Question about GE GSS25JFM Side by Side Refrigerator

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Freezer still icing up

We replaced the defrost heater and the freezer is still icing up. What else could it be?

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Thermostat or possibly bas seal

Posted on Apr 15, 2009

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Frost and ice is formed usually from humidity intrusion from OUTSIDE the freezer cavity.

Take a standard piece of 8 1/2 by 11" piece of paper and close it into the door. It should not be easily removed. Continue this process all the way around both doors. Should the paper be easily removed at any point, then this is the problem, bad door seals.

Question at this point is... Were the doors ever removed? Check the door brackets. If when you lift on the door handle(s) and the door shifts, the brackets may need tightening or the associated hardware in them may be worn from use and may need replaced. The "Thimble" is the part to look at physically to see if it is worn. It acts as the "weight bearing washer", so to speak, between the door and it's hinge. (See web page >>HERE<< for replacement part numbers and parts breakdown) IF the hardware seems in tact and tight and there is a noticeable deformity in the gasket, it may need replacement, and in some cases, both gasket and hinge.

The replacement and or inspection is a 2 person effort to check out effectively. Doors are heavy, and a little help with a 2 by 4 board under the door aids in both alignment of the doors, removal, and to check for loose hinges. WARNING: if you do have to replace the door gasket or hinge, take into consideration if you have an icemaker and/or chilled water unit in the door - as these devices will need to be turned off and disconnected before any door removal. also: When checking for that loose hinge with a 2by4 DO NOT apply too much downward pressure as this may damage the hinge and associated hold down bolt(s). Simply place the board under the hinge, and a block under the board out on the floor as a fulcrum and GENTLY press down to see if the door hinge has "give" or as an aid in tightining related bolts on the hinge, or for inspection and replacement of hinge and door parts.
As mentioned, large accumulation of frost and ice usually comes from outside the unit. If your defrosting heater is functioning correctly and "cycles" normally, the only two causes are the gaskets and alignment, or someone indecicesive as what to have to eat.
We are here to answer anything about everything - If this has helped, Please inform us with a check in "FixYa" if it has solved your pronlem, Even if you did not originally post it! If this did not help, Post a clarification of your problem and we'll get back to you!

Hope this helps
Len

Posted on Apr 15, 2009

  • Len Falk
    Len Falk Apr 15, 2009

    This I should have added first - The fix all of fix all's is DUCT TAPE! To see if it is an intrusion of humidity around the door. Turn off the unit. Remove the ice by removing refrigerated and frozen items and remove the frost and ice using an electric hair dryer being careful not to place too much heat in any one area for too long - This may warp or damage any plastic if you do. After the unit is dry and free of ice, place the duct tape on the OUTSIDE of the door gasket all the way around each door. Make sure the tape does not overlap on double doors and that it seals. Check to see if it ices as bad with this in a day or two. If not, then you KNOW it's the seals/hinge. If it does, it is possible the humidity MIGHT be coming from a bad grommet on the ice maker / chilled water unit if so equipped, or from another point. It is possible that the defrost cycle timer is not functioning. The defrost cycle timer "usually" turns on for a few minuets after a compressor cycle finishes, but at that point you may consider a qualified technician to see if this is so.

    Len

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Make sure the fan is working.

Posted on Apr 15, 2009

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