal Label Printer

2 Answers

Error code 754

It's very possible you are not installing the ribbon properly.
When loading a new ribbon on a Monarch printer, you must save the plastic ribbon core (it's butter yellow in color) from the previous roll of ribbon. The core is what the ribbon is wound up on.
Do not throw away this plastic core - you need it for the next roll of ribbon you load!
You have to move this now empty core from the back ribbon spindle and slide it on the front ribbon spindle. You then load the new ribbon on the back spindle and attach the ribbon end to the empty plastic ribbon core on the front spindle.
You CAN NOT just tape the ribbon to the front spindle. You must have an empty ribbon core to attach the new ribbon to. The printer will give a 754 error unless you have two plastic cores on the two spindles. It can also give a 754 error if the ribbon is not loaded properly, and also if you have a bad motherboard. There are no ribbon sensors, so that's never going to be a problem...

Jul 28, 2008 | Paxar Monarch 9850 Thermal Printer

1 Answer

Monarch 8055

Yes, it does require a take up reel or core. It should look the same as the one that is in the core of the ribbon spool.

You can order these from the manufacturer. Please note the width of your ribbon, as there may be more than one core width for sale for this model.

Their number is 1-800-543-6650


Sep 03, 2007 | Monarch 9855 Thermal Printer

1 Answer

The printer say there is no ribon but i put a new one and still it's not working

try to install again but this time make sure you follow the manual especially on step 5,6 and 7 I list down again the step from the manual 5: Load the new roll of print ribbon on the cartridge. ? Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until the spool clicks onto the spindle. ? Put the empty take-up spool on the spindle with the solid black gear. Push until the spool clicks onto the spindle. 6: Replace the loaded ribbon cartridge in the printer. ? Make sure both spindles rest in the black supports on the left side of the printer. ? Make sure the ribbon cartridge handle rests in the supports on the right side of the printer. ? Make sure to install the full, new spool toward the card tray of the printer. 7 Close the printer cover. Press down firmly to latch it.

Aug 30, 2007 | Datacard SP35 Printer

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