Question about Polycom PCY220016000001 SoundStation2 Voice-Conferencing Telephone with 3 Microphone Connections

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Polycom soundstation Ex - no dial tone

Have two polycom Ex's - one of the units no longer has a dial tone when plugged in. It still "lights up" and shows solid green light when booted. Have swapped power supplies and other unit works fine (boots then provides dial tone). On non-functional unit can hear sounds when dialing. Thoughts?

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  • Anonymous Dec 03, 2007

    Same problem, I get a display and the connection bong when I plug it in, but no dial tone.

  • Peter Kraus Dec 31, 2007

    Same problem, I get a display and the connection bong when I plug it in, but no dial tone.

  • Anonymous Jan 24, 2008

    The lights go on, but there is no tone...

    I checked to make sure all connections were tight.

  • dabear10 Jan 29, 2008

    Have the same problem. Will light up but no dial tone when plugged into a jack that normally uses a phone with multiple user rooms "attatched" to it. Works great in a home enivornment. Anyone have a user guide? We bought it on Ebay.

  • jamerwalk Mar 17, 2008

    same problem, although i can dial out and it connects to my cell phone, but cannot hear anything from the clearone conference phone.

    any help is appreciated.

  • Drgizmo Apr 16, 2008

    Same problem - No dial tone or sounds from the Polycom speaker but I can dial my cell phone and when I answer I can hear the Polycom picking up voices in the room, but nothing out of the Polycom speakers.

  • Anonymous Jun 11, 2008

    unit is plugged in, lights are flashing, no dial tone, can not dial out. How can we reset the unit?

  • james49 Nov 12, 2008

    What kind of telephone cord is coming out of the Wall Module? I assume that it cannot plug in to a regular standard telephone wall socket? Do I need to get a special wall socket for this phone?



    Thanks,

    James

  • Anonymous Mar 21, 2014

    have tested the outlet for power as well as the telephone cable & both are functional with other products. by looking at the console cable it doesn't appear to be damaged either. problem is, when the module (with both cables properly inserted, and telephone cable connected to working analog phone line) is plugged into a functioning power outlet, the SoundStation2 console does not light up or get a dial tone when connected to this console. any suggestions to figure out which part needs replacing?!

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Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:

  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Posted on Dec 03, 2008

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Just an update: a friend lent me his (identical) Policom Soundstation with AC adapter and both attached cables. When I switched his ac adapter for mine and plugged in, my phone suddenly had a dial tone (and works nicely since) -- which makes clear, that the problem is with the power adapter, not the phone unit.
So I´ll be trolling Ebay for an adapter. I would still love to know what went wrong with the power adapter, though.

Posted on Jan 06, 2008

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Try replacing the telephone connector that plugs into the wall. ours was loose, and wasn't making connection. Replaced the connector, and dial tone!

Posted on Nov 17, 2009

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What kind of telephone cord is this supposed to use? It cannot plug in into a regular standard telephone plugin like it says in the users manual?

Thanks,
James

Posted on Nov 12, 2008

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Trying to make a new cable for a Soundstation Ex with a cut power cord.
I definitely need a cable pinout diagram WITH color codes.
The cable has 8 conductors:
Black, Brown, Red, Orange, yellow, green, blue, white

I need to connect those to an RJ connector.
Wonder if I should just follow the standard color code pattern, pin 1 BBROYGB ?



Posted on Sep 20, 2008

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Ditto!  must be a common problem.  Anyone have any internal schematic manuals of the guts?  With an internal schematic, I could probably figure it out. 

Posted on Jan 06, 2008

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Reset the ATA converter, if you have one, and wait a few minutes before checking to see if there is a dial tone. These phones take a minute or so to configure with the ATA before you can use. Turning the phone on during this process will result in the phone not properly configurating.

Posted on Aug 19, 2008

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1 Answer

Polycom soundstation 2 does not have a dial tone


That Polycom runs off of Analog dial tone.
Either a dedicated line or in most cases from an ATA off the phone system.
You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

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this is the power supply try replacing it

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make sure you reset all settings and start new

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The SoundStation Premier and Soundstation Premier EX has been discontinued and is no longer available for purchase. Support for the product will be available until 02/21/2010.

http://www.polycom.com/global/documents/support/setup_maintenance/products/voice/soundstation_premier_user_guide.pdf

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Polycom 2201-03309-001


The older Polycom SoundStations have power supplies that allow either anaog or digital signals. The phones themselves will work on either.

If your office phone systems are different, or if the extension it was originally plugged into was configured for analog and you are now plugging into digital would explain the problem.

Paul
Edge Telecom
paul@edgetele.com

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5 Answers

Conference call with a Polycom SoundStation EX


The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

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1 Answer

Polycom Sound Station


SoundStation: Changing dialing from Tone to Pulse

http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10966&sliceId=SAL_PUBLIC_1_2&dialogID=979138&stateId=0%200%20977279
Description
sp.gif sp.gif There are three ways that a SoundStation can be changed from tone to pulse, which depends on when the unit was manufactured.
1. Pressing the Keys 3&Vol + simultaneously, will toggle between Pulse and Tone while the unit is in On Hook Mode (off).
2. Pressing the Keys *&MUTE simultaneously, will toggle between Pulse and Tone while the unit is in On Hook Mode (off).
3. Operation done by DIP switches. Dipswitch Configuration On the bottom of the SoundStation, in the lower left hand corner of the large sticker may be a small silver sticker. Underneath that sticker are 4 DIP Switches. Switch number 4 is for tone and pulse,ON being tone, and OFF being pulse. Do not change the other three swithces as this could render the phone inoperable.

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