Question about Polycom PCY220016000001 SoundStation2 Voice-Conferencing Telephone with 3 Microphone Connections
Have two polycom Ex's - one of the units no longer has a dial tone when plugged in. It still "lights up" and shows solid green light when booted. Have swapped power supplies and other unit works fine (boots then provides dial tone). On non-functional unit can hear sounds when dialing. Thoughts?
Someone in our office recently damaged the RJ-45 cable for our
Polycom Soundstation. Because the jack was damaged I could not
determine the order of the cables. After a call to polycom, we found
the pinout information we needed - so I thought I would share, in case
anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
Posted on Dec 03, 2008
Just an update: a friend lent me his (identical) Policom Soundstation with AC adapter and both attached cables. When I switched his ac adapter for mine and plugged in, my phone suddenly had a dial tone (and works nicely since) -- which makes clear, that the problem is with the power adapter, not the phone unit.
So I´ll be trolling Ebay for an adapter. I would still love to know what went wrong with the power adapter, though.
Posted on Jan 06, 2008
Try replacing the telephone connector that plugs into the wall. ours was loose, and wasn't making connection. Replaced the connector, and dial tone!
Posted on Nov 17, 2009
What kind of telephone cord is this supposed to use? It cannot plug in into a regular standard telephone plugin like it says in the users manual?
Posted on Nov 12, 2008
Trying to make a new cable for a Soundstation Ex with a cut power cord.
I definitely need a cable pinout diagram WITH color codes.
The cable has 8 conductors:
Black, Brown, Red, Orange, yellow, green, blue, white
I need to connect those to an RJ connector.
Wonder if I should just follow the standard color code pattern, pin 1 BBROYGB ?
Posted on Sep 20, 2008
Ditto! must be a common problem. Anyone have any internal schematic manuals of the guts? With an internal schematic, I could probably figure it out.
Posted on Jan 06, 2008
Reset the ATA converter, if you have one, and wait a few minutes before checking to see if there is a dial tone. These phones take a minute or so to configure with the ATA before you can use. Turning the phone on during this process will result in the phone not properly configurating.
Posted on Aug 19, 2008
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