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CD-ROM drive doesn't load/play CDs or DVDs on laptop computer.

I tried to install Windows Office 2007 on my Acer laptop computer, and somehow it won't load up when I put it in the CD-ROM drive. It doesn't sound as if its making any progress and nothing loads up. Not even DVDs. What could be the problem? Do I need to buy an external drive or something? Any help would be appreciated. Thank you.

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I would first see if you can access the CD/DVD directly from "My Computer" or "Computer" in vista. If your CD/DVD drive indicates there is no media inserted even though the disc if physically in the drive I would first suggest trying a different CD. You might try restarting the system aswell. If problem still exists you may have a faulty CD/DVD drive. Although purchasing an external drive will be simple and quick it may be less expensive to send your laptop to Acer for repair if it is still under warranty.

Posted on Apr 15, 2009

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Hi,
Check device manager for marks, red cross's etc...on the devices list, look in here,

Start, control panel , system/maintainance,
device manager, disk drive in here, right click, scan for hardware changes, update diver,

or double click it, driver tab, try roll back, or update & search, internet needed,
if no light's or no activity after this and all connections are good, ESD kit, needed to test that, then it's drive failure.

Check the media on different Computer, if it functions
You have just confirmed it.

Regards.
RPF.

Posted on Apr 15, 2009

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