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TEW-P1PG and Symbol Wireless Switch

I have a Symbol Wireless Switch system in-house to which we connect 30+ printers, PCs and handheld devices, in addition to 4 IP phones. It is running 802.11g, with WEP 128-bit encryption and is hiding the network ID to prevent intrusion. Previously we used the D-Link wireless DP-311P print server, which has been discontinued. I have purchased 3 of the TEW-P1PG devices, and none will connect to my wireless network using the WEP 128 encryption. It WILL connect to my visitor's network which is 64 bit encryption, but this is an independent network with its own internet access. Trendnet support gave me a moron who could only read the knowledgebase and the user manual and took me through the same steps I had already tried. Anyone know off hand what I'm missing here?

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