Question about Arris Touchstone 450a (CM450) Modem

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Unable to send and receive faxes

I am on the computer chat with Comast who supplied me the modem - any other suggestions as to why I can notsend or receive manual faxes???

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You need fax software or enable XP fax services. XP Fax services is enabled through the add/remove programs in the control panel. Open add/remove programs, and click on add windows services

Posted on Apr 15, 2009

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Can I send and receive faxes?


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I'm trying to send faxes to puerto rico and getting always poor line condition. I put overseas in ON, I unplugged all the devices and I reduced the speed of the fax and still the same problem. I have a...


Get Magic Jack and connet it to your computer. You can connect to a fax machine, telephone, and call to Puerto Rico. Connect this to your Computer. You now have an option to call or fax anything.

http://www.magicjack.com/5/index.asp

If this information is helpful, pls rate me.

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I give up. I have winfax software on this machine, but I am new at the job. Please can you help me link my fax to the winfax software? I am not able to send faxes as I think you actually have to be...


You need to setup a fax modem to be able to send and receive faxes with WinFax.

In WinFax, click on Tools, Setup.
Click on Modems & Communications Devices.
Here you can configure your fax device.

You need a fax modem, a DSL modem or a cable modem is not a fax modem.

I suggest you read this:
http://www.getfaxing.com/winfax/2009/06/25/first-time-guide-to-winfax-pro/

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If you are unable to send the faxes, please try decreasing the modem speed and disabling the "Error Correction Mode." To decrease the modem speed, please follow the steps given below:

1. Press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

3. Press the "Select" button.

4. Then press the "Options" button 10 times till it reads "Max Send Speed."

5. Now press the "Right Arrow" button and choose "9600 bps."

6. Press the "Select" button.

To disable "Error Correction," please follow the steps given below:

1. Please press the "Fax" button.

2. Press the "Options" button 15 times till it reads "Advanced Fax" on the display.

3. Press the "Select" button.

4. Then press the "Options" button 11 times till it reads "Error Correction."

5. Now press the "Right Arrow" button and choose "NO."

6. Press the "Select" button.

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I tried to find information on replacing the modem to no avail. Unfortunately most products of this nature do not allow for replacing the individual components.
However I did find the following info on HP's site for troubleshooting problems with faxing. http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&cc=us&lc=en&dlc=en&product=79477&dlc=en&lang=en#Not_working Hope this helps!

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