Question about Brother MFC 7420 All-In-One Laser Printer

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Usb port on printer working

I can't even get the darn thing to work because when I download the software it requests that I plug the usb plug into the printer, and it doesn't make a connection. I get confirmation from my notebook that there's a connection, but can't download. I had gotten it previously to download and printed 2 pages off the printer but then the usb port would not get a connection. So I tried to reinstall the software, no I just have a piece of junk sitting on my shelf and I'm unable to use the printer for my small office. I contacted tech support, and their solutions were very unhelpful. I've tried everyway to get this to work. I just made a bad decision buying anything from this company.

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  • anamcmullen Apr 27, 2009

    thanks for your advice. I actually got my problems fixed through brother. It was an issue with having the proper port set up on the computer. It wasn't a usb issue because I could scan things into my notebook. I need it for a small business so hopefully it will serve me well. It is a good laser printer for the money.

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I've gotten a lot of good years from my Brother mfc, don't give up on it too soon. Be patient, try another usb cord, and definately try another usb port on the computer. Many a time I have had to re-boot, or uninstall and reinstall a device to get it working. It's worth the effort.

Posted on Apr 26, 2009

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