Question about HP OfficeJet G55 All-In-One InkJet Printer

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Printer keeps showing a stop job with exclamation point

I am using my mother's mac connected to the hp g55. I am trying to print.
Everytime I hit print (tried it 10 times) the docs are added to a queue and then an exclamation point stop job icon appears. I have tried deleting all files from the print queue turning both machines (printer and computer) on and off, reloading paper, testing to see if the scanner works ... and I cannot get the printer to print. Tax deadline! Please help!

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Do you have a Mac OS X?
Maybe you just need to reinstall the driver. Download it through the following link:
http://www.techspot.com/drivers/driver/file/information/7584/

Let me know if it does not work and tell me what OS version you are using. Click on the Apple menu and select About This Mac to get the version.

Thanks.

Posted on Apr 15, 2009

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Posted on Jan 02, 2017

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I have a manul I'm wanting to print, but now I don't want to print it. How do I stop it? And also it is printing little boxes (Not the words) What do I do about that?


Runaway print jobs are always a pain! First, power off your printer to stop it from wasting paper. If the power button doesn't work, pull its plug. That will stop the printing for now but your print job will probably restart when the power is resumed.

Whether you are using a PC or Mac, documents that you send to the printer are managed by a printer management service which is responsible for printing documents in the correct order and handling any printer problems that occur. When the printer is turned off, any documents you print will be saved (queued) for printing when the printer starts again. To fix your runaway printing problem you simply need to delete the copy of your large document that is still queued for printing.

On Windows you will see a small icon on the toolbar at the bottom right of your screen that looks like a printer. When you click on the icon you should see a window appear which has the name of your printer in the title bar (e.g. HP Deskjet) and a list of any documents waiting to be printed. To delete a print job, simply right-click on the document name in the list and select "Cancel". When asked "are you sure you want to cancel the document" click on YES and the document will be deleted from your printer queue. Repeat this for all documents in the list until it is empty, then you can restart your printer.

The process on a Mac is similar and even easier since you will see a bouncing printer icon with an exclamation point on it on your toolbar. Click on that icon to see the print queue, click on the document you want to delete and press the DELETE key to remove it.

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In general, try a new printer cable. If you are using a hub or print server, try a direct connection to the computer. If the printer reads as ready but has jobs stuck in the queue, stop and restart the spooler. (One way to do this on all Windows OSes - open the command prompt (Run as Administrator in Vista or Win7) type "net stop spooler" < hit enter key> without the quotes. At the next prompt, type "net start spooler" <enter> again without the quotes. Restart the computer.)

I hope this helps.

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Two possibilities;
One you have a messed up print job trying to print and when you turn the printer on the job just starts over.
Two the clutch that stops the pick roller is bad and the roller just keeps turning.
Unplug the machine from the computer and turn it off unplug power for awhile turn it back on not connected to the computer. If condition remains it is the clutch.
If condition goes away delete print jobs and re connect printer.
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Hi,

Since you're on a Mac you have access to a great tool called CUPS. If you point your browser to http://localhost:631/printers you will notice a list of active printers. If there isn't a printer listed you must reinstall your Office Jet (all the software can be found here), but if the Office Jet is listed there are many tools that will help you fix your printer. If you are prompted for a user name and password within CUPS just enter the User and Pass that you use to login to your Mac.

Good Luck
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(suprherogeek)

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