Question about Apple iPod nano

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My 1st gen ipod has a blank screen

Heyya
my ipod has a white screen
its a 1st gen ipod and i really need it to work
a friend of mine fell on it whilst jogging
i have tryed doing the soft restart but it does not seem to help
it played a song once but then it stoppeed and hasnt done it agen since ! can you help me

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  • Brenda Moncelli Wallen
    Brenda Moncelli Wallen Apr 26, 2009

    nano frozen up . won't reset.
    Help Please


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If your ipod has a white screen reset your ipod. You can do this by pressing and holding the menu button and the center button in your ipod. Keep pressing both until the apple logo appears this should reset your ipod. If it does not work try again. This worked for mine good luck :)

Posted on Jul 17, 2009

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Posted on Jan 02, 2017

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If the reset doesn't help, then put the iPod into forced disk mode.


Put iPod into Disk Mode:

Apple suggests that you ensure your iPod is charged before following the next step. How exactly you check a charge on an iPod screen that is completely white has yet to be revealed. But hey, give it a shot anyway. Plug the iPod into a high-powered USB port, let it sit for 2 hours, then disconnect it. If you have a wall charger, plug in the iPod, then follow these steps while it is still plugged in.
  1. Turn the Hold switch on, then back to off.
  2. Press and hold the Menu and Select buttons until the Apple logo appears
  3. Immediately switch your figures to press and hold the Select and the Play/Pause buttons until "Disk Mode" appears at the top.

For a lot of people, this solves the problem. Connect the iPod to the computer and (assuming it shows up) reset the iPod again to get it out of Disk Mode. If at this point you still have the white screen, restore the iPod using the restore function in iTunes under the Summary tab (this will erase everything on the iPod and put it at factory settings).

Don't disconnect or eject the iPod until the store is totally done. After you think it's done, wait another five minutes.

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