Question about HP OfficeJet G55 All-In-One InkJet Printer

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Printer keeps showing a stop job with exclamation point

I am using my mother's mac connected to the hp g55. I am trying to print.
Everytime I hit print (tried it 10 times) the docs are added to a queue and then an exclamation point stop job icon appears. I have tried deleting all files from the print queue turning both machines (printer and computer) on and off, reloading paper, testing to see if the scanner works ... and I cannot get the printer to print. Tax deadline! Please help!

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Do you have a Mac OS X?
Maybe you just need to reinstall the driver. Download it through the following link:
http://www.techspot.com/drivers/driver/file/information/7584/

Let me know if it does not work and tell me what OS version you are using. Click on the Apple menu and select About This Mac to get the version.

Thanks.

Posted on Apr 15, 2009

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My printer is turning on, but not printing, its telling me that the printer is offline and that there is a media jam. I have an I Mac please help.


Here's a quick summary of what's new for printing in Snow Leopard (read below for more details):
  • Apple's Software Update will automatically provide you with third-party printer software and updates.
  • "Nearby Printers" is a list of available printers that will appear right inside your printer dialog box. Adding a nearby printer is just a selection away.
  • You can simply connect a USB printer and the print queue will be automatically created.
  • You can create a PDF document from any application and have an automated workflow process it.
Before you connect your printer
  • Run Software Update to check for the latest third-party printer software and updates.
  • Make sure the printer is powered on, has paper, and doesn't have any issues such as a paper jam or low ink.
  • Adding, managing, or removing print queues may require an administrator account name and password--make sure you know one for your Mac.
  • If you are upgrading from Mac OS X v10.5, see "Upgrading Print Queues..." in the additional information section below.
How to add a printer
To add a USB printer
Mac OS X v10.6 comes with software for many third-party printers, so simply connect a USB printer and the print queue will be automatically created. If you do not see your printer in the "Printer:" pop-up menu after connecting it, go to the "To add a printer via the Print & Fax preference pane" section below.
To add "Nearby Printers"
With Mac OS X v10.6 you can quickly add a "Nearby Printer"--a nearby printer is a printer connected to the USB port on an Apple Time Capsule or AirPort base station, a network capable printer that supports Bonjour, or a printer being shared by another Mac. Snow Leopard uses Bonjour technology to find nearby printers.
To add a Nearby Printer, all you have to do is select the Nearby printer you want from the "Printer:" pop-up menu:
nearby%20printer.jpg Snow Leopard will automatically create the Print Queue.
Note: Mac OS X v10.6 comes with software for many third-party printers. If an additional or updated printer software is available, Software Update will offer it to you. For more information about supported printers see this article. You can also visit the printer vendor's website for printer software, or contact them for technical support.

To add a printer via the Print & Fax preferences pane

Control-click the System Preferences icon in your Dock and choose "Print & Fax" from the Dock menu. If the Print & Fax lock icon appears locked, click the lock icon and enter an administrator name and password when prompted. Click the + (plus) icon below the Printers pane on the left to open the Add Printer application.
blank print _ fax system preference.png From the Add Printer toolbar you have these default tools:
  1. Default - Used to get a list of all printers that your Mac can see via USB, Bonjour, and so forth. Tip: If you have a long list of printers, use the search field to find the printer you are looking for. Just click the printer in the list that you would like to add and Snow Leopard will add the printer driver for you.
    • Mac OS X v10.6 comes with software for many third-party printers. If an additional or updated printer software is available, Software Update will offer it to you. If you do not see your printer listed in the "Print Using:" pop-up menu or a Generic printer driver is selected, then the printing software may not be available from Apple. For more information about supported printers see this article. You can also visit the printer vendor's website for printer software, or contact them for technical support.
    • Once the driver is set, click the "Add" button to create your Print Queue.

  2. Fax - Used to add a queue for the Fax device connected to your Mac.
  3. IP - Used to add your printer network printers that don't use Bonjour or are on a different network subnet from your computer. Printers that support the Internet Printing Protocol (IPP), Line Printer Daemon (LPD), and HP Jetdirect (Socket) can be added in this manner. See your printer's manual or support documentation for information about how to setup the printer to use an IP-based printing protocol.
  4. Windows- Used to add your printer being shared via the Windows printer sharing protocol (CIFS). Tip: See Mac 101: File Sharing for details about how to add your Mac to a Windows Workgroup. This is often needed to see Windows printer shares.
add printer.png


Dec 11, 2010 | HP Hewlett Packard LaserJet P1005 Printer

Tip

I think there are 6 ways (at least?) to connect this printer: (1) Direct to Mac...


I think there are 6 ways (at least?) to connect this printer:
(1) Direct to Mac (or PC) via USB Cable (2) Direct to Mac (or PC) via Ethernet Crossover Cable(3) Ethernet to router/switch, with Mac/PC also via Ethernet to router/switch(4) Ethernet to router/switch, with Mac/PC via WiFi (802.11 wireless)(5) WiFi to router, with Mac/PC via Ethernet to router/switch(6) WiFi to router, with Mac/PC also via WiFi.
As (1) should be simplest, tried this first. First document would print instantly and completely, next doc would hang in queue with unexpected msg, "Printer is offline." Only way to print 2nd doc was to power cycle (off-on) the printer. This problem occurred whether 2nd doc was sent to printer before or after 1st doc had printed. Tried 2nd USB cable, tried new driver, tried reinstalling printer; same problem. Spoke to both Samsung and Apple support, including both on a conference call; never got this to work and never clarified if problem was in printer hardware/software, driver, or something else. Both companies now showing this issue as unresolved.
Nothwithstanding USB problem, did succeed in modes (4) and (6), although custom wireless config needed since my network does not broadcast SSID and requires an encryption password. Procedure required connecting first via Ethernet, obtaining Configuration Report by holding down orange button for 5 seconds, then using browser to connect to the printer's IP address. Also required different driver for wireless config (as opposed to USB).
Bottom line: What seemed simple - USB direct connect - proved unworkable, but wired and wireless network config works fine.

on Apr 25, 2010 | Office Equipment & Supplies

1 Answer

We have four computers, 3 Macs and a PC networked via an Apple Time Machine to a Hewlett-Packard HP Color LaserJet CM1312nfi MFP. All of the Macs display "Looking for Hewlett-Packard HP Color...


You should update your printers firmware and reload both Mac and windows drivers for the same printer. I look at this as more of a driver problem. Firmware and drivers can be located here. If problem persists, try to approach this instance by using the elimination method. remove pc from network, test with only macs connected. then remove macs and test with only PC connected. then finnaly, install this printer directly to pc and test the performance and then directly on one of the macs and test.

Regards

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Please check if the priter is connected properly to the system and you are able to locate it through finding priters options. If the system is able to locate it, Then check the printer for any errors

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How do I get HP OfficeJet G55 to Print thru a Netgear WGPS606 ser


Check your antivirus software, mine blocked all comms with my printer after it was updated! i had to dig into the antivirus prog to turn it back on again..no warning, nothing...

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1 Answer

Printer queue is full


This problem seems to be related to USB printers and print queue issues are very common in Mac OS computers and Windows 2000 PCs.

You don't say if you are using a USB connector, but they're pretty common these days. You also don't say if you're using a Mac or PC, but most people use PCs. I did find a solution for this issue that says it's related to Windows 2000 and a USB printer, but may apply to other operating system platforms:

Print Jobs are Stuck in the Print Queue

The first step to this solution is to download and install an HP diagnostic software utility. There's a separate page at HP that describes the utility and lets you download it:

HP Printing and Diagnostic Utility

I didn't find any information that specifically said that you "can" print a test page but "can't" print a document.

Another reason why you might be able to print a test page but not a document isn't related to the printer but the application that created the document. If you are having trouble with Word or Excel or whatever office application you used to create the doc, it might not print. That's why it is helpful to try to print a variety of different docs, created with different apps.

It could also be the individual document. Occasionally, a document becomes corrupted and while you may be able to open it (and sometimes you can't do even that), it doesn't print. If you haven't tried printing more than one document, you can test this by creating another doc in the same app and seeing if it'll print.

Try doing test prints with different docs and then with docs created in different apps. If those work, it's doc/app related. If they don't, try the links I suggested above.

Good luck.

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clean the buffer before fiving print and then restart the system. If the problem occurs same then reinstall the printer driver and then try to print

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disconnect this printer from your gigabit switch and try running it by itself. this printer should have its own on board memory. you may have uncompatible memories.

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I don't think it is a printer problem as such more a communication problem. Un install the printer software. Close down the Computer. Unplug the printer. Start the computer. Come off line. Disable the A/V software. Run the installation disk only plug in printer when prompted Tell us what happens

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