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I need to know what phone system you have. If it has a VM system and the model of that unit.
I am going to make a hunch here that you have a KXTD unit (816 or 1232) and a VM system that goes with it. The system will know who you are by extension number when you hit a red lit Message lamp on the phone. If it is off, use Intercom 165. In most cases you will need the password otherwise you will need to reset them. I caution you that you should get a Panasonic tech into your office to handle this for you though.
If you subscribe to a voice mail service, you can use your phone to access your voice mailbox. The new message LED on the handset flashes and appears in the handset display whenever you have messages waiting in your voice mailbox. When you subscribe to the service, your voice mail provider provides you with the access number and the required voice mail signaling tone. You can use your phonebook to store the access number
Next, access your voice mail messages by tapping the
Look at your list of current voice messages. If you have any
messages that are eligible for recovery, you'll see an item at the very
bottom called "Deleted Messages". Tap on this to access a list of your
You should now see a list of deleted voice messages. If you
see the message that you want to recover, tap on it and choose
Your voice message will now be sent back to the main list of
current voice mail messages.
Repeat steps 1-5 for "each" message you wish to recover. This
may take time!
7730 phones tend to be installed on TA series phone systems, which have TVA or TVS voice mail systems on it. The VM comes from the FWD button being set to forward calls to ext 107 or 115. Is that the voice mail you want to remove? That's cancelled by dialing 7100 on the intercom.
Your voice mail could also be coming from the central office. That's where you dial a phone number or press the MESSAGE and blinking CO button to retrieve it. That's removed by the telco.
If your phrase "get the voice mail off my phone" actually means retrieve your mesages, that should be able to be done by selecting the intercom and pressing the MESSAGES button. You may need a password or to follow the tutorial if you've never set up the mailbox. Panasonic sysgtems still take messages on new mailboxes but you have to set it up before you can get them :-)
A word of caution, the 7730 phones work on any of 18 or so Panasonic systems. It was made during the TA-624/824 TAW848 era for analog systems, but most Pana phones are backward and forward compatible.
The solution provided here is for the TA 624/824 systems.
I always figure if you ask here, it should be answered here.
Did you call your Panasonic dealer? They have the information of the type of system you have, that the 76xx phones are plugged into, and they have a handy book called the PTPM that you might be able to get.
The TVA voice mail system requires programming and the phones should have had a Voicemail Transfer button programmed on them at time of installation. Again, your dealer would be able to answer those questions.