Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

1 Answer

Itunes will not open it is 64 bit and 8.1

Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 8.1.0.52
Application Timestamp: 49b9d79b
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: b5500000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

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  • Dusty Zabel Apr 18, 2009

    I have got the 64bit version and uninstalled and reinstalled countless times even quicktime on its own also have run reg. repairs nothing is working

  • dushko
    dushko May 11, 2010

    Is it a 64-bit Vista?
    did you restart after the install?
    try to uninstall iTunes and then install them again. restart before each step.

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  • Expert
  • 115 Answers

I would uninstall Itunes, then download the latest 64-bit version HERE and re-install it. There are two different versions, you probably got the 32-bit version by accident. Good luck!

Posted on Apr 18, 2009

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If you manually downloaded iTunes 8.1 then maybe you did not select the 64bit version of iTunes. I know that it warns you before installing.

If you let iTunes download the update by itself then maybe it made the mistake of downloading a 32 bit version. I have Vista x64 and mine updated correctly, so it would be odd if it downloaded the wrong version.

Try reinstalling iTunes with a FRESH downloaded copy off their website of the 64bit version.

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