Question about HP Photosmart C7280 Printer

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C7280 printer wont recognize newly inserted ink cartridge! HELP

After getting a message that the cyan ink cartridge needed to be replaced, I did just that. However, now every time I try to print I get an error message saying that the cyan ink needs to be replaced! It also allows me to select "print in black only" both on the LED of the printer and on the printer screen on my computer but says that after selecting that option a few more times I won't be able to print at all. I have tried cleaning the heads, I have tried turning the printer off and on....dont know what else to do. Moreover, this ink is so expensive, I do not want to have to buy a new cartridge. It was a brand new HP ink cartridge that I bought recently from Staples. Can you please offer a suggestion as to what I should do???? THANKS

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  • Anonymous May 10, 2009

    I've got the same problem with a new Cyan ink cartidge not being recognized with this same C7280 HP printer. The printer itself will scan color docs and print them out in fine color, but when I try and send docs from the PC to the printer, the replace ink cartridge window appears and will only allow printing in black ink only.

    HP tech support is a joke, as the long distance connection is bad and the conversations were eventually, or conveniently, cut off when the 'your printer's out of warranty' issue was mentioned, but I digress.

    What was the rest of the advice for lauren728's problem, as that message was only partially available? Clean the contacts and ???

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Try cleaning the gold contacts on cartridge with DISTILLED water and cotton bud, allow to dry and reinsert. Make   

Posted on Apr 23, 2009

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Turn off your printer
Open the cover
1 .move the cartridge carrrier manually to the center manually with your hands from left to rgiht ( 5x )
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