Question about Canon imagePROGRAF W8400 InkJet Printer

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Error message "E02507 No Y ink cartridge"

Hello, I get the following message on the display of my Canon W8400 plan printer: "Error E02507 No Y ink tank". All the cartridges are in including the yellow one. I would just like to point out that the box my yellow cartridge (BCI-1421Y) came in says the ink is for a W8200. I was told that this would be compatible with the W8400 but since I get the error message I wonder whether this could be the problem. If anyone has any idea what the problem is this would be greatly appreciated. Kind regards, Magali

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Eplace ink tank with correct 1. trust me. i work for the company

Posted on Aug 04, 2009

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From http://www.refreshcartridges.co.uk/igloo/clearing-canon-pixma-error-message-e13-e16/

Locate the STOP/RESET/RESUME button on your printer which is represented by a triangle within a circle on the body of your printer and is usually in red, white or black as pictured below. With the reset button located hold it down for at least five seconds and then release it.

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Hello, your error is - U140 The ink cartridge
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How to Reset canon mx512 ink cartridge


To reset the Canon 240/241 cartridge low ink level monitoring in order to clear the ink level alarm condition and resume print operations, I suggest you first attempt the basic/universal ink level reset procedures before attempting any of the more advanced procedures provided on the Inkjet411 site*


A. Standard Ink Level Reset Procedure (printers without LCD display):
[ Refer to the 1st support video: http://inkjet411.com/?page_id=62 ]
1) At computer screen message, select 'Stop'/'Reset', 'OK', or 'Resume'.
....or....
2) Select 'Stop'/'Reset', 'OK' or the 'Resume' button (triangle-circle icon) on your printer for 5-8 seconds:
- Printing may continue under the 'ink out' condition.

B. Standard Ink Level Reset Procedure (printers with LCD display):
[ Refer to the 2nd support video: http://inkjet411.com/?page_id=62 ]
1) Install cartridge and start print job.
2) After first message appears, click 'OK' to continue. Printer should start printing.
3) If second message appears and printer's LCD screen displays error code "E", then DO NOT click 'CANCEL PRINTING'.
4) Press and hold down 'Stop'/'Reset' button (triangle-circle icon) on your printer for 5-8 seconds. Printer should start printing.

If you are able to produce a self test print, this is good since it illustrates that the cartridges are electrically stable...if you observe any 'E' or 'V' error states (i.e. E13 or V162 for example), this may indicate there is possibly an internal electrical problem with one of the ink cartridges. Refer to your user guide if E/V error messages are displayed.

*If, after following the suggested ink monitoring/level reset procedures, you still have an error condition which prohibits regular printing, then the ink cartridge probably has internal electrical damage (micro-electronics failure); such a failure is unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty condition so it can be difficult to distinguish between the two. Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture at bottom of this page: http://inkjet411.com/?page_id=1533

NOTE: There are additional 'reset' procedures provided on Inkjet411 (see SUPPORT DOCUMENTATION - CANON RESET METHODS pdf document): http://inkjet411.com/?page_id=62

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced Canon printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

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1 Answer

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We suggest you first attempt the basic/universal Canon ink level reset procedures before attempting any of the more advanced procedures provided on our Inkjet411 site*

A. Standard Ink Level Reset Procedure (printers without LCD display):
[ Refer to the 1st support video: http://inkjet411.com/?page_id=62 ]
1) At computer screen message, select 'Stop'/'Reset', 'OK', or 'Resume'.
....or....
2) Select 'Stop'/'Reset', 'OK' or the 'Resume' button (triangle-circle icon) on your printer for 5-8 seconds:
- Printing may continue under the 'ink out' condition.

B. Standard Ink Level Reset Procedure (printers with LCD display):
[ Refer to the 2nd support video: http://inkjet411.com/?page_id=62 ]
1) Install cartridge and start print job.
2) After first message appears, click 'OK' to continue. Printer should start printing.
3) If second message appears and printer's LCD screen displays error code "E", then DO NOT click 'CANCEL PRINTING'.
4) Press and hold down 'Stop'/'Reset' button (triangle-circle icon) on your printer for 5-8 seconds. Printer should start printing.

If you are able to produce a self test print, this is good since it illustrates that the cartridges are electrically stable...if you observe any 'E' or 'V' error states (i.e. E13 or V162 for example), this may indicate there is possibly an internal electrical problem with one of the ink cartridges. Refer to your user guide if E/V error messages are displayed.

*If, after following the suggested ink monitoring/level reset procedures, you still have an error condition which prohibits regular printing, then the ink cartridge probably has internal electrical damage (micro-electronics failure); such a failure is unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty condition so it can be difficult to distinguish between the two. Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture at bottom of this page: http://inkjet411.com/?page_id=1533

To verify the Canon printer is functional, install a brand new cartridge in it - this will 100% confirm whether your refilled, compatible or remanufactured ink cartridge is faulty or not.


For information on North American Canon ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

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1 Answer

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Hello hotstikss

The following are some error messages, if you are getting any of these, then you will have to investigate by reinstalling the cartridge or installing a new one.



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If this does not sove the problem please let me know.

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